Reviews (392)

Overall rating
4.3
Counts per rating level
  • 79% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive email marketing and CRM capabilities, noting its seamless Shopify integration that enhances customer tracking and campaign management. Key features like automated emails, customer segmentation, and abandoned cart automations are praised for boosting customer engagement and sales. The app's continuous updates, along with quick and reliable customer support, further contribute to its effectiveness in business growth.

January 30, 2025

STAY AWAY FROM ActiveCampaign!!! I was a customer for over 3 years. Let me tell you this is a weak product from a bloated company that does not care about their customers. It is extremely hard to cancel your account and they use all the tricks in the book to take advantage of customers and hide behind fine print policies. This product costs waaaaaaay too much for what they can do. It was ok when there weren't many other options for email but now you are just flushing your $$$ down the drain. I was finally able to cancel and now am just using shopify email which has pretty much all the same features and automation that is FREE. It is ridiculous these guys are still in business. Don't waste your money on ActiveCampaign. It's like climbing on a sinking ship that doesn't have any life rafts.

Two Wheel Gear
Canada
About 4 years using the app
October 24, 2024

Zwei Wochen nach der Migration, hat Active Campaign der Preis verdoppelt.
Es verspricht viel, lässt aber sehr zu wünschen übrig.
Der Support ist oftmals nicht informiert, dauert oftmals bis zu einer Woche, bis sie antworten. Und dann haben sie oft auch keine Lösung parat.
Die Software hat etliche Bugs und Fehler.
Die Ladezeiten der Seiten ist extrem lang.

Wir haben dann auf den Enterprise Plan gewechselt (Preis: +350 USD / Monat) und auf unseren "Dedicated Support Manager" gehofft. Allerdings weiß niemand etwas von dieser Position. Statt dessen chatten wir weiterhin mit Bots und First Level Support Mitarbeitern.

Am liebsten würde ich Active Campaign sofort kündigen und zur Konkurrenz wechseln. Allerdings haben wir erst im September den langwierigen Onboarding-Prozess abgeschlossen und haben jetzt keine Ressourcen frei, um die Migration zu machen.

Active Campaign: Eine große Enttäuschung und ein großer Fehler für uns.

eigensinnig wien
Austria
5 months using the app
August 14, 2024

I am the administrator of the account, and I was given permission by the company owner to work in the company's active campaign account. I need support, so I contacted the CS team, and they always ask me stupid questions when transferring my cases to tickets. Why do you guys ask for my billing information when I'm accessing the account? How can I log in to the account and contact you if I don't have the permission of my boss? This is really time-consuming.

Last time, they said that I am not the admin or owner, so they cannot support. This time, they said that because I am not the owner. So only owners can ask for your support? My boss is really busy and does not have time to search for silly information all the time.

Flowyline
United States
About 1 year using the app
ActiveCampaign replied September 11, 2024

Hello! Thank you for sharing your experience with our Support team. Feedback like yours allows us to look at our process and fix any issues or gaps in how we support customers, so I appreciate the time you took to share this feedback.

I looked into your case and after investigating a bit, our support rep needed clarification about when to ask for billing information or not. You should not have had this blocker when getting support from our team, I sincerely apologize for this. I shared your experience with our Support team leadership and they addressed the greater team with clarification on how and when certain criteria are needed to help users.

If there is anything else about your experience you would like to discuss, I am happy to chat.

April 21, 2024

The integration was easy to set up and we've been pleased with how it's integrated into our existing workflows before we added a branch to our business by way of using Shopify.

I know we've only just scratched the top of the iceberg on this integration, there hasn't been the time to go through the various support articles to see how we can maximise the effectiveness of this integration.

(Please note I have been offered a gift voucher for writing a review but was in no way encouraged to change my opinion of the integration and application - it just motivated me to actually do it!)

The Disobedient Business® Co. Bites Shop
United Kingdom
5 months using the app
February 21, 2024

We have been waiting 4 months for our SMS Registration... 6 customer service later we are left with no choice but to switch our provider back to Klavio. If your company name is a DBA, then this tool is not for you. You will be required to advertise your business as your parent company.

NuNorm
United States
4 months using the app
April 26, 2024

We have a lot of problems with this basic and non configurable integration.

BIG MAX US
United States
About 1 year using the app
ActiveCampaign replied May 3, 2024

Hi, We'd be grateful to learn more about your experience directly and see how we can help you with this integration. We have not been able to locate your contact info based on the information provided here, but we would be grateful if you could reach out to feedback@activecampaign.com with this direct concern so we can work to help resolve. Thank you!
-The team at ActiveCampaign

March 8, 2020

This app connects my Active Campaign account seamlessly to my Shopify account and that ensures I don't miss any abandon carts, site visits and other triggers that then allow me to follow up with customers in the backend. It's a great app that does all the hard work without you even knowing it's there! Great app, great support and great company overall.

Learning Roots
United Kingdom
Over 8 years using the app
March 6, 2020

The Active Campaign integrates well, and the support team has been great about answering questions/troubleshooting.

SaltWrap Store
United States
About 7 years using the app
March 6, 2020

Active Campaign boosted our sales dramatically. We were able to reach our customers really fast and their interface is super user friendly. Easy to operate and they have great features. We would recommend it to any store.

MidinMod
United States
About 7 years using the app
Edited January 12, 2021

We've been using both ActiveCampaign for a few years now and absolutely love it! Their flexibility when it comes to automations, tagging, and integrations is fantastic.

Messenger International
United States
Almost 7 years using the app