Reviews (1,901)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its comprehensive email marketing and SMS tools, noting its user-friendly interface with a variety of templates and advanced automation features like pop-ups and customizable workflows for welcoming new customers and recovering abandoned carts. The free plan is particularly appreciated by small businesses and startups. The app's integration and functionality are described as seamless and reliable. Customer support, with staff members like Hana, Lydia, and Esther, is highlighted for their responsiveness and helpfulness, available 24/7 to ensure smooth setup and prompt issue resolution. Merchants credit the app with effectively engaging customers and boosting sales.

April 30, 2023

Liz has been amazing and resolved my issue swiftly and with no issue, thank them a lot. my time with the customer support has ben perfect and way better than other competitors

SMOKEPOPS
United Kingdom
14 days using the app
Edited December 2, 2021

really good app. Lots of function for free. It is probably the only one which is easy to use and perfectly works with shopify sign up forms and customer tags from shopify.
A huge thank you to Sam. He's great and really knows how to support also technically.

Ghidini 1849
Italy
14 days using the app
August 25, 2023

Great app so far! Smooth email marketing experience, very customizable, and customer service is great! I had one issue and Hana helped me resolve it in literally under 2 minutes. Definitely recommend.

spacesavingbed
United States
13 days using the app
August 23, 2021

I used this app to help me create email marketing for subscribers. So far my experience has been great. I've gotten stuck a few times, but help was right there the entire time!

Dear Honey Child
United States
13 days using the app
June 17, 2023

Atendimento rápido e preciso na informações da Juliana, fora do horário comercial. Excelente programa e conta com um ótimo serviço de suporte. Obrigado!

Dely2u
Brazil
13 days using the app
December 24, 2021

Great customer service from Candace & daisy. Great app with lots of flexibility. Integration with shopify is pretty good. and a budget friendly app.

Adelaide School of Woodwork
Australia
13 days using the app
September 24, 2022

Great support by Emily, who helped me very fast regarding an issue and the app is exactly what I was looking for!

derkleinefratz.de
Germany
13 days using the app
January 13, 2023

Very simple to use and effective app. Increased our conversations by 15%. And support is amazing especially Esther who was very supportive in answering our queries.

Sable Vogue
Pakistan
13 days using the app
December 16, 2020

I just started using this app but one thing I must say, that their support is great and this is one of the most important things when you get stuck. Thanks, Rainy for educating me for Avada email functionality.

Eagle Rise Sports
Australia
13 days using the app
Avada replied December 17, 2020

thank you for your feedback, it is our best gift to keep all the hard work and make the app better.

If you need further support, feel free to reach us anytime.

Wish you all the best,
Rainy from AVADA

September 21, 2022

Great app for Email and SMS marketing all in one. Customer service is always great with AVADA apps! Liz helped me throughout the process!

TrendyTikTokThings
United States
13 days using the app