Reviews (346)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its user-friendly interface, seamless Shopify integration, and customizable survey options. They appreciate its ease of use, with no coding skills required, and its ability to provide detailed analytics and reporting for enhanced customer insights. The app is recognized for its performance, flexibility, and cost-effectiveness, suitable for businesses of all sizes. Exceptional customer support, including direct interactions with the founder, Jason, is frequently highlighted, ensuring quick and effective assistance. The responsiveness to merchant feedback and commitment to continuous improvement are also well-regarded.

January 28, 2023

App is easy to use
great to find out your customers needs/wants
customer service is above 5 stars
Would highly recommend the app!

24 Ink
United States
14 days using the app
November 15, 2022

I used this app to establish customer service surveys for my company. Being a person that struggles somewhat with super techy data, I asked for a lot of help and also a lot of questions. Jason Zigelbaum was absolutely fantastic!! He answered every question promptly and made it easy to understand and follow. If it was something he could do for me, he would tell me exactly what he needed and then would create exactly what I asked him for!! Best service I have received from any company in a long time!! Thank you, Jason! Thank you Zigpoll!

Zadie B's Fashions
United States
13 days using the app
January 22, 2021

The poll is really user friendly. It comes with excellent customer support too. Highly recommended.

GARAGE GRIP
United States
12 days using the app
February 21, 2022

The app is excellent, but the customer service is even better. Thank you, Jason, for your prompt response and actions! I only have positive things to say about this app! I like how the NPS survey appears on the post-purchase page, giving more people the opportunity to click on it and leave us a review.

Empirical
Denmark
11 days using the app
January 4, 2023

I had used another survey app before and was hesitant to go all in with another, but I did anyway. The experience with Zigpoll was wonderful. I had an immediate issue soon after I sent out the survey and they were so quick to respond and remedy the situation that I only heard from a few customers about it being available.

Top notch work guys. Would definitely recommend.

Tennessee Hot Sauce Co
United States
10 days using the app
March 28, 2022

Zigpoll has allowed me to implement nice, clean, fast and easy-to-set up post-purchase surveys. Great app and very good developer.

Butter & Crust
United Kingdom
10 days using the app
February 23, 2023

customers seem to write very in depth reviews in addition to answering the survery. Its very helpful to see where we can and should invest more in

Rif care
United States
10 days using the app
February 17, 2022

Great app and highly customizable! We used it to collect feedback from our customers regarding the size and fit of our products for general consensus. It served it's purpose well however, we would have loved it more if we were able to display the results of the vote without having customers to participate in the poll.

Shop Weekend Cheoks
Singapore
7 months using the app
May 17, 2022

Very helpful insights on where to focus our resources! Very easy to install and get up and running. Thanks Zigpoll

EAROS, Inc.
United States
7 days using the app
June 2, 2023

Easy set-up, great support and getting good results! Nice app! Using it at the end of the purchase to find out how they heard about us. Wish I had used this years ago.

RD Alchemy
United States
7 days using the app