Reviews (3,672)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its detailed, real-time tracking updates for both domestic and international shipments, enhancing customer satisfaction. Its seamless integration with Shopify and PaySync simplifies order and payment management. The user-friendly interface and customizable tracking page help maintain brand consistency, while automation features reduce customer inquiries by sending tracking notifications directly. Merchants also appreciate the reliable performance and responsive customer support, with team members like Odie and Emily receiving specific praise for their helpfulness.

November 10, 2022

我使用了此应用帮我快速地同步了物流单号到paypal,也方便客户在我的网页端查询物流状态,提高了网站的信任。该应用安装十分方便,操作也很简单,应用功能也十分全面,我个人十分推荐大家安装使用这个应用!good

moidoss
China
11 months using the app
17TRACK replied November 11, 2022

亲爱的用户朋友! 您好!

非常感谢您如此真诚的分享这个好消息!让我们知道努力的方向是正确且有用的! 给予我们极大的鼓励!

我们将不断完善,争取做的更好,回报您的厚爱,谢谢!

如果您需要任何其他支持,请随时与我们联系。❤️
再一次感谢您对17TRACK的支持和认可!❤️

17TRACK

September 14, 2022

After using 17track for many years, I am very happy to find it in the shopify app store.He is safe and reliable and has always been trusted by us

Homegoodser
China
11 months using the app
17TRACK replied September 14, 2022

Dear friend,

Thank you so much for your continued support and trust!❤️
We are so glad to be good friends with you!

If you need anything, just leave us a message. We will be here to assist. ❤️

Thanks again for your support and recognition!

Best regards,
17TRACK

August 24, 2023

Great tracking app. In depth notifications, informative design and very easy to use. Truly recommend!

color comfort
Lithuania
11 months using the app
November 4, 2023

baguss

Cekhas
Indonesia
13 days using the app
January 23, 2023

Very helpful app and simple to use. Builds trust with your customer and their customer support is top tier. Very helpful, kind and quick to respond. Thank you Jane for being such great help to someone who is just starting their business.

alanime
Greece
11 months using the app
17TRACK replied January 30, 2023

Dear Friend,

Surprisingly! You have been our user for 1 month!
Thank you so much for your continued support and trust!❤️
We are honored that our customer service has received such a high rating from you! ❤️I'm so proud of how well our customer service has done a great job serving our valued users! 😊 We'll also let Jane know that you've rated her very well!
Please feel free to contact us with any feedback, we will help you as always!❤️

Best regards,
17TRACK

February 16, 2023

This app is very convenient and quick to use, our guests can quickly understand the package shipping information through the query page, greatly reducing the pressure of our customer service work, five-star praise! Very recommended to everyone! The functions are also very much! And there are different package standards, highly recommended for everyone to use, mainstream courier service providers are supported!

Lashview Lashes
Hong Kong SAR
11 months using the app
17TRACK replied February 20, 2023

Dear Friend,

Thank you so much for choosing 17TRACK!❤️
By adding a tracking page to your store, customers can not only self-track packages in your store to reduce your customer service workload, but also make customer traffic retention, promote secondary sales, and improve product exposure opportunities! And, We partner with 1600+ carriers worldwide to show the tracking info in one place so you can get information about your packages. We will continue to work hard to support data synchronization for more carriers.💪
If you need anything, just leave us a message. We will be here to assist. ❤️
Best regards,
17TRACK

December 21, 2022

Great app, we use SF Express, many other apps can't track correctly, but they can, and the customer service quickly helped us solve some tracking page bugs. i recommend it

COOLKATANA
Hong Kong SAR
11 months using the app
17TRACK replied December 23, 2022

Dear Friend,

Surprisingly! You have been our user for 11 months!
Thank you so much for your continued support and trust!❤️

17TRACK has official partnerships with many major carriers, including SF Express, with whom we have partnered for over 7 years, so you can get information about your packages.

Please feel free to contact us with any feedback, we will help you as always!❤️

Thanks again for your support and recognition!

Best regards,
17TRACK

September 6, 2022

17TRACK's Jessie was phenomenal! She is very nice, sweet, patient, and very fast and efficient! It helped me a lot in everything I needed. I definitely became a fan of this 17Track app! I will definitely recommend it! Congratulations and I wish the entire 17Track team a very happy life with lots of joy and gratitude! Strong hug Bernardo Cordovil

Dvine Time
Portugal
11 months using the app
17TRACK replied September 7, 2022

Hi, Dvine Time!

Thank you very much for being our valuable user!❤️

Glad to know that our support team made you so satisfied with us! 🤩

We'll also let Jessie know that you've rated her very well! 😊

Please feel free to contact us with any feedback, we will help you as always!❤️

Thanks again for your support and recognition!

Best regards,
17TRACK

November 11, 2022

Excellent app to help our customers track their orders. Customer service is good and they reply very fast. 10/10 would recommend.

Hello Anora
United Kingdom
11 months using the app
17TRACK replied November 11, 2022

Dear Friend,

Thanks for your recommendation!❤️
We are delighted that our customer service has been rated so highly by you!❤️
I'm very proud of our customer service for doing a great job serving our valued users!😊

Please feel free to contact us with any feedback, we will help you as always!❤️

Thanks again for your support and recognition!

Best regards,
17TRACK

April 27, 2023

Excellent app. Excellent service!!
I would recommend 100%.
Super easy to use. Makes tracking a breeze!

1UP Online Store
New Zealand
11 months using the app
17TRACK replied May 16, 2023

Thank you so much for choosing 17TRACK!❤️
17TRACK supports real-time automatic synchronization of Shopify orders for auto-track, which greatly saves manual work. And I'm so proud of how well our customer service has done a great job serving our valued users.
If you need anything, leave us a message. We will be here to assist. ❤️

Best regards,
17TRACK