Livy Lou Gifts
Software is outdated and frustrating. Orders waiting 10+ days and they didn't even have the blanks to print yet. Out of the 4 orders placed i ended up canceling all 4 because they never got the blank in. No official process for refunds and they said they would charge a 15% restocking fee for orders canceled that they had blanks for. I was able to get in touch with someone when needed so that is a positive for them. Overall just not what I need, might be good for tiny shops who don't have many orders and can babysit them.
I designed and ordered two items from this vendor. I also had someone order one item from my store. The product that the customer received was poor print quality... to the point of being an embarrassment. I did not follow up with Appliq - I felt at that point it was a waste of time since it was the first product I had seen from them, and I had already put my own order in for samples, so I wanted to see how it turned out to give me a baseline for their level of consistency. The print quality of the samples I received was 100% better, as expected. I selected branded label tags to be placed on both the garments I'd ordered as a sample. Only one came with a product tag, and it was literally the poorest quality garment tag I have ever seen. So if you go with them, maybe pay for the woven labels? In one of the designs, I had selected the option they offer to remove the white background from the graphic. They did not. The product came with white surrounding the graphic. Both orders were a week or more later than the company communicated on their app when it first updated on my account. As the order progressed, the shipping info was not updated in their app (which would be my minimum expectation), much less emailed. I did have to email them to make sure that it was shipped at all. And this was a week and a half after the expected delivery date. I found their process does not complete the fulfillment of the item on your Shopify store. You have to email them and ask them to close it out - and when you email them, they don't necessarily respond to you - they do what you ask. Which ---thank you, but acknowledgment communication on how to avoid the issue in the future would be appreciated. I still have one order that has been fulfilled that is marked unfulfilled on my store. Lastly, their design platform is not consistent with the design size that you upload, so even if you triple check the file that you upload or upload, it huge to make sure the DPI is ok since the platform apparently is not consistent in reading the file size, you're never really sure if you're on target. I did email about this, but the response was less than helpful, and time is precious. Too many inconsistencies and poor customer experience for me. I wish them the best. So, on to the next...
Hey Implicit Love,
Hope you are well and thank you for taking the time to leave this review. I'd like to share a couple points below to clear up any misconceptions;
* The app will post the tracking back to your store for your automatically and tracking will be emailed directly to your email. If your orders don't receive automatic fulfillments, I recommend you checkout this quick link: https://help.apliiq.com/portal/en/kb/articles/how-does-tracking-and-fulfillment-work-with-dropshipping
* Regarding print sizes and files, whenever possible it's best to provide print ready artwork. If you send us a print file @ 10" 300 dpi, it will be printed as such. If there is any ambiguity, it's simple to leave a note with your artwork: https://help.apliiq.com/portal/en/kb/articles/how-do-i-add-a-note-to-my-custom-design. A simple note like 10" wide, 3" from the neck is a great description to ensure you get what you are looking for.
* Regarding print quality, different files on different garments will get different results. It's the nature of DTG unfortunately. (https://www.youtube.com/watch?v=xVsNOdaFiIY) We always recommend to order a quick sample before you start selling so you know exactly what your customers will receive. If you care to provide your order ID, we'd be happy to look into the matter further for you.
Wishing the best success for you and your store,
-The Apliiq Team
The company started off decent but has gone down hill since early 2020. The sizes arent correct and the quality is horrible. Not to mention customer service is rude and the time and cost is ridiculous. Took over 2 months to get my order and the size wasn't the correct size. Sent packages to the wrong address and takes longer thab a week to respond to emails. Chat is never available and the phone number just sends you to an auto message.
Wepa PR design
Totally disappointed with my order. I just received my Order which waits 15 working days. Order two t-shirts a bella canvas white and a charcoal cali crop, the latter a total disappointment because when they sent me a design for revision I communicated by chat and asked if the white areas would be white on my shirt and they said yes. This crop t-shirt is very thin and has no seam termination on the sleeves or on the bottom. The painting looks watery and poor.
Thank you so much for leaving your review.
The best way to ensure your orders are perfect is to provide us the exact file you want printed. Of course, as part of your order, we review artwork and try to fix files to get the result you are looking for, however, humans aren't perfect and there may have been an oversight here.
Glad to hear you were happy with the Bella white t shirt.
Apologies you weren't expecting a raw edge on the cali crop top, while it looks obvious to us in the product image, we can fully appreciate how you would expect a finished edge on most apparel products. The raw edge is mentioned in the product description and in the features of the product as well. If you think there is anything else we can do to make this more apparent, we'd love to hear your feedback. I have updated the features to further clarify that this is a VERY lightweight shirt, it previously mentioned it was 3.5oz, but we have provided more details here as well.
Regarding the printing, it's difficult to know what happened without seeing the print, it's possible your artwork file was not a high resolution file, which can lead to poor printing results. I do know that we consistently achieve top notch printing results with our water based, eco-friendly direct to garment printing.
Thank you again for the great feedback,
Tee Hug Shop
Update: 2 star because simply they dont care, specially if you`re small fish! Simply absurd what they are doing! It`s not so simple cancelling orders like they suggested! Extremely disappointed
I've just opened my store and I`ve been impressed with Apliiq since day one! As soon as i got my first sample I was hooked! It was the most perfect embroidery ever! Also the customer service has been spot on, cant complain. The fact that they have a designer to overlook the prints helped me a lot. So far has been an incredible experience and hopefully we will grow together! !!
If you are in only in the european market forget about this app.
Hey, thanks for the review. We do ship internationally from the United States. Is there a specific order you are having a problem with?