Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS marketing features, including automation and forms integration. They value its customizable templates and detailed analytics for data-driven decisions. The app's segmentation and targeting capabilities are praised for enabling personalized campaigns. Merchants also commend the responsive 24/7 support team. The free plan is seen as a cost-effective option for new businesses.

November 6, 2023

Avada is thorough they have a lot of cool templates and features, but the cherry on top is their support team. Even through chat, Hana was able to solve my issue within 20 minutes with detailed replies to my questions and screenshots.

jeane & jax
Canada
12 months using the app
Edited February 28, 2024

I would highly reccomend this app to anyone starting a new store with limited funds as they do help as much as possible, I had an issue with my eamil marketing and "Hana" was very helpful and helped me get the issue resolved very quickly. Thank you Hana for assising me and helping out to resolve my situation, keep up the great work.

Sinai Sales
South Africa
4 months using the app
February 15, 2024

Superb services for the Avada team especially to Ms. Tiana!....

Richer Merchandise,LLC
United States
About 16 hours using the app
March 29, 2024

nice service and great liyda agent assistance

Amazed Store
United Arab Emirates
About 14 hours using the app
April 10, 2024

Emily helped with what I needed quickly and efficiently. I am happy with Avada so far

Drop Tees
United States
16 minutes using the app
November 23, 2023

Customer service chat was quick to respond less than 10 minutes after installing the app and they were very helpful to all of my issues and questions.

Revenvnt
United States
2 months using the app
November 11, 2023

Yep, I love this app!! As a small business, I needed something that was easy to use and affordable - I found it right here! The one small issue I did have was resolved quickly by Liz on the support chat. Was a human error on my part and she had it solved right away. This is my second app with Avada and I'm so impressed with them! As my email list hopefully grows, I will stay right here with them because of the great service I have had from the beginning! Thanks again, Liz! You're the best!

Honour You
Canada
15 days using the app
March 20, 2024

Amazing costumer service. Esther was very helpful

Stellise
United Kingdom
About 3 hours using the app
November 19, 2023

Emily has been helping me for quite some time..
Do have to thank her very much.
she has been excellant for sure
Thanks Emily

animorstore
United Kingdom
3 months using the app
January 18, 2024

"The app is great and the support is fast and helpful."

Decowiser
India
5 days using the app