Reviews (515)

Overall rating
4.2
Counts per rating level
  • 72% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective retargeting tools and seamless Shopify integration, which boost sales and customer re-engagement. They report strong returns on investment from its multi-channel marketing capabilities, including web, email, and social ads. The user-friendly interface and detailed analytics aid in campaign management, while responsive customer support helps resolve issues efficiently.

December 15, 2020

This platform is really easy to use, very helpful with retargeting campaigns. Added bonus: Terrific customer support!

David's Perfume
United States
About 3 years using the app
September 22, 2021

AdRoll can really do some heavy lifting for your campaign. However, sometimes you might be unsure about a few things, so I reached out for help and within minutes I was connected to Sannidhi. He was very knowledgeable and also very supportive to answer my questions. Exchanges of the screenshots were also very helpful. For me it's extremely important to have that quick and accurate customer service. Saying that, it's also very rare to find it with other companies. That's why Adroll deserves a 5 stars rating.

Reparex Australia - Grey Hair Treatment
Australia
About 3 years using the app
October 25, 2021

I used the online app to help blacklist products on my dynamic ad feed. Rohini R helped me through it step by step. Very responsive and easy to work with.

KIN THE LABEL
United States
About 3 years using the app
March 22, 2023

Running Ads with AdRoll now for over 2 years. Great App and Platform that gives you an overview of what's happening on your site and how campaigns are performing.

Overall great experience with AdRoll.

Eric Javits
United States
About 3 years using the app
August 6, 2020

AdRoll is a must for e-commerce at scale, remarketing through their robust suite of media and content publications is great and their support is always on point! Using their dynamic ad creative for Shopify Campaigns is definitely a favorite for our marketing team.

Sandboxx
United States
About 3 years using the app
November 23, 2017

I really like using this App and I would tell you to use it :)

Theta Saber Mounts
United States
About 3 years using the app
February 23, 2022

Excellent customer service. I've had to used then a few times - and every time they were able to help me resolve my problems. Quick and brilliant service.

Instant Print NI Ltd
United Kingdom
About 3 years using the app
October 15, 2018

I used this app to send our product feed directly from Shopify to Adroll, it worked well and I would recommend using it.

Faherty Brand
United States
Almost 3 years using the app
January 19, 2021

Used Adroll since 2015 and it's amazing, the integration with Shopify is seamless and their customer support team is exceptional; extremely attentive, responsive, and knowledgeable!

Jobedu Jordan
Jordan
Almost 3 years using the app
June 15, 2023

We have been using AdRoll for over 6 years, and we are very pleased with their performance. The app works great as well, and the retargeting of customers is extremely profitable and productive with us.

Their support is also outstanding. They have proactively set up meetings to review our campaigns to help us maximize our marketing spend. We are very happy with AdRoll.

Volcanica Coffee
United States
Almost 3 years using the app
AdRoll replied August 2, 2023

Hello there!

Thank you so much for sharing your experience. It really means a lot to us!

We take great pride in delivering exceptional service to all our customers, and it's rewarding to know that we hit the mark with you.

If you have any queries, don't hesitate to reach out. We're more than happy to assist you. Once again, thank you for choosing us and for taking the time to share your thoughts.

Cheers!
Rohini