AfterSell Post Purchase Upsell

AfterSell Post Purchase Upsell

Reviews (678)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective upsell features that significantly boost revenue per visitor and average order value. It offers extensive customization options, including post-purchase upsells, checkout tweaks, and automated emails, with support for A/B testing to optimize strategies. The support team is praised for their responsiveness and personalized assistance, enhancing user experience and app performance.

May 8, 2025

Fantastic customer service so far, Hailey helped me create a sales funnel for my boutique. This was a massive relief that as a one woman show, I didn't have to figure out one more thing right now. Thank you so much for the help. I'm looking forward to increased order values!

Pistols 'n Petticoats
United States
About 3 hours using the app
AfterSell by Rokt replied May 18, 2025

Thank you so much for the kind words! 😊 We’re so glad Hailey could step in and take that off your plate! Being a one-woman show is no small feat! 🙌 We’re excited for you and can’t wait to see those order values grow. We’re always here if you need anything! 🚀

May 22, 2025

Great app and very helpful chat support. So far, we are using it to show checkout and product page upsells and it's been so easy to configure. Highly recommended app!

Simufy
Spain
6 months using the app
AfterSell by Rokt replied May 27, 2025

Thank you so much for the kind words! 😊 We’re glad to hear you’re finding the app easy to use and that checkout and product page upsells are working well for you! Huge thanks for the recommendation and our support team is always here if you need anything! 🙌💛

March 5, 2025

I’ve had an amazing experience with AfterSell Post Purchase Upsell! The app itself is fantastic, but what truly stood out was the incredible support from the team—especially Jacinda. She went above and beyond to ensure everything was set up smoothly and answered all my questions with patience and expertise. Dom was also great, providing helpful insights along the way.

It’s rare to find such dedicated and attentive support, and Jacinda’s willingness to assist made all the difference. If you’re looking for a powerful upsell solution with outstanding customer service, I highly recommend AfterSell!

MotoAmerica
United States
3 months using the app
AfterSell by Rokt replied March 11, 2025

Thank you so much for your kind words and for sharing your experience with us ❤️ We're absolutely thrilled to hear that you’re loving the app and that our team—especially Jacinda and Dom—made such a positive impact on your setup.😀

Providing top-notch support is something we truly value, and it means a lot to know that Jacinda's dedication and expertise made your journey smoother. We'll be sure to pass along your wonderful feedback to both her and Dom! 😍

We're looking forward to continuing to work with you!

March 12, 2025

I heard good things about AfterSell, but my experience with their support team has been enough of a turnoff that we won't be using the app anymore and will look for alternative solutions. Support responses are clearly AI generated yet they deny it. I waited 3 months for their engineers to fix my issue ultimately with no resolution, even though they confirmed it was happening on other stores too, not just ours. Their support team was never straightforward and only started to work on the issue once I copied my sales rep. The search for a good app continues!

Ridge Merino
United States
3 months using the app
Edited June 22, 2025

Super helpful and fast support! Very happy with this app!

by Benson - Swedish Design
Sweden
About 2 years using the app
AfterSell by Rokt replied May 18, 2025

Thank you so much! ✨ We’re thrilled to hear you’re happy with the app and that our support team could help out quickly. Don’t hesitate to reach out if you ever need anything! 💛

April 30, 2025

our 8-figure store has checkout upsells and post-sale upsells live and running within 10 business hours. Support has been stellar!

Shock Surplus
United States
1 day using the app
AfterSell by Rokt replied May 18, 2025

Wow, that’s incredible! 🚀 We’re so excited to hear your 8-figure store got checkout and post-purchase upsells live in just 10 business hours! 🙌 Huge shoutout to our support team, we’re always here to keep things running smoothly. Thanks for sharing! 💛

April 2, 2025

The 4 stars is for the app (THE CUSTOMER SERVICE EXPERIENCE WAS 5+ STARS). Jacinda was professional, friendly, and patient. I had difficulties understanding how to make changes and not only was the time taken to understand my problem, but also being empathetic with the frustration I was having with what seemed like something that should be an easy fix. I was provided with instructions, suggestions, and a step by step guide which made it easy to follow along and find the solution that I needed to make today (or in the future). 100% wish my CS experiences for all ecommerce troubleshooting are as great as this one.

Stimara
United States
Almost 2 years using the app
AfterSell by Rokt replied April 7, 2025

Thank you so much for your thoughtful and detailed feedback! 😊 We’re incredibly happy to hear that Jacinda provided such a supportive and empathetic experience. It means a lot to know she took the time to truly understand your concerns and walk you through everything with care and clarity.

We’re always aiming to make things easier and less frustrating, and it’s wonderful to hear that the step-by-step guidance helped you get to the solution you needed. We’ll be sure to share your kind words with Jacinda, she’ll be thrilled!

Thank you again for your honesty and for highlighting both your app and support experience, we’re grateful to have you with us! 💛

June 12, 2025

A+ customer support. Fast responses and easy solutions. Nothing but positives to say about using AfterSell

AZZURRA
Hong Kong SAR
2 months using the app
AfterSell by Rokt replied June 29, 2025

Thank you so much for the glowing review! 🌟 We're thrilled to hear you've had such a positive experience with AfterSell and our support team. Fast responses and easy solutions are exactly what we aim for! If you ever need anything, we're always here to help. 💬😊

June 19, 2025

laura was helping me really good!! she had even the time to make a loom video with explaining some things. the app works easy and smart.

Style Heaven
Netherlands
About 1 month using the app
AfterSell by Rokt replied June 29, 2025

Thank you for the awesome feedback! 😊 We're so happy to hear that Laura took the time to create a Loom video and walk you through everything, that’s the kind of care we love to provide! We're also thrilled you're enjoying how easy and smart the app is to use. Don’t hesitate to reach out if you need anything else, we’ve got your back! 💬🙌

April 21, 2025

Easy to setup flows based on automation. And really quick support within 3 seconds I received a reply.

NineTwoFive
Netherlands
6 months using the app
AfterSell by Rokt replied April 22, 2025

That’s awesome feedback, thank you! 🙏 We’re so glad you found the flow setup smooth and intuitive. And wow, a reply within 3 seconds... that’s the kind of responsiveness we aim for! It’s great to know the experience hit the mark for you. 🚀😊. Please let us know how we can continue to assist you 😁