Reviews (494)

Overall rating
4
Counts per rating level
  • 71% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its seamless Shopify integration, simplifying ad campaign management across display, social media, and email. They commend the user-friendly interface and robust targeting options. The customer service is noted for its responsiveness and expertise, with additional support from account management and educational resources. Reviews highlight successful retargeting campaigns that have notably increased site traffic, conversions, and sales.

September 24, 2021

The use of UTMs and Ad Library can be a bit confusing when setting up. However, customer support is fantastic and will help you with everything

Mycle Bikes
United Kingdom
10 months using the app
Edited March 18, 2024

Manoj was very helpful when it came to integration and overall customer support!

RBA Skincare
United States
9 months using the app
September 2, 2020

The app is really easy to install and the company is a pleasure to work with.

Our account rep Wes has been extremely helpful with our account. I’ve mainly been able to stay hands-off for the most part and focus on other things. Always suggest incremental budget increases after seeing success. Other companies I’ve worked with have been money-hungry and would push budgets up as fast as possible. Very happy with the service.

BedInABox
United States
10 months using the app
February 12, 2022

I absolutely love Adroll. It is very liberating and a great learning experience to add this skill to my growing business. The team is super supportive and always available to assist.

butterbykeba.com
United States
10 months using the app
March 28, 2016

The customer service for this company is completely useless. Asked to fix my tracking for more than half year and still couldn't fix it. I am not even sure if the ads are even working. Complete waste of money!

Shopzenger
United States
9 months using the app
October 21, 2022

Simple integration and creating campaigns is very easy. The customer service is amazing and they are happy to help with any questions you have.

Northeast Country Store
United States
9 months using the app
February 17, 2024

Wonderful and helpful agent. Helped me with getting started

Modern Lifestyles
Canada
About 2 months using the app
September 10, 2017

Nice app, helped streamline integration.

www.pop-noggins.com.au

Pop Noggins
Australia
9 months using the app
Edited August 12, 2021

More than Excellent service, it help me go trough configuration and more, We config Shopify and adroll pixell, 100% recommended Gary O. Services

Greenchoice Flowers
United States
9 months using the app
September 15, 2021

Very easy to integrate and their customer service is amazing! Looking forward to seeing results from Adroll.

Dominic & Dempsey
United States
9 months using the app