Reviews (1,923)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its automation and template features that simplify email campaigns, highlighting its user-friendly interface that eases setup and management. They appreciate the comprehensive free plan and robust tools like pop-ups and templates that boost engagement and sales. The customer support team is noted for its responsiveness, particularly helpful for beginners. Merchants value the quick, positive results it delivers.

August 9, 2022

Excelente servicio al cliente. Mi asistente fué Juliana. Muy atenta, amable y me ayudó en muchas cosas en las que tenia dudas.

Lynboutiquepr
United States
About 1 year using the app
May 21, 2023

The service is very good, and answered many of my operational questions, thanks to Hana, Lydia, Jasmine

jesswy
Hong Kong SAR
16 days using the app
Edited May 13, 2022

They were able to resolve an issue that arose pretty quickly and the app generally works pretty well.

AlphaBudCannabisCo
Canada
About 1 year using the app
April 2, 2023

Really great application, customer service just amazing and always useful, especially big thanks to ABBY !
I fully recommend it :)

MondeDuJouet
Poland
16 days using the app
July 28, 2023

I've recently had the opportunity to use Avada Email Marketing for my business, and I must say, it's been an exceptional experience. The platform is intuitive, feature-rich, and incredibly efficient, making email marketing a breeze.

One of the standout aspects of my experience with Avada has been the customer support. In particular, I'd like to highlight the superb assistance provided by Esther. Her knowledge, patience, and dedication to customer satisfaction are truly commendable.

Esther was always ready to help, providing clear and concise answers to my queries. Her understanding of the platform and its capabilities helped me navigate through the features with ease, optimising my email marketing strategy effectively.

The support I received from Esther was not just about solving issues; it was a learning experience that has enabled me to use Avada Email Marketing to its full potential. Her commitment to ensuring a great customer experience is a testament to the quality of service Avada provides.

Primary Physical Education Specialist
United Kingdom
16 days using the app
January 21, 2022

This app is awesome. Especially for newbies like me. you get so much on the free plan which I am starting on as i am yet to launch my store but can see this app helping me with building my customer base in the near future. Also the customer service is on point. very helpful and quick replies.

Access Beauty Aesthetics
United Kingdom
15 days using the app
November 11, 2023

Yep, I love this app!! As a small business, I needed something that was easy to use and affordable - I found it right here! The one small issue I did have was resolved quickly by Liz on the support chat. Was a human error on my part and she had it solved right away. This is my second app with Avada and I'm so impressed with them! As my email list hopefully grows, I will stay right here with them because of the great service I have had from the beginning! Thanks again, Liz! You're the best!

Honour You
Canada
15 days using the app
November 17, 2023

Super easy to use and configurate. Very good support. If you have problems you can look for Prakash ;)

BigStore.bg
Bulgaria
15 days using the app
Edited November 20, 2023

top bedrijf alles is simpel te vinden de stappen die je moet nemen wordt erg overzichtelijk aan je laten zien en een dikke 5 sterren voor de klantenservice die je 24/7 kan bereiken als je effe vast loopt met namen "Prakash" die me goed heeft geholpen en geduldig was.

ProTonix
Netherlands
15 days using the app
Edited September 22, 2022

Great customer support. Prakash was very helpful and quick to respond. Very pleasant and knowledgeable ... I highly recommend.

Bestaroo
United States
15 days using the app