Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, customizable templates, and unique pop-up creation capabilities. It's praised for effectively increasing email sign-ups, enhancing customer interaction, and driving store traffic. The integration with software like MailChimp and its analytics feature are highly valued. The free version offers extensive functionality, and the customer support is commended for its responsiveness and efficiency.

Edited January 1, 2019

User-friendly and perfect for beginners. Recommended to anyone who has a Shopify store. Happy new year!.

kikioffer
Morocco
About 3 hours using the app
May 30, 2019

Holy crap! This is the best tool EVER! I have seen quite an uptick in engagement! Users are beginning to stay longer and browse more!

Thank you!

mycomputerspot
United States
About 2 hours using the app
December 13, 2018

Seems to work great so far, and the builder is very well designed. Customer support was really quick when it wasn't working intially! Thanks for a great free product. Highly recommend.

Giving Gifts
Canada
About 2 hours using the app
October 25, 2018

Perfect app !!! I am looking for app like this for a long time. It's perfect for people that want to boost subscribers lists.

Affectum
Lithuania
About 1 hour using the app
March 28, 2023

Great App and fantastic and friendly support! The agent was extremely helpful and patient with me as I asked number of questions. Thank you!

Juice Graphics Design & Print Ltd
United Kingdom
About 1 hour using the app
November 7, 2018

This was a super easy and customizable pop up app - the live support chat was really quick and helpful and friendly, to the point that I suggested an addition to the interface just to clarify the image upload limit, and they had added it before I was done building my pop up. I'm very impressed.

Tomboy Toes
Canada
About 1 hour using the app
February 1, 2020

I haven't been able to really use this app yet, but I am disappointed that it doesn't work on mobile yet.

Paws, Claws & Fins
United States
1 day using the app
Bevy Commerce replied February 1, 2020

Hi there, thanks for the review.

Just to clarify, any campaigns created by Aiva work seamlessly across both desktop and mobile devices, however the dashboard and campaign creation process is limited to desktop. We hope to enhance this in the coming weeks.

Please reach out on live chat or email support@aivalabs.com with any questions!

May 5, 2019

This is the only real popup solution for shopify. Absolute MUST. Excellent, responsive, working as expected. Simply great i love how its worck

wizzamakeup
United States
About 21 hours using the app
February 11, 2020

1. I did create a pop-up (campaign as they call it). Saved. Published and then on my website was visible only the template!!!
First contact with customer service: no reply just an email with the chat transcription.
2. New try. Create a new pop-up. Saved. Did't saved the changes.
3. Again. Saved and Published. Not visible on the website. Contacted the customer service. No reply, email with chat transcription!!
4. I discover that the pop up that was not visible on the desktop version of my website, was visible as template (so without changes and without meaning) on the mobile version!!!
Should I repeat that I wrote to the customer service and the only answer was an email with the chat transcription?
App deleted.
I hope you have better luck.

Montessori Choice
Germany
1 day using the app
Bevy Commerce replied February 11, 2020

Hi there, thanks for your review.

We are very sorry to see you had a negative experience with Aiva. We looked at your profile and noticed a few factors that might be causing the issues you were facing:

- Your homepage URL was blacklisted
- Mobile version of the campaign was turned off
- Advanced builder was accessed but there was no syncing of any design changes across devices

We would be thrilled to help you resolve all your problems if you give Aiva another chance. We always like to get back to users who reach out as soon as possible but we typically ask for up to 24 hours to respond to an issue.

All the best.

October 23, 2018

Awesome! Like it.
Easy to design and control! Especially like the trigger feature, which gives you almost 100% control of designing.
One more, it's FREE.

CanaBee Baby
Canada
About 1 hour using the app