Reviews (264)

Overall rating
4.2
Counts per rating level
  • 69% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 19% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to streamline Shopify and Amazon operations, noting significant time savings in product creation and translations. They appreciate the ease of exporting products to Amazon and utilizing pricing rules to manage fees and shipping costs effectively. Key features include robust inventory management, order syncing, and an intuitive interface that ensures efficient synchronization. The quality of customer support, particularly from staff members like Keterson and Harvey, is frequently praised for proactive and knowledgeable assistance, enhancing the user experience.

Edited May 28, 2020

I can't confirm the experience Kirana und Red Star had. The app works fine for us. It is much simpler than others I have tested. I had contact to the developer and he extended the logic for the inventory rules which I really appreciate. I plan to stay with the app as long as Amazon.de is not officially supported by Shopify.

HORST
Germany
Over 3 years using the app
Feed.Biz replied May 30, 2020

Thank you a lot for your review, it has been a great pleasure to assist you. Do not hesitate to contact us at any time.

April 6, 2020

A great app for synchronizing products, orders etc. from Shopify to Amazon.

And Olivier does a wonderful job, in case you should have questions.

Thanks a lot! :)

Joya Shop EU
Germany
About 3 years using the app
October 10, 2021

Great app, does everything you need to connect your store to amazon. Very straightforward and easy to use once you understand it. Support is great too.

Manchester Factory
Australia
About 3 years using the app
Feed.Biz replied October 10, 2021

We were both thinking nobody works on Sunday and we talked, funny. I'm glad you appreciate the comprehensivity, which could be complex sometimes, of our App. Do not hesitate anytime, even on Sunday :)

January 6, 2021

I don't normally leave reviews, but customer service that goes above and beyond deserves to be commended. If you are considering this app, download it! If you have questions or run into an issue, they will help you figure out any obstacle. Unlike other customer service centers, where you are connected to numerous representatives and often have to explain the problem over and over, either because you have to call more than once or because no one knows how to resolve the issue, so transfer you from one person to another, they don't do that! someone else, My representative Olivier was amazing! I never had to explain my problem more than once and only dealt with him. He is highly knowledgeable and understands all aspects of the App, Shopify, and Amazon. He has patience and can clearly explain how to solve a problem. He also offered advice regarding Amazon approvals. Finally, he made changes to the app, so that my brands and variants would upload correctly. If that wasn't enough, the app consistently adds new features to make it even better. What more could you ask for!

AVAH NEW YORK
United States
About 3 years using the app
October 10, 2021

Great Amazon integration app! It has all the features needed to link Shopify & Amazon successfully - it's the perfect alternative to the Amazon Sales Channel app (which was depreciated). Amazon Integration Plus has been a life-saver. Olivier & the full support team have provided us with excellent guidance and support throughout the entire setup process. Highly recommend!

Mellogang
United States
Almost 3 years using the app
Feed.Biz replied October 10, 2021

With a such good catalog, you can't imagine how has been our pleasure to help you to put it online. Don't hesitate to contact us anytime.

May 24, 2021

We started last week with a this app, and we paid for them to customize our products to upload to amazon. They just uploaded one category and they did it without any problem,they customized it as we requested. Customer service has being very friendly and fixed all the issues very fast I will update this review at the end.

Amalia J. & Boutique
United States
Almost 3 years using the app
February 21, 2021

App works as mentioned and price is relatively reasonable. I had some big troubles early on importing products lacking UPC as well as certain variants not being coded properly. An agent with the app helped me get everything straight and now all my listings are publishing perfectly. Now, this process took 20ish days to fully resolve. My rep was in contact with me often, but I never felt like it was not going to be resolved or worked on diligently. I am pretty satisfied with that service. Since the upload completed 2 days ago I have netted 6 additional sales. Since starting with the app I have added an additional 40 sales and ship all orders through Shopify. Probably a customer for life on this one.

BrycesDice
United States
Almost 3 years using the app
October 22, 2021

The app works well in sending product information to Amazon.
The support team has also been amazing and willing to help.

August Berg
Singapore
Over 2 years using the app
Feed.Biz replied October 23, 2021

This is a please to host such a good brand and team, thanks a lot for your nice review, don't hesitate to contact us anytime.

Edited April 27, 2024

I haven't found a way to import all of my Amazon orders, in one single swoop, but their support was very responsive, and they are working on this issue diligently. All good for now. I'll report back here, if "page by page" continues to be the only way to import orders from AZ....but for now, the app seems to be doing what it should.

Here we are, end of April, 2024.
I like the app, but it is lacking one major feature.
After it imports an Amazon order, it never updates the tracking status. So, all of your Amazon orders that this app imported, will remain "Unfulfilled", unless you manually update each one yourself.

They love to tell me there's nothing they can do about that, which is a bogus response.

They pull the AZ orders in, then I may fulfill some (or all) on AZ or in Shipstation...but since this app pulled them in, they will never show fulfilled within Shopify.

Sorry, but that's a show-stopper to me.

Woodchucks Wood
United States
Over 2 years using the app
Feed.Biz replied October 26, 2021

We understand that sometimes migrations from one App to another are difficult, and we really appreciate that you understand that. Thank you for this note, if our solution is not perfect, this note is a real motivation to make it evolve. Your feedback has helped us a lot. Please feel free to contact us at any time.

November 20, 2020

We use this app with more than 3000 listings on amazon EU and it works very well. Moreover they just implemented a new feature based on our feedback in less than one week so 5 stars for you common services team !

Ceramike
France
Over 2 years using the app