Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS marketing features, including automation and forms integration. They value its customizable templates and detailed analytics for data-driven decisions. The app's segmentation and targeting capabilities are praised for enabling personalized campaigns. Merchants also commend the responsive 24/7 support team. The free plan is seen as a cost-effective option for new businesses.

November 13, 2023

Un' app veramente fantastica anche nella sua versione gratuita. La utilizzo da un paio di mesi e mi sono trovata benissimo. Ho utilizzato il forms per la newsletter con il buono sconto , l'automazione che invia la email personalizzata ai clienti dopo essersi iscritti e le varie email. Ottima anche l'assistenza che è disponiblie h24 e un grazie speciale a Jasmine che ha risolto un mio problema in pochi minuti.

A truly fantastic app even in its free version. I've been using it for a couple of months and I've had a great time. I used the forms for the newsletter with the discount coupon, the automation that sends the personalized email to customers after they sign up and the various emails. The assistance is also excellent and is available 24 hours a day and a special thanks to Jasmine who solved my problem in just a few minutes.

Le Fer Shop
Italy
5 months using the app
Edited January 12, 2024

Just great customer support! i have used multiple Avada apps on my store, what i like the most is there prompt responses to fix issues. i worked with Jasmine lately and she was great, fixed all my problems patiently. I also had a great interaction with Esther when i had questions about my email automations. overall great customer service, prompt responses and they always get the job done.

TacticalChrono
Canada
2 months using the app
December 2, 2023

Great and super fast costumer service from Lydia and Toby. They fixed the minor issues I had and emails are rolling out faster than ever before.

London Bazar
Denmark
3 months using the app
December 6, 2023

Great app with many features. Special thanks to Jasmine who is a helpful staff and assisted me in a swift and effective manner!

My Store
Singapore
About 2 months using the app
December 11, 2023

The application is great. Besides Hana, she helped me to solve all the problems I had.

IDALIOCAFE
Mexico
4 months using the app
November 25, 2023

Hana provided great and immediately help to set up my first email campaign! Great app :-)

VOURGED®
Germany
3 months using the app
November 6, 2023

Avada is thorough they have a lot of cool templates and features, but the cherry on top is their support team. Even through chat, Hana was able to solve my issue within 20 minutes with detailed replies to my questions and screenshots.

jeane & jax
Canada
12 months using the app
March 24, 2024

Liz is very helpful support, i recommend her! <3

NextFlex
Hungary
1 day using the app
December 16, 2023

Great app and Liz was very helpful while we were getting everything set up. Download this app. You will not regret it.

livijean
United States
1 day using the app
Edited February 28, 2024

I would highly reccomend this app to anyone starting a new store with limited funds as they do help as much as possible, I had an issue with my eamil marketing and "Hana" was very helpful and helped me get the issue resolved very quickly. Thank you Hana for assising me and helping out to resolve my situation, keep up the great work.

Sinai Sales
South Africa
4 months using the app