Overall rating
4
Counts per rating level
  • 71% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 19% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy integration with Shopify and swift ad campaign launch capabilities. They value its comprehensive dashboard, retargeting feature, and automatic visitor segmentation. Many report increased traffic, conversions, and a good return on ad spend. The customer service is praised for its responsiveness and proactive approach, often setting up campaign review meetings. The app is recommended for businesses of all sizes due to its robust targeting capabilities.

April 7, 2022

i used this app to help with starting a campaign for my Shopify store and the setup was so easy i could do it my self but i decided to go with help from their support and my last interaction with chat support was with Uday And let me tell you they provided me with so much support im blown away an happy to begin my journey running ads with them

Meta Martz
United States
6 months using the app
August 30, 2021

Great service, very helpful, you go above and beyond to help, good experience, they really want to help you become successful!!!

WellnessMats
United States
6 months using the app
November 23, 2021

I had a problem with how my ads were being created on this App. I used the Live Chat option and was able to get my problem solved in under 15 minutes and solutions to things I didn't know I needs. The Live Chat and Customer Service were Awesome. Thank you!

Virginia City Motorcycle Company
United States
6 months using the app
January 9, 2020

This app really helped us get traffic and sales very quickly. We were very surprised and relieved at the same time. We recommend this app.

MyKidsNuk
United States
6 months using the app
AdRoll replied January 10, 2020

Hello there,

This is Ewa from AdRoll's Marketing team.

Thank you for taking the time to let us know how we’re doing! It's always great to see such feedback from our advertisers. If you had to pick the one thing that impressed you most about your AdRoll experience, what would it be?

If interested, send us an email at customermarketing@adroll.com, and we will set up some time to chat.

Cheers,

Ewa

December 8, 2022

Customer service is on top! Yes it's confusing at first but they're really helpful and answered all my questions and showed me exactly how to use this app

BrieGlam
United States
6 months using the app
December 13, 2017

awesome and easy to use. very effect tool when it comes to re marketing! highly recommended

Flux De Fleur
United Kingdom
6 months using the app
August 7, 2022

Customer service is fantastic. Nice, friendly. They help me through every single step. Highly recommend.

Nailsnhanh LLC
United States
6 months using the app
March 22, 2022

Very easy app to install. It was very fast and very practical, in seconds everything was connected.

Gummmy Hair
Brazil
6 months using the app
August 17, 2021

Great ads platform and customer support. Especially their dedicated Shopify Strategy Specialist Gary. This guy made clear all things to us.

OK Beauty
Netherlands
6 months using the app
October 9, 2015

Great team of people who are always look out for us. Being new to the game, it is nice we got a group to watch after us and make sure our ads are performing well.

N0806wds S
United States
5 months using the app