Reviews (3,677)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its detailed, real-time tracking updates for both domestic and international shipments, enhancing customer satisfaction. Its seamless integration with Shopify and PaySync simplifies order and payment management. The user-friendly interface and customizable tracking page help maintain brand consistency, while automation features reduce customer inquiries by sending tracking notifications directly. Merchants also appreciate the reliable performance and responsive customer support, with team members like Odie and Emily receiving specific praise for their helpfulness.

October 20, 2022

非常满意,可以帮助我们解决很大一部分物流以及客诉问题,
有的时候人手忙不过来,现在添加17TRACK,一方面可以解决掉我们的人力,让我们的工作更有效率,与此同时,也提高了客户体验度,增加我们网站的信任感。

Devineresse
China
2 days using the app
17TRACK replied October 21, 2022

亲爱的用户朋友! 您好!

非常感谢您与我们分享这个好消息!❤️
这让我们知道我们的努力的方向是正确且有用的!给予了我们极大的鼓励!

如果您有任何建议或者反馈,请随时联系我们!我们会尽快及时响应您!

再一次感谢您对17TRACK的支持和认可!❤️

17TRACK

March 16, 2023

Before I even installed the app, support was quick and detailed in their replies. Just installed it and so far everything is fast and easy to setup. Integrates with a lot of carriers too! Looking very good!

Chilco Leather
Canada
2 days using the app
17TRACK replied March 20, 2023

Dear Friend,
Thank you so much for being our valuable user!❤️
We partner with 1700+ carriers worldwide to show the tracking info in one place so you can get information about your packages. We will continue to work hard to support data synchronization for more carriers.💪
If you need anything, just leave us a message. We will be here to assist. ❤️
Best regards,
17TRACK

March 17, 2023

Beautiful app

you can style your tracking window with colours and choose if you want to show desination of shipper, shipper company and alot more.

It will be nice to have the background and the boarder lines colour option working.

Totally recommend it

CurlyOra
Canada
About 2 months using the app
17TRACK replied May 16, 2023

Thank you so much for choosing 17TRACK!❤️
By adding a tracking page to your store, customers can not only self-track packages to reduce your customer service workload, but also make customer traffic retention, promote secondary sales, and improve product exposure opportunities. Glad to see you like it!

We will continue to work hard to optimize the APP for a better user experience. Please feel free to contact us with any feedback, we will help you as always!❤️

Best regards,
17TRACK

May 25, 2022

Good service, very helpful app, higher recommend, will introduce to my business friends. very easy to use, easy for customers to track their order shipments updates, save my much work and time.

onetop
China
2 days using the app
17TRACK replied May 25, 2022

Hi onetop,
Thanks for choosing 17TRACK!

We are so glad that our APP have resulted in a satisfied user!

Your satisfaction is our motivation, we will continue to work hard for the user to create a more satisfactory APP!

If you have any questions or suggestions, please feel free to contact us. We will get back to you as soon as possible.

Thanks again for your support and recognition!
Best regards,
17TRACK

December 5, 2022

Compared with the logistics tracking plug-in I used before, it is much better to use, it supports very many logistics service providers tracking number query.

TOPCARS
United Kingdom
2 days using the app
17TRACK replied December 6, 2022

Dear Friend,

Surprisingly! 😍Our APP gets such a high recommendation from you!
We will also continue to work hard to optimize the APP to bring a better experience to users!

Please feel free to contact us with any feedback, we will help you as always!❤

Thanks again for your support and recognition!

Best regards,
17TRACK

March 7, 2024

vraiment pratique je recommande c'est genial

KLART
France
22 minutes using the app
May 25, 2023

Good APP, easy to use. Solving problem timely, track logistics accurately, there is also auto email inform to the recipients. Highly recommend!

Qidi Tech Online Store
Hong Kong SAR
2 days using the app
17TRACK replied May 26, 2023

Dear Friend, thank you so much for choosing 17TRACK!
Email Notifications can be chosen to notify your customers or yourself, which will keep you and your customers informed of the status of orders, and will help increase your customer's satisfaction and your sales.
If you need anything, just leave us a message. We will be here to assist. ❤️

Best regards
17TRACK

September 2, 2022

This app has been very important to my business. I use this app to better serve my customers, as I am able to track their package’s journey from the dropshippers facility to their door. I like that I am able to communicate with a concierge if I need extra support

Pat Sutton Designs
United States
2 days using the app
17TRACK replied September 5, 2022

Dear Pat Sutton Designs Team,

It's so honored to know that our APP is very important to your business! 🤩

Hope our APP will bring you a better experience in the future!❤️

Please do not hesitate to contact us with any feedback, we will help you as always! ❤️❤️

Thanks again for your support and recognition!

Best regards,
17TRACK

November 2, 2022

It is not easy to find an app that supports Singapore Post tracking, so really happy to find this app. And the customer service is great. Thanks for all the help in customising the tracking page for me!

Snacksies Handicraft
Singapore
2 days using the app
17TRACK replied November 2, 2022

Dear Friend,

Thank you so much for being our valuable user!❤️ We are so glad that our APP and Customer Service have brought you such a great first impression! We also hope our APP and Customer Service will bring you a better experience in the future!

Please feel free to contact us with any feedback, we will help you as always!❤️

Thanks again for your support and recognition!

Best regards,
17TRACK

December 9, 2022

Great order tracking APP, provides sales and improve user satisfaction, thanks 17TRACK, very useful for our site.

AvatarControls
United States
2 days using the app
17TRACK replied December 12, 2022

Dear Friend,

Surprisingly! 😍Our APP gets such a high recommendation from you!
We will also continue to work hard to optimize the APP to bring a better experience to users!

Please feel free to contact us with any feedback, we will help you as always!❤

Thanks again for your support and recognition!

Best regards,
17TRACK