Reviews (111)

Overall rating
4.3
Counts per rating level
  • 77% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its 3D product configurator, which allows customers to preview and customize products like guitars, enhancing user experience and boosting sales. It integrates seamlessly with platforms like CustomCat and Printful, supports various file types, and is noted for its user-friendly interface and responsive customer support. The app is also mobile-compatible, making it a valuable tool for Shopify stores.

August 29, 2023

Un po' difficile da configurare e sistemare con lo store, se ci fosse più documentazione e anche dei video più semplici sarebbe meglio

GUGGIARI
Italy
About 1 year using the app
April 27, 2023

Exceptional support team, who were able to resolve my issues very quick. The app integrates perfectly into our store, is affordable and easy to use.

Nijhuis Meubels
Netherlands
17 days using the app
October 11, 2022

One of the worst apps out dont get me wrong nice interface and system but terrible rude customer service.Shopify needs to ban this software developer and start and investigation. its a cash grab just take your money for a system with no help . if you are United Stated Based dont dare use it has tons of bugs when it comes to the imperial system

Moorink
United States
11 months using the app
Zakeke (Futurenext Srl) replied October 13, 2022

Hi, thank you for sharing your experience with us. We highly value our customers' opinions and make use of each feedback to improve the way we serve our clients every day.

...

April 27, 2020

The best customization app. Unfortunately, there aren't many apps that support the 3D preview and across them, the Zakeke has the best user experience and configuration flexibility.
Also, they had good support who helped me with refunding when I accidentally missed my billing cycle expiration.

RedHotCookieStore
Russia
16 days using the app
February 25, 2020

error with the buy button, not quite visible in the shop. not all products are found in printful and not all mockups can be imported. images for variants are not transferred either. in addition, the fulfillment location cannot be selected. if I change the item price in shopify, the design button disappears in the shop. I have noticed these errors so far.

Empiva Austria
Austria
About 1 year using the app
Zakeke (Futurenext Srl) replied February 26, 2020

Hi! Thank your for your review. The issues you're having can be resolved:

- "buy button" = we guess you mean the "customize" button. It can be edited to make it as you prefer ...

April 20, 2021

I had access to this app for 6 months and paid their awful support team to install and set up the 3D modelling system, which cost approx £1.8k in total. The setup never got completed to a standard expected at the start of the project. I have near enough 80 emails trying to sort out this mess with their support. Constant problems and painfully slow to get resolved. Never mind the fact the platform ...

Hayaa Sports
United Kingdom
9 months using the app
Edited February 25, 2019

FUNCTION: The product does work well, albeit with some limitations.
- It would be nice if we could select different printing methods for different variations of products.
- One odd thing: Every time a customer customizes a product, the customized version gets added to our Shopify store as a new product. Not a big deal, but odd.
Other than this, Zakeke has integrated very smoothly with our site, ...

Arctic Tumblers
Canada
7 months using the app
Zakeke (Futurenext Srl) replied December 7, 2019

Thanks for the review :)

Just one thing: we're forced to create a new product from a customized one because in Shopify every modified product is a new product. However, the ...

November 14, 2023

The app is a development in the right direction. I´d like to have a live chat, the integrations need a bit more work than the current documentation is capable of explaining. It would be cool, to have a page for feature requests.

The front end of Zakeke Customizer needs to undergo a small redesign, hopefully asap. It would be better if we had bigger buttons for the 2 main functions:´upload photo´ ...

Dino Druck
Germany
3 months using the app
Zakeke (Futurenext Srl) replied November 16, 2023

Hello, thank you for your review and detailed feedback, it's highly appreciated.

We'd like to highlight that the twist of the print area is one of the features coming up with ...

August 26, 2022

I really wish I could have gotten your app to work, it would have been a great addition to my site. The site I have available for viewing is not what will be launched, but unfortunately it does no look like Zakeke is interested enough to help out the little guy. Too bad, you have some good ideas, but no way for the average person to implement them. But then maybe that’s your gig, just the monthly ...

skyjinn
United States
About 2 months using the app
Zakeke (Futurenext Srl) replied August 29, 2022

Thank you for you review. We're very sorry to hear that you're disappointed with our app and service. We really care about our customers, no matter the company's size. Indeed ...

January 15, 2020

In theory, this app works well. In practice, the app does not work as advertised. Apparently there are significant limits to the number of variants you can make available to customer (number of colors, sizes, etc). The customer support is non-existent and despite providing credentials to both my Shopify and Printful accounts, they've not been successful in showing me one situation where this app ...

Swish Embassy
Canada
About 2 months using the app
Zakeke (Futurenext Srl) replied January 15, 2020

Hi, we’re very sorry for your review. Please find here below our comments:

1) there is no limits on the variants you can make available to your customers. Zakeke just imports ...