Reviews (3,663)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its detailed, real-time tracking updates for both domestic and international shipments, enhancing customer satisfaction. Its seamless integration with Shopify and PaySync simplifies order and payment management. The user-friendly interface and customizable tracking page help maintain brand consistency, while automation features reduce customer inquiries by sending tracking notifications directly. Merchants also appreciate the reliable performance and responsive customer support, with team members like Odie and Emily receiving specific praise for their helpfulness.

November 21, 2022

I used this app to track all the shipments by different logistics companies. It's fast and easy to use. If you want to increase your efficiency, TRY THIS! Plus, the customer service is superb! Fast response to all your questions!

A&A Asian Food Store
Estonia
Over 1 year using the app
17TRACK replied November 21, 2022

Dear Friend,

Thanks for your positive review of our Customer Service!❤️ You are our valuable user! We are committed to providing our help and service to you!

Please feel free to contact us with any feedback, we will help you as always!❤️

Thanks again for your support and recognition!

Best regards,
17TRACK

March 14, 2023

I'm extremely impressed with their service. The app is easy to navigate and provides real-time updates on the status of my shipments. I appreciate the fact that they can track packages from a wide variety of carriers, which saves me a lot of time and hassle. Overall, I highly recommend 17track for anyone looking for a reliable and convenient package-tracking solution

East Homes
India
Over 1 year using the app
17TRACK replied March 20, 2023

Dear Friend,
Surprisingly! You have been our user for 5 months!
Thank you so much for your continued support and trust!❤️
Email Notifications can be chosen to notify your customers or yourself, which will keep you and your customers informed of the status of orders, which can help increase your customer's satisfaction and your sales.
We partner with 1700+ carriers worldwide to show the tracking info in one place so you can get information about your packages. We will continue to work hard to support data synchronization for more carriers.💪
If you need anything, just leave us a message. We will be here to assist. ❤️
Best regards,
17TRACK

June 10, 2022

Great app, and really good customer service. I highly recommend ! It's a really good app that helped me to improve my customer service and my sales !

Ambiance-luminaire.fr
France
Over 1 year using the app
17TRACK replied June 10, 2022

Hi Team,

Thank you so much for sharing your feedback!

We are so glad that our APP can help you in your business and our team's action have resulted in a satisfied user!

Your satisfaction is our motivation, we will continue to work hard for the user to create a more satisfactory APP!

If you have any questions or suggestions, please feel free to contact us. We will get back to you as soon as possible.

Thanks again for your support and recognition!
Best regards,
17TRACK

January 13, 2023

Added 17TRACK yesterday, and i feel it's great now! It solved my paypal tracking number synic problem and can do many customer notifications. Recommand!

UK Sihoo official Shop
Hong Kong SAR
Over 1 year using the app
17TRACK replied January 18, 2023

Dear Friend,

Thank you so much for being our valuable user!❤️
17TRACK supports auto sync of the tracking number and the carrier to PayPal so that your customers can view the order status through PayPal and it will decrease potential disputes.

If you need anything, just leave us a message. We will be here to assist. ❤️

Thanks again for your support and recognition!

Best regards,
17TRACK

November 11, 2022

I love how clear the tracking info is for me and for the customer. It saves me a lot of time as customers don't message me anymore asking where their order is because post office doesn't update the info. I also love how 17TRACK integrates into the website page so everything shown stays on brand.
The support is very fast and ready to help with any questions you might have. A must have app for every shop!

Dragons' Garden
Netherlands
Over 1 year using the app
17TRACK replied November 11, 2022

Dear Friend,

Great!❤️Thanks for sharing it with us! ❤️It makes us happy to see our work has been useful and made a difference!

Please feel free to contact us with any feedback, we will help you as always!❤️

Thanks again for your support and recognition!

Best regards,
17TRACK

June 6, 2022

This app works perfectly for our shopify store. Easy to setup and easy to translate to your language. The design with animations looks awesome.
The customer service was just amazing. Fast response and nice people. We will definatly use this app for future shops as well. Thank you.

ARMORY
Norway
Over 1 year using the app
17TRACK replied June 7, 2022

Hi ARMORY,

Thanks for your high rating!
We are so glad that our APP and team's actions have resulted in a satisfied user!
Your satisfaction is our motivation, we will continue to work hard for the user to create a more satisfactory APP!

If you have any questions or suggestions, please feel free to contact us. We welcome all feedback and suggestions!

Thanks again for your support and recognition!
Best regards,
17TRACK

August 31, 2022

好用的物流追踪插件,可以自己查物流情况,及时安排售后,自动发送邮件也方便客户查询物流,大大减轻了客服工作压力,提高了客户购买体验,非常好用的插件,会推荐给其他朋友使用,希望以后可以开发更多个性化的功能

Blackheadshop
Hong Kong SAR
Over 1 year using the app
17TRACK replied August 31, 2022

您好! 亲爱的朋友!

非常感谢您给我们留下如此具体且真诚地评价!

“大大减轻了客服工作压力,提高了客户购买体验” 很开心得知这些好消息!感谢您与我们分享!让我们知道我们努力的方向是正确的并有所作为!

我们会努力创造出让用户更满意的APP! 如果您有任何建议或者反馈,请随时联系我们!我们会尽快及时响应您!同时也祝您的业务蒸蒸日上!

再次感谢您的支持和认可!

17TRACK

January 12, 2023

The 17TRACK app is excellent! It can help customers to track their orders. Also with great customer service. Thank you!

Ronain
China
Over 1 year using the app
17TRACK replied January 18, 2023

Dear Friend,

Surprisingly! You have been our user for 7 months!
Email Notifications can be chosen to notify your customers or yourself, which will keep you and your customers informed of the status of orders so which can help increase your customer's satisfaction and your sales.
If you need anything, just leave us a message. We will be here to assist. ❤️

Thanks again for your support and recognition!

Best regards,
17TRACK

January 12, 2023

Awesome app and support. This app has helped me a lot. It can monitor the logistics and timeliness of orders. Synced with PayPal and can email customers with issues and tracking.

joliplacard
China
Over 1 year using the app
17TRACK replied January 18, 2023

Dear Friend,

Surprisingly! You have been our user for 7 months!
Email Notifications can be chosen to notify your customers or yourself, which will keep you and your customers informed of the status of orders so which can help increase your customer's satisfaction and your sales.
And, 17TRACK supports auto sync of the tracking number and the carrier to PayPal so that your customers can view the order status through PayPal and it will decrease potential disputes.

If you need anything, just leave us a message. We will be here to assist. ❤️

Thanks again for your support and recognition!

Best regards,
17TRACK

January 5, 2023

Wide range of customizations and the best thing is that it's free! Plus there was a super friendly staff that was assisting me in removing the watermark! Thank you!

AVANTE
Malaysia
Over 1 year using the app
17TRACK replied January 16, 2023

Dear Friend,

Thank you so much for choosing 17TRACK!❤️
Also, Email Notifications can be chosen to notify your customers or yourself, which will keep you and your customers informed of the status of orders so which can help increase your customer's satisfaction and your sales. We're happy to know that our free quota can meet your needs! If you need to upgrade the quota in the future, you can directly enter the APP to do the action!
If you need anything, just leave us a message. We will be here to assist. ❤️
Thanks again for your support and recognition!

Best regards,
17TRACK