Reviews (111)

Overall rating
4.3
Counts per rating level
  • 77% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its 3D product configurator, which allows customers to preview and customize products like guitars, enhancing user experience and boosting sales. It integrates seamlessly with platforms like CustomCat and Printful, supports various file types, and is noted for its user-friendly interface and responsive customer support. The app is also mobile-compatible, making it a valuable tool for Shopify stores.

October 31, 2023

excellent app with excellent customer support. easily the best design tool on Shopify

Qstomize.com
United States
About 1 year using the app
December 12, 2017

Great application, excellent support. They were helpful for every request we wanted. I would definitely recommend it.

Kesmekesme
Türkiye
12 months using the app
February 19, 2018

Amazing team and phenomenal support. The app is so intuitive and perfect for retailers seeking to add customization to their site.

Shine Vessels
United States
12 months using the app
September 15, 2018

5 Stars for the support. 5 Stars for the App. The best product customiser app on the market. The 3D preview is out of this world. We have not launched the website yet but are very excited about offering this level of customisation to our future clients.

I have asked for several modifications as our needs are quite specific and nothing has been too much trouble and all done in a very timely ...

West Coast Signs and Stickers
Australia
11 months using the app
April 6, 2023

So far, I have to say it is phenominal service! The individual helping me has gone above and beyond helping me get zakeke to work with my shopify store. It's exactly the product I wanted! My site wouldn't be how I wanted it without their help! So thank you for the top notch customer service!

moosecousa
United States
11 months using the app
Edited September 22, 2019

Its been a few months since we started using Zakeke and we feel like this review deserves a revision.

We have a love-hate relationship with this app, i gotta tell you, this app is very technical (at least for our purpose). If you are a web-developer working for a client (store owner) then be prepared for a challenge!

Please don't panic, we still rated this app 5 stars even with all our complains. ...

Novo Case Shop
United States
11 months using the app
March 21, 2018

Really great app, so easy to install and setup. It's perfect! And the team is AWESOME!
I do recommand this app.

S Medio
Poland
11 months using the app
Edited November 29, 2019

November 2019 - UPDATE
The app is working properly. I just had an issue and Nicola fixed it in less than 20 mins from my request (today is BLACK FRIDAY).
Really amazing support, thank you!

Ok, I am dealing with this from months. I just casually played with the customizer as a user (front end) and I just discover it's not working again. I have a plus subscription, I bought the "remove background" ...

Concetto è
Italy
11 months using the app
July 26, 2021

Without a doubt the best product customizer on the market, we have used every other tool available on Shopify and this one has the best customer facing tool. Ken and Carlo have been fautless and very helpful. Thank you both very much!

Always Personal
United Kingdom
11 months using the app
Edited September 14, 2023

We use Zakeke from few month now, we still have some works to make it perfect but already the system is working very well, i saw some comments that there is nobody to reply if you have a technical request , that is totaly wrong , we have full of the answers at our question .
So in fact we are really happy about the system and the business that generated for us these last weeks .

kinetik-adrenalink
France
11 months using the app
Zakeke (Futurenext Srl) replied January 5, 2023

Hello and thank you for sharing your experience with us. We highly value our customers' opinions and make use of each feedback to improve the way we serve our clients every ...