Reviews (392)

Overall rating
4.3
Counts per rating level
  • 79% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive email marketing and CRM capabilities, noting its seamless Shopify integration that enhances customer tracking and campaign management. Key features like automated emails, customer segmentation, and abandoned cart automations are praised for boosting customer engagement and sales. The app's continuous updates, along with quick and reliable customer support, further contribute to its effectiveness in business growth.

October 9, 2022

complicated apps, very slow functions. While almost other CRM companies offer 24/7 customer support, active campaign doesn't that is extremely tough for client who has urgent issue occurs!

Pharaoh Marble Furniture
Australia
6 days using the app
Edited November 29, 2020

I am very upset with this app. I created a campaign and sent it out scheduled for cyber Monday and it only sent it to me. Apparently “ master contact list” isn’t actually master and you have to manually ass every contact to it. Whatever. I figured out how to add them, way too difficult to do i might add, and pressed resend on the original campaign. They dont have a preview at this step and i ...

Twenty4K Muscle Massager
United States
1 day using the app
ActiveCampaign replied December 4, 2020

Thank you for taking the time to leave this feedback and we're very sorry to hear about the issues you had while on a trial! We definitely understand the frustration this ...