Ali Reviews: AI Product Review

Your app was not displaying correctly on my website. I asked you to fix it, and to do so, you requested permissions and disabled the COD (Cash on Delivery) purchase button. The problem is that you didn’t inform me about this, and by the time I realized it, hours had gone by without any sales. That means we were wasting money on ads driving traffic to a website with no purchase option. I’ve lost quite a lot of money because of this. The app itself is good, but giving your technicians access to the site has turned out to be risky

Good app and relatively easy to use, some more customisation options would be nice, especially on the email review requests side, but good features all in all. Customer service is really great so far, they are always very helpful and knowledgeable of their product and they go the extra mile to help you. Thanks 'Rachel' for your help!

This is the worst app in Shopify Store i am not sure why this app has 4.8 star. I enabled the yearly subscription only to find out that the app is not compatible with my store design and they refused to refund my money they are criminals. The stupid girl Lauren said they do not refund yearly subscription! idiot! it's my money and when your product isnt working you dont keep someones money its called stealing - i literally messaged you less than 5 hrs after the subscription was made to cancel it

Great, top-notch service from Dawn ! Thank you !

We have used Ali Reviews for over 2.5 years. It allows us to collect product reviews from our customers, display reviews, send automated review request emails to our customers after delivery, and perform other functions. I find it easy to use, and when I need help with anything, customer support has always been quick to resolve the issue.

great they is always their and answers every questions great comapny/app to use for all your needs thank you again

Overall this is the best review app out there. They need to continue to work on the speed of loading the pop-up reviews, due to shopify constraints it is still quite slow. Dawn provides great support across the board

Update PT 3: We’re keeping AliReviews at a 3-star rating based on how we actually use the app today.

At this point, we’ve completely disabled the email review request feature due to ongoing deliverability issues. Even after updates, we still couldn’t get reliable authentication on the basic plan, so we chose to stop using that part of the platform altogether.

The good news is that for our core use case—importing and displaying reviews—the app works well. Once reviews are imported, everything functions as expected, and the widgets and display options continue to perform reliably.

The only persistent inconvenience is that AliExpress syncing/importing still only works correctly when done in a private/incognito browser tab. It’s not ideal, but it’s a known workaround and we’ve learned to work with it.

So in summary:

Email requests: deactivated due to deliverability problems
AliExpress sync: still requires private tabs
Review importing and display: working as it should
Overall functionality for our needs: solid

As long as we stick to importing and showcasing reviews, AliReviews does what we need it to do. It’s not perfect, but for our current workflow it gets the job done.

Update pt 2 November 2025 - They actually released the custom domain and DMARC items, i was super happy to get that email but of course they paywalled it so its not even accessable on the basic plan. So they did not fix anything and this is the first app we haave seen that paywalls a DMARC verification that should be standard. These people are super good at letting you down.

PS. Ali imports are still only working under a private browser tab.

Updated – November 2025

After months of using AliReviews and sending thousands of orders, we haven’t received a single review from the automated email requests.

We dug into the issue and found that the sender email AliReviews uses isn’t valid or authenticated. There’s also no way to verify it with SPF, DKIM, or DMARC, which means the emails never make it to customer inboxes. They simply get filtered out as spam.

There’s no delivery or bounce reporting either, so you can’t even tell if the emails are going out at all. Support acknowledged the issue but wasn’t able to offer any fix or option to authenticate the sender.

At this point, the only part of the app that works reliably is importing reviews, and even that takes extra steps and workarounds. For a paid app, this is a major letdown.

We’ve turned off the email requests completely and are moving to another platform that actually delivers emails and provides real reporting.

In short, not one email ever reached a customer inbox, and support couldn’t solve it. The review import feature is the only thing that functions as expected.

August 1, 2025: (4 Star)

AliReviews offers solid features and has worked well for our needs so far. We were able to resolve most issues on our own, and overall, the app performs as expected. We’ll continue to monitor its performance moving forward.

Very good, and thanks Katherine

Really love their customer support and their service overall