Reviews (3,593)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration with Shopify and payment systems, notably enhancing order management. It is praised for its user-friendly interface and real-time tracking updates, which improve customer satisfaction by keeping them informed about their orders. The app also features responsive customer support and automation tools like automated tracking notifications that reduce manual tasks. It supports a wide range of carriers and offers extensive tracking for both domestic and international shipments. Customization options allow alignment with store branding, and a free plan caters to new or small businesses, making it a valuable tool for improving shipment management and the overall shopping experience.

September 28, 2023

Great app to track shipping orders. This really helps customers and is easy to install and use.

Kit & Go
Mexico
3 months using the app
May 8, 2024

Pas encore essayer mais à l'air super pratique

Anima'Délices
France
7 minutes using the app
January 5, 2024

The app has a lot of useful features to help increase customer satisfaction and reduce customer complaints

Panache Stores
United Kingdom
About 2 months using the app
May 24, 2023

Super!!

I like tat you can customize your store, and their staff are helpful.

It is also simple and easy to use!

Fitmark Jewelry
United Kingdom
3 months using the app
17TRACK replied May 26, 2023

Dear Friend, thank you so much for choosing 17TRACK! ❤️
Our Shopify APP is designed to be easy to use and convenient for you. We are honored that you like it!
Please feel free to contact us with any feedback, we will help you as always.

Best regards,
17TRACK

November 28, 2022

I am using this app for tracking pages. Lots of features and a friendly user-experience. Very good customer service. Recommended 10/10

Zamonk
Australia
3 months using the app
17TRACK replied November 29, 2022

Dear Friend,

Surprisingly! 😍Our APP gets such a high recommendation from you!
We will also continue to work hard to optimize the APP to bring a better experience to users!

Please feel free to contact us with any feedback, we will help you as always!❤️

Thanks again for your support and recognition!

Best regards,
17TRACK

March 2, 2023

Great application, very good service. I recommend wholeheartedly, intuitive - in one word awesome! Greetings

Boxfullofsmile.com | Online Store
Poland
3 months using the app
17TRACK replied March 6, 2023

Dear Friend,
Thank you so much for being our valuable user! ❤️
We are honored that our customer service has received such a high rating from you! ❤️I'm so proud of how well our customer service has done a great job serving our valued users! 😊
If you need anything, just leave us a message. We will be here to assist. ❤️
Best regards,
17TRACK

January 5, 2024

I tried this app and all my shipping issues disappeared, all my orders were smoother and my clients are happy. Thanks for this great app.

ShopCelestiq
United States
About 2 months using the app
November 11, 2022

Absolute 5* service from the team at 17Track, rapid responses, helped me get on track asap. Easy integration and such a quick setup. If you don't use this.. you should! Thank you 17T team :) 10/10 from me!

Aquifer
United Kingdom
3 months using the app
17TRACK replied November 11, 2022

Dear Friend,

Thanks for your positive review of our Customer Service!❤️ You are our valuable user! We are committed to providing our help and service to you!

Please feel free to contact us with any feedback, we will help you as always!❤️

Thanks again for your support and recognition!

Best regards,
17TRACK

June 20, 2022

love this app, easily to use and amazing support, if you need any help feel free to contact the track17 team

TheHomegenix
Austria
3 months using the app
17TRACK replied June 21, 2022

Hi TheHomegenix Team,

Thank you so much for sharing your feedback!

Yes! We welcome all feedback and suggestions!
If you have any questions or suggestions, please feel free to contact us. We will get back to you as soon as possible.

Thanks again for your support and recognition!
Best regards,
17TRACK

October 13, 2023

Not giving me the link I need to put on my shopify store to track orders.

Meypets
United States
3 months using the app
17TRACK replied April 3, 2024

Dear Customer,

We apologize for the late response and we are very thankful for your feedback. We sincerely regret that you did not have a pleasant experience while using our app.

Regarding the function you mentioned, please check in tracking page>Tracking page URL.

Additionally, for information on How do I Install the Tracking Page, you can also refer to our Help Center:https://trackcenter.crisp.help/en/article/how-do-i-install-the-tracking-page-get-it-in-3-steps-13slyvi/

Should you have any further questions, please do not hesitate to contact us, and we will endeavor to assist you as swiftly as possible. Wishing you a joyful and pleasant day.

Best regards,
17TRACK Team