17TRACK Order Tracking

17TRACK Order Tracking

Reviews (3,980)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, enhancing operational efficiency and customer satisfaction. It features a user-friendly interface, real-time tracking, integrated payment management, and customizable tracking pages. Merchants appreciate its streamlined shipment management and the responsive, helpful customer support team, making it a valuable tool for optimizing shipping processes.

September 29, 2023

i have uninstalled this app a while ago and the code is still there making my costumers click on the embedded links emails with my tracking numbers displaying no info ofcourse and no one reply to my emails and chat messages with a solution

Revoluciona Tu Belleza
Chile
About 2 months using the app
17TRACK replied April 3, 2024

Dear Customer,

We apologize for the late response, Upon check your account information, We have not received any emails or messages from your account's email address, but we are very concerned about your issue. Has it been resolved yet? If not, please feel free to contact us at our email address: intl@17track.net.

And we also want you to know:

1. Our app is fully compliant with Shopify's GDPR: https://shopify.dev/docs/apps/store/data-protection/gdpr and We strictly follow Shopify's requirements and recommendations for developers regarding data security. So When you uninstall our app, there will be no data remaining, and the account can no longer be used. We have noticed that you have already uninstalled it.
2. If you are already using other tracking apps, then no worries, the tracking URL will be auto-recovered. If you have the ERP system, then it also can be recovered by the ERP.

Apologize to you for the inconvenience again! We really hope your issue can be solved, so would you mind notifying us of the issue status?

Looking forward to hearing from you and have a nice day!

Best Regards
17TRACK Team

April 4, 2024

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MAISON BALIYA
France
18 minutes using the app
November 11, 2022

Thank you so much for the support. you were very quick in the procedure and also as a great site. Recommended

THE SHARK WORLD
Italy
1 day using the app
17TRACK replied November 14, 2022

Dear Friend,

Thanks for your recommendation!❤️It's an honor to get such a high evaluation of our APP from you!❤️ We will also continue to work hard to optimize the APP to bring a better experience to users!

Please feel free to contact us with any feedback, we will help you as always!❤️

Thanks again for your support and recognition!

Best regards,
17TRACK

October 22, 2023

The 17track app simplifies package tracking with an intuitive interface. It conveniently consolidates shipments from various carriers, providing real-time updates. A must-have for frequent online shoppers and shop owners.

VegieChopy
Italy
About 1 month using the app
September 28, 2023

does what it says, streamlined and customer friendly tracking service, recommend.

young ambitionist
New Zealand
1 day using the app
May 4, 2023

Très bien, service de mail notifications vraiment pratique entièrement configurable.
Service client à l'écoute

Zabeth
United States
1 day using the app
June 2, 2023

Stated my new business and I love this amazing tool for people to tracke their orders! Amazing platform for the price!

CoastLux
United States
1 day using the app
17TRACK replied June 12, 2023

Dear Friend, thank you so much for choosing 17TRACK! ❤️
Our Shopify APP is designed to be easy to use and convenient for you. We are honored that it has received such a high rating from you!
Please feel free to contact us with any feedback, we will help you as always!❤️

Best regards,
17TRACK

August 18, 2022

Great to use, free to edit the content of the template emails to help us send logistic updates to our clients on their status.

falary.de
United Kingdom
1 day using the app
17TRACK replied August 18, 2022

Hi, falary.de Team!

Thanks a lot for your kind review!

Yes! Automatic email delivery update workflow that will automatically alert customers when the order status changes. This greatly improves your productivity and customer experience!

We hope our app and support team services will bring you a better experience in the future!😊

Thanks again for your support and recognition!

Best regards,
17TRACK

May 28, 2023

I have been using it for quite some time now, and it has never failed to deliver accurate and up-to-date information about the whereabouts of my packages.

One of the standout features of 17track is its extensive tracking database. It supports a vast number of courier services from around the world, ensuring that no matter which shipping company is handling my package, I can track it seamlessly through this platform. The user interface is intuitive and easy to navigate, allowing me to effortlessly input tracking numbers and retrieve detailed tracking information.

Summer Legacy
United States
1 day using the app
17TRACK replied May 29, 2023

Thank you so much for being our valuable user!
17TRACK supports real-time automatic synchronization of Shopify orders for auto-track, which greatly saves manual work. We support the tracking of 1700+ carriers including UPS, FedEx, Royal Mail, DHL, USPS, etc. We will continue to work hard to support data synchronization from more carriers!
If you need any help, please feel free to contact us and we will do our best to help.

Best wishes
17TRACK

Edited February 21, 2023

17TRACK customer service personnel are very enthusiastic. This is my fifth site to use 17track. The logistics query is very accurate, the tracking situation is very stable, and the customer usage rate is also very high. Through 17track, the conversion rate of the website has also been improved. Every time I need to modify the place They are very positive and efficient, and the overall APP experience is very good!

MOKDERN
Hong Kong SAR
1 day using the app
17TRACK replied February 23, 2023

Dear Friend,

Thank you so much for your continued support and trust! ❤️
You are our valuable user! We are committed to providing our help and service to you!
We partner with 1600+ carriers worldwide to show the tracking info in one place so you can get information about your packages. We will continue to work hard to support data synchronization for more carriers. 💪
If you need anything, just leave us a message. We will be here to assist. ❤️
Best regards,
17TRACK