Zakeke ‑ Customizer 2D 3D , 103 reviews

We tried many personalization Apps here in the Shopify App Store, but sadly none of them hit the mark for us nor the customers. After hours of searching, we found Zakeke. After watching their promotion video we knew we had to try out Zakeke. Zakeke in a nutshell: Pros:
- Easy to set up, user friendly
- Customer service is very responsive and helpfull
- Has great futures the more you pay (the prices are quite high, but what you get is insane)
- Easy to use for customers as well
- Works excellent on mobile (any software; Android, Apple etc.) Cons:
- Even tho it's friendly to set up, Zakeke is still a Shopify App which means it can break. It has a few bugs here and there but that's "normal". You can't expect a perfect App. I've used Zakeke for a few months now, and I finally can say (after many e-mails) that it works like it should be now. But that is to be expected.
- Translation in Zakeke itself is quite rough, we suggest you keep it on English if you use Zakeke for the most easiest experience.

Server very slow, sometimes the [ Customize Button ] on product page no show . Predesign template working table too small, it's hard to do the design .

The app is very responsive and so is the staff. There are other apps that do the same thing on shopify. But where this app sets itself apart is the staff that supports it.

Exceptional support team, who were able to resolve my issues very quick. The app integrates perfectly into our store, is affordable and easy to use.

The best customization app. Unfortunately, there aren't many apps that support the 3D preview and across them, the Zakeke has the best user experience and configuration flexibility.
Also, they had good support who helped me with refunding when I accidentally missed my billing cycle expiration.

One of the worst apps out dont get me wrong nice interface and system but terrible rude customer service.Shopify needs to ban this software developer and start and investigation. its a cash grab just take your money for a system with no help . if you are United Stated Based dont dare use it has tons of bugs when it comes to the imperial system

error with the buy button, not quite visible in the shop. not all products are found in printful and not all mockups can be imported. images for variants are not transferred either. in addition, the fulfillment location cannot be selected. if I change the item price in shopify, the design button disappears in the shop. I have noticed these errors so far.

I had access to this app for 6 months and paid their awful support team to install and set up the 3D modelling system, which cost approx £1.8k in total. The setup never got completed to a standard expected at the start of the project. I have near enough 80 emails trying to sort out this mess with their support. Constant problems and painfully slow to get resolved. Never mind the fact the platform is unstable at best so good luck if any issues arise on Friday night. You wont be selling for a good few days. A waste of 6 months. Don't bother with these guys unless you like a headache.

Great Support!!! Some problems (due to my fault) in the beginning but the great support by Giusi and the technical team determined the reason quickly and gave my perfect instructions how to solve it! Absolutely satisfied...

FUNCTION: The product does work well, albeit with some limitations.
- It would be nice if we could select different printing methods for different variations of products.
- One odd thing: Every time a customer customizes a product, the customized version gets added to our Shopify store as a new product. Not a big deal, but odd.
Other than this, Zakeke has integrated very smoothly with our site, and the mobile-friendly version works very well, too.

PRICE: It should be noted that .eps and .pdf support is paid extra; by default, the paid tool only supports .png and .jpg files.

SUPPORT: Phenomenal customer support. Carlo has been excellent to work with, and Francesca in the help team normally gets back quickly to any concerns.