The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
November 2019 - UPDATE
The app is working properly. I just had an issue and Nicola fixed it in less than 20 mins from my request (today is BLACK FRIDAY).
Really amazing support, thank you!
Ok, I am dealing with this from months. I just casually played with the customizer as a user (front end) and I just discover it's not working again. I have a plus subscription, I bought the "remove background" add-on.
I based some campaign on the fact that this tool was running and working, but, again, it's stuck.
I cannot test it every day and maybe I am just really unlucky, but so far I cannot say it's a fully trustable app, above all if you want to invest money to promote this "web customization" service on your website.
The app it's very cool, the design is the best, but I experienced too many issues here and there.
The support it's always ready to help, but "front end" issues are too hard to catch for me, I appreciate the support when there is a back-end issue, but I am really disappointed about the fact that I discover only casually front end major issues. They never send an email or an alert when something is not working for front end users. I think this is unacceptable.
I hope it will be more stable and consistent in time with its basic performances.
Zakeke is by far the best product designer on the Shopify app store. It seamlessly integrates into your shop and allows you to create your own design templates for products with a 3D viewer or choose from some Print On Demand companies and drop ship products with ease. Zakeke support and developers are above the rest. The listen to our needs and make necessary adjustments to improve the application based on feedback. Highly recommended!
App interface is beautiful and easy to navigate. I love that I can upload my own fonts and cliparts. Their template feature saves a lot of time too.
Tech support are friendly and always ready to help. Looking forward to more features soon!
It's a great app and easy to use once you've created a few test products. The interface is very intuitive and clean, would definitely recommend.
The support team is very helpful if you run into any issues.
Novo Case Shop
Its been a few months since we started using Zakeke and we feel like this review deserves a revision.
We have a love-hate relationship with this app, i gotta tell you, this app is very technical (at least for our purpose). If you are a web-developer working for a client (store owner) then be prepared for a challenge!
Please don't panic, we still rated this app 5 stars even with all our complains. Lol.
First of all, if you have zero "computer" skills and you have no idea how to use Photoshop and you need to search online what is a .OBJ file, please do yourself a favor and stop reading - this review is not meant for you. Hire a web developer and ask him to read this review on your behalf.
Ill continue assuming you will understand what ill describe ahead.
Zakeke is an intermediary interface designed to allow direct customer interaction (for the purpose of aesthetic modification) before sending a product to the cart. Zakeke will not draw the product from your store inventory, so instead the product have to be created in Zakeke then placed on inventory for your customers to select and customize. Zakeke will automatically embed a "customize" button on your product.liquid so your customers will see the option to customize the product on the product page before sending the product to their cart. When a customer click on the customize button Zakeke will load your presets for that product and take the customer to the customization interface from where they can customize the product and send it to the cart.
Sounds good, right?
Well... here comes the "challenge" part.
The easy way to work with Zakeke is drawing products from CustomCat and/or Printful. Don't worry, there is an option on the Zakeke dashboard to help you do that. Pretty easy - really. But lets say you want to add a product manually, lets say a product not available on CustomCat or Printful, perhaps a product you can source yourself? Well, you will need to take your own pictures > create mask layers on .PNG > then "build" your product on Zakeke. This process has to be done by an expert (on photo editing) otherwise you will end up with a bad looking product on store display or with a mismatch on your product-mask for the customization interface.
Zakeke will take and display .OBJ files for mesh rendering but does not includes a 3D editor. You need those files including your textures before using its 3D function. Zakeke does not includes pre-rendered objects or textures.
This app has a learning curve and i believe they could have done a better job assembling the UI, however patience can be rewarding with this app. I gotta say this app is pretty unique on Shopify and will open a door of possibilities that your customers will certainly appreciate.
Just plan ahead, learn how Zakeke works and take your time asking question to support - they always answer, and that's great because the app does not need to be perfect, it need to be functional and they will help you along the way.
I strongly recommend Zakeke and this is my honest review after many months of trial and error.
If you would like to see Zakeke in action you are welcome to visit our shop www.novocaseshop.com and try it for yourself.
First review: 3 Stars
Just downloaded and installed... and im so confused. This app has a steep learning curve. What is a "side"? I dont know - the app does not explain. How to use 3D models? I dont even know if my plan has those because i dont see the option.
Im confused and annoyed. My experience so far is not what i read on reviews :/
There is a video tutorial section - that i must admit is very helpful, but be prepared to spend some time there.
Im taking down two stars from my review. Initial impression is not good. UI need a serious overhaul to make this app more user friendly.
I will update my review as my experience progress.
www.statusmugs.co.uk Very pleased with this app highly recommend it grate customer service and the software is absolutely fantastic for what we need.
The Zakeke app has given me new hope for increased sales! Having vector art as an output will greatly reduce my production times. Many other customizer apps do not produce vector art, so this is huge.
I absolutely LOVE this app. The team continues to advance the features and make improvements. Using a customizer app is very advanced and takes a lot of work to implement each product on the back end of your store. The Zakeke app implementation is much more streamlined compared to other customizer apps.
Worth the money and the time. Great app!
FUNCTION: The product does work well, albeit with some limitations.
- It would be nice if we could select different printing methods for different variations of products.
- One odd thing: Every time a customer customizes a product, the customized version gets added to our Shopify store as a new product. Not a big deal, but odd.
Other than this, Zakeke has integrated very smoothly with our site, and the mobile-friendly version works very well, too.
PRICE: It should be noted that .eps and .pdf support is paid extra; by default, the paid tool only supports .png and .jpg files.
SUPPORT: Phenomenal customer support. Carlo has been excellent to work with, and Francesca in the help team normally gets back quickly to any concerns.
Thanks for the review :)
Just one thing: we're forced to create a new product from a customized one because in Shopify every modified product is a new product. However, the new product is not shown in the store, only in the product list. And we have a guide to avoid it: https://zakeke.zendesk.com/hc/en-us/articles/360026363673-Hiding-customized-products-in-your-Shopify-catalog
And we do it for our customers free of charge when requested :)
The product designer is really nice and intuitive, the UI is easy to understand but unfortunately quantity discount (or 3rd party discount apps) for customized products in the checkout is not supported. If somehow this could be implemented it would deserve 5 stars.
We love this app... Very easy to use... and you can setup your products quickly. Customer service is very fast to respond & Outstanding!!!!. They always provide help if needed and always improving the app. We have used other Customizer apps in the past and like this one best because the look is very professional, and the service is by far the BEST!!!... All in all, we highly recommend you try this app, and see for yourself.