Reviews (3,169)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly setup and seamless integration with Shopify and PaySync, praising its real-time tracking updates for both domestic and international shipments. The automated notifications reduce customer inquiries, allowing merchants to focus on other business aspects. The responsive support team is noted for its effectiveness in resolving issues, and the ability to customize the tracking experience enhances brand consistency. Additionally, mobile app compatibility provides convenient on-the-go tracking, making it a valuable tool for improving operational efficiency and customer service.

Edited December 11, 2022

This is a great query system, which allows my customers to check their parcel status in real time on my shopify website, saving us a lot of customer service work.

Friday's pet
China
4 months using the app
17TRACK replied December 12, 2022

Dear Friend,

Surprisingly! 😍Our APP gets such a high recommendation from you!
We will also continue to work hard to optimize the APP to bring a better experience to users!

Please feel free to contact us with any feedback, we will help you as always!❤

Thanks again for your support and recognition!

Best regards,
17TRACK

October 28, 2022

The costumer support on whatsapp its very kind and helpful . Surely i will consider this factor on my new plan upgrade.
Good job !

BriliantShine
Romania
4 months using the app
17TRACK replied October 28, 2022

Dear Friend,

We are delighted that our customer service has been rated so highly by you!❤️
I'm very proud of our customer service for doing a great job serving our valued users!😊 And, if you need to upgrade the quota in the future, you can directly enter the APP to do the action!

If you need anything, just leave us a message. We will be here to assist. ❤️

Thanks again for your support and recognition!

Best regards,
17TRACK

December 8, 2022

很方便的一个APP,买家可以直接在网站上查询订单了,不需要跳转,有助于提高用户体验!安装过程中遇到问题,相关工作人员也会很积极帮忙解决。页面设置起来比较方便,很整洁,还可以设置跟网站风格一样的颜色,比较推荐。

Tootaci
China
4 months using the app
17TRACK replied December 8, 2022

亲爱的用户朋友! 您好!

非常感谢您一如既往的支持!😆

很荣幸17TRACK可以获得您如此高的评价!您的支持和肯定是对17TRACK最大的鼓励!是向前看的最大动力!❤

我们也会继续努力优化APP,给用户朋友们带来更好的体验!

如果您需要任何其他支持,请随时与我们联系。❤
再一次感谢您对17TRACK的支持和认可!❤

17TRACK

November 10, 2022

Une application facile à utiliser et à customiser. depuis leur dernière mise à jour on peut facilement traduire la langue.
Le customer service est excellent merci à Tina pour son aide.

Nizupaw
France
4 months using the app
17TRACK replied November 10, 2022

Cher ami,

Nous vous remercions de votre commentaire et de vos réactions positives. Vos encouragements nous permettront d'aller de l'avant et d'améliorer constamment notre service.
Nous ferons également savoir à Tina que vous l'avez très bien notée !

N'hésitez pas à nous contacter pour tout commentaire, nous vous aiderons comme toujours !❤️.

Merci encore pour votre soutien et votre reconnaissance !

Meilleures salutations,
17TRACK

January 17, 2023

Amazing app for tracking information and notifications.
The costumer service is also very good and responsive.

Magical Way Studio
Luxembourg
4 months using the app
17TRACK replied January 18, 2023

Dear Friend,

Thank you for your positive comment and feedback!
Email Notifications can be chosen to notify your customers or yourself, which will keep you and your customers informed of the status of orders so which can help increase your customer's satisfaction and your sales.

If you need anything, just leave us a message. We will be here to assist. ❤️

Thanks again for your support and recognition!

Best regards,
17TRACK

November 21, 2022

servizio impeccabile, mi hanno supportato in maniera tempestiva con gentilezza e cordialità, consigliatissimo

airbland
Italy
4 months using the app
17TRACK replied November 21, 2022

Caro amico,

Siamo onorati che il nostro servizio clienti abbia ricevuto una valutazione così alta da parte tua! Sono molto orgoglioso di come il nostro servizio clienti abbia fatto un ottimo lavoro al servizio dei nostri preziosi utenti!

Non esitate a contattarci per qualsiasi feedback, vi aiuteremo come sempre!

Grazie ancora per il vostro supporto e riconoscimento!

Cordiali saluti,
17TRACK

May 12, 2023

Great app to track order! I think this is the best app for tracking orders for now. No need to install other than this app.

Pets Bounty
Jordan
4 months using the app
March 26, 2023

Great app easy to customize and its free. I can highly recommend it to everybody who struggles with order tracking.. 5 stars

Smartphone Gadgets & Accessories
Croatia
4 months using the app
17TRACK replied March 28, 2023

Dear Friend,
Thank you so much for being our valuable user! ❤️
Our Shopify APP is designed to be easy to use and convenient for users.
We partner with 1700+ carriers worldwide to show the tracking info in one place, we will continue to work hard to support data synchronization for more carriers. 💪
Please feel free to contact us with any feedback, we will help you as always! ❤️
Best regards,
17TRACK

May 5, 2022

The App is the best tracking service that I have used! works seamlessly with my store, and the customer service is great.

xkilla
India
4 months using the app
17TRACK replied May 5, 2022

Hi dear,
“The App is the best tracking service that I have used!” Thank you so much for giving us such a high rating!
We are so glad that you are satisfied with our APP and our Service.
We welcome all suggestions or feedback. If you have any questions or suggestions, please feel free to contact us. We will get back to you as soon as possible.
Thanks again for your support and recognition!
Best regards,
17TRACK

October 26, 2022

Great app and great customer service! Answers from the team is quick and I like how simple it is to use the app

Glowing-animals
Canada
4 months using the app
17TRACK replied October 26, 2022

Dear Friend,

Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Also, I'm very proud of our customer service for doing a great job serving our valued users!😊

If you need anything, just leave us a message. We will be here to assist. ❤️

Thanks again for your support and recognition!

Best regards,
17TRACK