Zakeke ‑ Customizer 2D 3D , 93 reviews

Overall rating
Counts per rating level
  • 81% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
November 9, 2022

Absolutely one of the best product customization tools available. Their support team responds quickly and is very helpful. The feature set and integration with Shopify is excellent and customers love the design tool. If I had any issue/request, the production data they provide is good if you are doing one-off products. But for large print on demand sites, you will need to integrate with Zapier since the data they send back to the Shopify order is fairly limited. However this is a minor complaint and for high-end site selling customized products, this is the perfect addition to your Shopify site.

United States
Time spent using app: 4 days
October 27, 2022

We have been using Zakeke for our customized products at for over 2 years now. The software is easy to use and the support has been great when we needed it, but to be honest, we have only had to reach out to them once in the past 2 yrs and they fixed the issues within hours.

United States
Time spent using app: Over 2 years
October 19, 2022

I love this app. We do some personalization of some of our products and the way it integrates on the homepage makes it easy for the customer to design his favorite product. Also when it comes to the workflow, it is easy to use and helps me to have a lean process with all this data that need to be managed.
When I had a problem, the team was always helpful and could resolve my issue in no time. So if you are doing personalizations there is no better option available for shopify to my knowledge.

Tembo GmbH
Time spent using app: Over 1 year
October 11, 2022

One of the worst apps out dont get me wrong nice interface and system but terrible rude customer service.Shopify needs to ban this software developer and start and investigation. its a cash grab just take your money for a system with no help . if you are United Stated Based dont dare use it has tons of bugs when it comes to the imperial system

United States
Time spent using app: 11 months
Zakeke (Futurenext Srl) replied October 13, 2022

Hi, thank you for sharing your experience with us. We highly value our customers' opinions and make use of each feedback to improve the way we serve our clients every day.

After investigating the issue, we noticed the pricing rules for your products were not properly setup. We see you have contacted our support team but our instructions were not clear enough to help you change the settings in a timely fashion. We apologize for that and for not explaining it was not a bug, but a settings issue.

Great part of our 10,000 customers are based in the US, and we are deeply committed to providing the best service to each and every one of them. Sometimes that might not happen, and in those rare occasions, it makes us deeply apologetic and unhappy.

We believe in second chances! I hope you do too.
Feel free to reach out, so that we can make your experience a better one.

October 6, 2022

This app is by far the best customizer for your website, not only is it the best looking that we have used, but the support you receive from the developers is second to none, always quick to respond and want to hear any ideas you have for the future of the app's development, my kind of people, keep up the fantastic work guys! best regards TKR Graphics

TKR Graphics Ltd
United Kingdom
Time spent using app: Over 1 year
Edited October 13, 2022

We use Zakeke from few month now, we still have some works to make it perfect but already the system is working very well, i saw some comments that there is nobody to reply if you have a technical request , that is totaly wrong , we have full of the answers at our question .
So in fact we are really happy about the system and the business that generated for us these last weeks .

Time spent using app: 3 months
Zakeke (Futurenext Srl) replied January 5, 2023

Hello and thank you for sharing your experience with us. We highly value our customers' opinions and make use of each feedback to improve the way we serve our clients every day. Your comment is one that confirm to us we’re doing the right job for your business, but we’re sorry that you left us a 1-star review, can we ask to kindly explain to us what went wrong with it? Feel free to reach our support team for further requests. Thank you

August 30, 2022

We've tried a number of product and print customisers over the years. This is the only one that hits the mark. So much thought has gone into Zakeke for both backend and frontend. Support is helpful, excellent and quick.

The Artisan Press Store
Time spent using app: Over 4 years
August 26, 2022

I really wish I could have gotten your app to work, it would have been a great addition to my site. The site I have available for viewing is not what will be launched, but unfortunately it does no look like Zakeke is interested enough to help out the little guy. Too bad, you have some good ideas, but no way for the average person to implement them. But then maybe that’s your gig, just the monthly cash until total frustration kicks in. Hope I am wrong, but if I am you might consider revamping your customer service.

United States
Time spent using app: About 2 months
Zakeke (Futurenext Srl) replied August 29, 2022

Thank you for you review. We're very sorry to hear that you're disappointed with our app and service. We really care about our customers, no matter the company's size. Indeed, Zakeke was developed also to help small and medium merchants to empower their customers with a visual customizer with no need to invest a lot of money in custom solutions! I went through your tickets and it seems you were provided with help and answers to your questions, maybe we should have provide you further information on how the Zakeke + Printful integration works and how to make a preview of your customized items. Please send a message to asking for a call with Carlo, we will make sure to hear all your complaints and you'll decide whether to give another try or not! Thanks!

August 3, 2022

Nach ersten kleinen tapsigen Erkundungsversuchen, wie die App und der Personalisierer genau funktionieren (was aber sicher eher auf meine mangelnden Englischkenntnissen zurück zu führen ist) - komme ich super mit der Anwendung klar und bin sehr glücklich mit den Optionen der App. Da ich immer die Möglichkeit einer Personalisierung anbiete, kann ich hiermit dem Kunden ein viel besseres und schnelleres Einkaufserlebnis bescheren. Ein GANZ großes Lob muss ich auch dem Support aussprechen: nicht nur, dass sie sehr schnell reagieren - sie sind sehr freundlich, hilfsbereit und liefern tolle Arbeit. Egal, wobei ich ein Problem hatte - sie haben mir direkt und unkompliziert geholfen! Dafür noch mal 5 Sterne und ein Plus :)

Alles auf Anfang
Time spent using app: 3 days
August 3, 2022

This is such an excellent customization App! Very user-friendly and customer support is awesome. 10/10 would recommend!

Time spent using app: 11 months