Overall rating
4.2
Counts per rating level
  • 78% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its simplicity, performance, and effective tracking. They appreciate the AI campaign feature and retargeting capabilities. The customer service, particularly Paul, is praised for responsiveness and strategic advice. Merchants report improved conversion rates and consider the app a potential game-changer. It's also recommended for beginners due to its user-friendly interface.

February 28, 2021

I'm very impressed so far with this app. In the last 8 days I have had a 1000% return on ad spend which is amazing !

Little Miss Threads
Australia
12 days using the app
Ad Intelligence INC (Adwisely) replied March 1, 2021

Thank you for the great review! We are pleased you found RetargetApp beneficial for your business 😊, and are looking forward to boosting your sales even more 🤑

November 6, 2017

This company will take your money and supply fake reports. They also have a problem with their software in which prices show up with commas and not decimals. Wouldn't take accountability for the issue. Don't recommend this app.

Buddhapants 2
United States
5 months using the app
Ad Intelligence INC (Adwisely) replied March 13, 2019

Hello!
Alex here, from RetargetApp.

The currency in all assets created by RetargetApp (product feed, product catalog and RetargetApp-powered ads) was all recorded in the same way as it is presented in your store - with a period, i.e. $89.95.

However, in certain countries the ads are displayed with a comma by default, i.e. $89,95 - these are the regional interface settings we cannot influence in any way.

We want you to be sure that both our campaign settings and the reports we provide are 100% correct and accurate - this is why I would like to offer you to give a try to a new version of RetargetApp where you can access your campaign stats directly in Ads Manager.

We will be happy if you give the new RetargetApp a try and share your thoughts on the app with us at help@retargetapp.com.

March 19, 2017

Facebook remarketing made easy with Retarget app. Thanks.

ANB Mart Online Shopping Australia - www.anbmart.com.au

Anbmart
Australia
10 months using the app
Ad Intelligence INC (Adwisely) replied March 13, 2019

Thank you for your pleasant note 😀. I appreciate a lot you taking the time to share your experience with RetargetApp 🎉

October 10, 2020

this app is helping, still in the early stages but hasn't made a return without a doubt. Fast and efficient customer service as well

GLS Workwear uk
United Kingdom
11 days using the app
Ad Intelligence INC (Adwisely) replied October 10, 2020

We are glad to know that! Thanks for your feedback and may your further experience be at the same highest satisfaction level.

Edited June 3, 2016

It seems to work well. I see the ads myself occasionally on FB and they look great and are decently accurate as to what products I have been looking at.

Very easy to set up.

BUT, the ease of use makes the app TOO simplistic. There are barely any reports to look at for ad performance. The only thing you can see is total spent, revenue, and profit.

You cannot see CTR, you cannot see any other FB ad metric. You also cannot set the amount of time you would like these ads to show for someone (the amount of time they are in your custom audience) without contacting support.

The biggest issue that I have run into is that the revenue statistic is COMPLETELY OFF. Currently, my spend is $40 and my revenue is $26k. This is wrong.

This total revenue might be from other sales of ours through other sources (like google, and Point of Sale in store), because it is certainly NOT from the retargeting ads. I know that for sure.

Customer service is ok. Takes them a while to get back to you sometimes. I talked to them about this and they said that sometimes the numbers glitch out or something to that effect.

I like the look of the ads and the ease of use, but the numbers can be flat out WRONG, and there is minimal reporting and ad customization available.

I hope to see improvements in the future.

Mak Home
United States
10 months using the app
July 30, 2021

This app takes the stress out of creating your own campaigns on Facebook. Support received from Oleksandra is excellent.

The Perfect Touch SA
South Africa
10 days using the app
Ad Intelligence INC (Adwisely) replied July 30, 2021

Thank you for the great review! We are thrilled to hear that you got exactly what you wanted out of your retargeting experience with us 😊

July 14, 2016

The app as a retarget app is incredible. They are the most economical app too as far as I know. I have reduced the rating to 4 basically because they have no reporting options or analytics at all. And worst of all their revenue calculation that is happening from the app is woefully wrong. It says my spend of 370 dollars has given a revenue of 3000 dollars which makes no sense as I started my store just a few months ago and have not made that much sales from my store from all sources included. Quite silly it looks. I have mentioned this a few times but there has been no update at all in the last few months. Hope they sort this out soon and also include some analytics or reports.

Purayati
India
9 months using the app
July 24, 2017

I have a big problem with the facebook step: when i want to agree retargetapp in the request i have a white page and nothing work

Modern Iste
France
5 months using the app
March 5, 2018

Horrible These People Report False Sales Check The real progesss in the report app

Fashiontr3ndz
United States
4 months using the app
Ad Intelligence INC (Adwisely) replied March 13, 2019

We appreciate your continued business with RetargetApp and need to note that, when it comes to tracking the results of a Facebook campaign, no other tool can provide more accurate data than the Facebook Ads Manager. RetargetApp is a Facebook Marketing Partner and takes all data directly from Facebook the way as they were recorded.

RetargetApp also values transparency - this is why we made sure that each of our customers can access the detailed campaign stats right on Facebook 24/7.

I’ll be happy to answer any questions you may have - just message me at help@retargetapp.com.

Alex from RetargetApp

October 28, 2021

I'm still in my trial period but already seeing a good increase in orders and more so a consistent flow coming through.

Status Error
United Kingdom
10 days using the app
Ad Intelligence INC (Adwisely) replied October 28, 2021

Thanks so much for your feedback, reviews like yours make our day 😍. We're glad you're getting a good increase in orders 🎉, and we do our best to keep it up.