Terrible! I still haven't gotten my item I ordered 7 July! They say that orders delayed up to 6 weeks but it's not true. Orders delayed up to 10 weeks! I have placed my order on 08/25/2020 and the estimated fulfillment date is 10/05/2020!! Also, they say that estimated order fulfillment is delayed up to 1 month!! So my customer ordered on 08/25/2020 and will get the order on 11/05/2020? And what about clients from Europe? They will wait another 1 month until the order is delivered from America! Also, a lot of my orders are gifts. Such a situation with all the orders, their customer service is not working as it should! I also use Printful, Printify, and Teelaunch. Their fulfillment times were also delayed due to COVID, but now they are back to normal, only Printful has longer fulfillment times, but not like Apliiq! How long are they going to use Covid-19 as an excuse not to produce and ship? It looks like Apliiq doesn't care and doesn't want to fulfill their orders. They do nothing! I will not use Apliiq for my future orders!!
I contacted the support team of this terrible service !!! One of the employees started the correspondence with insults! He thought that I would not understand the meaning of this word. He called me a bastard! They do not fulfill the orders I paid for! I have been waiting for 3 months! I have screenshots of the correspondence with this * employee *. I will never use your service again! You are terrible! Because of you, I have a bad feedback as buyers did not receive orders!
Cringe Fam Merch
Our orders shipped out 6+ weeks late or never and customer service is totally unresponsive. We understand there are delays with COVID19 but these delays were not articulated at all on their website and their customer service has been terrible.
I was so excited when I saw that they had the options for pocket shirts, hoodie liners, custom branding, and the fact that they had a timeline attached to each order..... AAAAAAAND after many many days of transferring all my products to them everything basically fell apart. Nothing is being delivered, over 2 months for something to even get shipped!!! I lost so much money and customers and my brand was hurt because of this... no answers from their team that was relevant, just random "we're doing our best"nothing practical at all! no timeline on when the issue will be fixed, and rude team!!!!!! I switched all the orders into a different provider, and the difference is insane! I don't care about selling pocket t-shirts anymore if all ill get is bad reputation. This was the most stressful time of my business, and all caused by them. DO NOT INSTALL!
LIFT. It's a Lifestyle.
I was so excited to partner with Apliiq. Completely left the other companies I was doing business with, left my printing company. I was sold on everything they were selling... In the beginning. They simply can't produce the product in time. Minimum wait time has been 60 days. I've lost countless dollars and countless customers over Apliiq not holding up their end of the deal. They have given their customers the same line "We are working hard to fix it" but nothing has budged in months. These reviews are very discouraging because if they had it together in the 10 years they've been operating I feel they could be a powerhouse.. I am currently making the move to take my business elsewhere. I wouldn't recommend building a site to work with Apliiq..
Jordan Willson Ent.
Response and Delivery time is EXTREMELY slow. Considering shipments is NOT coming from China. I’m really DISAPPOINTED
I ordered an item over 2 months ago. I realized I wasn’t going to get the order before I relocated to another state so i reached out to cancel the order. No one ever responded to my inquiry instead they sent the item to my the address that I relocated from, so I traveled 6 hours to get the item and it wasn’t even what I paid for. This can’t be a legit business. Save your money and choose another company.
Me and some customers orders some items almost 2 months ago. Apliiq's website initially told me it would take a month to get orders out. A month later I asked about the orders, and my designs haven't even made it past the art team. A few weeks later I asked again, any updates. They claimed that my shirts were currently "in production". I'm now three weeks past that, well past the 6 week fulfillment estimate they provided, and there is not a SINGLE update on any order, and customer service won't respond. This app has a lot of potential and Apliiq has been bragging about getting a new production facility, but it seems that they can't handle production right now. Find another POD service if you don't want customers to hate your store. Wish they were good, but so far they're fulfillment times and customer service is unacceptable.
I was very excited to partner with Apliiq, as I did much research before choosing them as my POD provider, but unfortunately, with the demand in their business right now is causing a lot of delays and they don’t have the infrastructure to adequately provide customer service. I’ve had to explain to my own customers a few times of the delays, and thank goodness they trust me and are okay with it. But for just starting my brand, I will have to choose another provider because I don’t want my customers thinking that the glitches Apliiq is having right now is the standard. I’m not saying they are not a good company to work with, but the ability to adjust their productivity to the needs of their customers, and their customer’s customer, is not up to par right now and it will hurt your business to partner with them right now. Apliiq should consider doing what Printful did, by not allowing new orders for a while until they got caught up. I was told by CS that their production went up 250%! While on one end, it looks good for growth and profit, but without the staff to handle those numbers it’s actually hurting their business, causing them to lose clients and have these reviews. They’ll eventually get it together, but for now, go with another POD provider.
Thank you for taking the time to provide your review. Your assessment is accurate and fair.
I want to let you know we are working diligently to increase our production and customer service capacity. Unfortunately, this cannot be done overnight as it takes time to build out new production facilities and hire and train amazing team members.
We appreciate your comments regarding turning off orders, but it still leaves seller's with no real options for creating fashion products on demand. Letting new sellers install the app only to learn they can't place an order will also lead to negative reviews.
We are confident in our ability to scale capacity and know that the special blend of products and capabilities we offer is the right mix for direct to consumer fashion brands. We simply need time to lay down the operational infrastructure to support more selling partners.
We will let you know when we get our order turn times back to our standard below one week and look forward to working with you then. In the meantime we appreciate your patience and understanding and wish you nothing but the best success with your line.
Apliiq could be 10 stars. Honestly, I was so excited when I found them, I literally used Shopify to make my website specifically to work with them. They offer everything I was looking for in a POD service, except that it takes them months to complete an order. If you want to build a business and customer service is important to you, i'm afraid Apliiq isn't the best fit. Overall, the prints are usually solid, although I have received prints from them that were obnoxiously and obviously off. I just can't continue to put the success of my business in the hands of Apliiq. To make my customers wait 3 months for their order just to have it be messed up when they get it won't set me up for success. I really do hope these guys get it figured out.
Thank you so much for taking the time to leave your review.
I want to let you know that we are making investments in production capacity and in our staffing for customer services. However, these are not changes that can happen overnight and achieve the level of quality we know our partners need.
We know that orders must be shipped within a week (or less) and that interacting with our customer service team, with their specific knowledge of apparel manufacturing for fashion, is one of the greatest assets of the business. Knowing how to make quality products your customers love is what we do best.
As evidenced by years of 5 star reviews, prior to the pandemic, we know exactly how to help fashion brands start and grow online and we've designed our platform to do exactly that. We also know how to take care of our partners and do right by them.
We appreciate your patience and understanding as we navigate some very real growing pains, but look forward to supporting you once again when we have the capacity to be a great partner for you.