Reviews (496)

Overall rating
4
Counts per rating level
  • 71% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing and advertising efforts, noting significant increases in traffic and sales. They appreciate its seamless Shopify integration, user-friendly interface, and advanced targeting features, including dynamic product retargeting. The comprehensive dashboard and automatic visitor segmentation further enhance campaign management. Customer support is also a highlight, with merchants praising the responsive and knowledgeable team for their assistance in optimizing campaigns and troubleshooting.

January 28, 2021

The service is really what I attribute the 5 stars here too. I was able to interact with 4 AdRoll employees, and each individual made my experience so pleasant. Will set our brand up and I had regular check-in calls with him. He's so helpful and great to chat with. Really bummed that our calls have come to an end! I was also really impressed how well the design team put together our ads. I gave minimal input and they looked exactly how I wanted them too, if not better! I can't help but think the 1 stars are due to inexperienced marketers who are not familiar with ad platforms. Thanks AdRoll!

Socksmith
United States
5 months using the app
February 8, 2021

A truly great and seamless onboarding and integration process. Attentive support is also very helpful and quick to respond.

daisie
United States
5 months using the app
May 12, 2021

Highly recommend this app for eCommerce brands. Takes just 5 minutes to integrate your store with Adroll with super easy steps. Once set up, you're ready to start dynamic product retargeting right away! The Adroll support team are super responsive (live chat with a human).

Real Rad Food
New Zealand
5 months using the app
June 14, 2017

We tried Adroll in the past with OK results, just installed again and WOW did they make things easier to setup and get started! I would definitely recommend this app if you are looking for easy retargeting and PPC ads, we had traffic in the first 24 hours! http://aerixdrones.com

Axis Drones
United States
5 months using the app
June 25, 2021

This app really helped with our Display Advertising and Facebook Dynamic Retargeting. The representatives are super helpful and knowledgeable. Our rep Tracie has been a huge help to our success on the platform, and we're excited to see how Adroll develops!

Rustic Kitchen & Bath
United States
5 months using the app
March 27, 2023

Truly fantastic experience working with AdRoll. The specialist team are experts within their field, and their support from the start has been beyond fantastic. We have been using AdRoll for the past three months, and the growth in our traffic and conversions is clearly evident. Looking forward to further building more campaigns alongside a great team of experts from PPC to Digital Strategy. Special thanks to Alex, Neil & Serena.

Caruso's Natural Health
Australia
5 months using the app
November 12, 2019

I use this application but it is time for the software and platform experience to improve. They have very old ads, they must update the platform more, listen more to the client and stop seeing only their benefit. The ads show the comparative price instead of the actual price, it is a software disaster, they charge the money and the ads last forever to approve them, what kind of service is this? Shopify should not let these applications work under your shoulder, what they do is go to companies instead of helping them to get up. I do not recommend this application.

Ultra Seller
United States
Almost 4 years using the app
AdRoll replied November 14, 2019

Hello there,

This is Ewa from AdRoll's Marketing Team.

Thank you for taking the time to let us know how we’re doing. I am very sorry to hear we haven’t met your expectations. Our Customer Support Leadership Team has just followed up with you, please do let us know if there is anything more we can do to earn your recommendation.

Cheers,

Ewa

May 17, 2021

AMAZING!!! Live chat customer service is great and I feel 6 months ahead of where I would of been waiting for email replies! Very helpful 100% recommend to anyone looking to try out or use ads and retargeting.

KOUII
United States
4 months using the app
July 22, 2022

Great platform for remarketing. Customer service and support are very knowledgeable with fast response times. Good Communication with Ewa, Thanks for the amazing support.

DUBAI ALL STAR
United Arab Emirates
4 months using the app
April 27, 2021

Excellent app with excellect customer support. Thank you very much for being friendly available and helpful.

MyHelios
Israel
4 months using the app