Overall rating
Counts per rating level
  • 72% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 18% of ratings are 1 stars
March 5, 2021

Very easy and smooth integration. Ewa has been really helpful in providing assistance during the process.

Time spent using app: 2 months
March 3, 2021

I have started using this APP and so far its doing very good... I am looking forward to scale it more

Time spent using app: 11 months
March 2, 2021

We started using Adroll recently and the support and integration has been really smooth so far, especially with the customer support that has been top-notch! Really excited to see how Adroll will be able to help our small business grow.

Maison Marcadet
Time spent using app: 3 days
March 1, 2021

It would be nice if the Adroll support team was more informed about the known bug (using an underscore in the cName code) that prevents the Email from connecting with the Shopify server. It took me over a week of, "It's a Shopify issue" before they admitted it was a known bug and that they hoped to develop a solution soon (meaning, maybe one day). I could always move my host DNS shopping to another server so their broken code would work on my site. I think it is wrong to sell a product that you know does not work as you advertise.

Electric Whispering
United States
Time spent using app: 3 months
AdRoll replied March 2, 2021

Hello David,

This is Ewa from AdRoll's Marketing team.

Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations.

Our Product Team is aware of the issue and is working on it with Shopify directly as we speak. We will contact you back via email as soon as possible, really appreciate your understanding and patience.

If you have some time, I’d love to offer my help if you need it and learn more about what we could do to improve our product and service to earn your recommendation. If interested, send us an email at customermarketing@adroll.com, and we will set up some time to chat.

Thank you,

Edited February 26, 2021

The integration with Shopify was super easy and there support team is excellent and I get them every time I need help.

United States
Time spent using app: About 1 year
February 23, 2021

very excellent service. The supporters are also very enthusiastic. My experience with this app is very good. Hope the app is increasingly strong. good luck adroll team

Time spent using app: Over 1 year
February 18, 2021

Set up was simple! Was able to use first day. Support is good if you need any assistance. Would highly recommend!

United States
Time spent using app: About 2 years
February 18, 2021

The Adroll App allows for easy set up to get retargeting going on the site. Works well! Support is helpful! Would recommend.

United States
Time spent using app: Over 2 years
February 18, 2021

Great customer support!!! I'm looking forward to work with Adroll in the future. That's easy to use.

Customizer Studio
Time spent using app: 3 months
Edited February 11, 2021

Conversions, conversions, conversions
Cant say enough great things about this app. It works! The team behind the app is amazing.

United States
Time spent using app: Almost 2 years