Reviews (392)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its comprehensive email marketing and CRM capabilities, noting its seamless Shopify integration that enhances customer tracking and campaign management. Key features like automated emails, customer segmentation, and abandoned cart automations are praised for boosting customer engagement and sales. The app's continuous updates, along with quick and reliable customer support, further contribute to its effectiveness in business growth.
Refine
-
By rating
Active campaign has been very useful tool to integrate into our website to be our main CRM tool. For smaller businesses it is a great tool at an affordable price. We will continue to use Active to help grow our national footprint while following up with customers.
We was using during test period and after we deleted the APP. 3 days after that it was deducted the monthly fee from our account. It is absolutely unfair, pay back this amount ASAP!
1 day later
One day passed no answer !! Is my credit card information at risk? Can they deduct anything at any time? Why don't they answer? When they wanted to sell something within 1 hour they answered ...
Hey there! Apologies for the trouble here. The team has sent you a follow up via email with additional details about your case and will be working towards getting this ...
Active Campaign has really helped us connect with our clients in a more consistent and branded way. I would recommend to small businesses as they continue to grow and want to market more consistently through email. We are looking forward to more robust reporting options. Customer service has been helpful as we work through issues, although they need more staff to handle Monday & Friday calls as ...
Very bad. Abd. Cart is not working and customer service is very slow. I have also tried to contact an account with many contacts and they do respond quickly.
Hey there, thank you for taking the time to leave this review, and apologies for the trouble you're experiencing! It looks like your issue is being investigated by the ...
Service stole my money, asking to do the payment again because the last payment was not reflected in their system (but they do see it on the Shopify side). Support can not activate a monthly plan even after I've provided a receipt. For more than a week, they do nothing, support really doesn't want to work, forcing me to do their job. If you want to get stressed for no reason, this is the perfect ...
VERY Bad app~ Missleading ~ I cannot use Lite plan on Shopify,they said Shopify can only integrate on Plus plan or above ~ But their billing page is showing the Lite plan and discount to attract customer but actually we cannot enjoy it ~
Moreover , I cannot enjoy 50% discount for 3 month~ When I first click on the Active campaign billing page , it shows the discount , but when i want to upgrade ...
Hi there,
Thank you for sharing this feedback. We're sorry to hear that you're having a less than desirable experience with ActiveCampaign right now. We've escalated your ...
Mistakenly bought a cheaper package. Meant to buy premium package on a monthly basis. Customer service took forever to respond and then just ignored me. Sent 4 emails over multiple days have not even heard anything back in weeks!
Switched to Klaviyo
Je suis inscrite à active campaign au forfat lite, et à ce forfait, l'application ne fonctionne pas. On est obligé de prendre un forfait plus cher, trop cher ! Je vais quitter activ campaign, très décue !
Worst experience to send bloody emails. Set up first email then kept getting emails as to why they can't send, send links, how long have you had these addresses, where did you get them and on and on. Paid a year in advance not expecting to get my money back... as expected did not get my money back after being a customer for about a week.
Thank you for taking the time to leave this valuable feedback. We're sorry to hear that things didn't work out, but if you have any questions in the future, please don't ...
I hate unlogic things .. I was a member with AC before using Shopify and when I started to use Shopify, I was unable to integrate it with AC they asked my to pay 70$ !! while if I use Shopify first then AC I'll pay 15$
Hey there, so sorry about any confusion! Our Shopify Integration is available for users on our Plus plan and above. If you'd like a bit more clarification, feel free to set ...