Reviews (1,901)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its comprehensive email marketing and SMS tools, noting its user-friendly interface with a variety of templates and advanced automation features like pop-ups and customizable workflows for welcoming new customers and recovering abandoned carts. The free plan is particularly appreciated by small businesses and startups. The app's integration and functionality are described as seamless and reliable. Customer support, with staff members like Hana, Lydia, and Esther, is highlighted for their responsiveness and helpfulness, available 24/7 to ensure smooth setup and prompt issue resolution. Merchants credit the app with effectively engaging customers and boosting sales.

September 8, 2023

This is an app that you think does the job, but in the background it ruins your theme.
The app made my theme not work as it should, although I contacted the support and they "tried" to help me, they blame it on my theme, when it turned out that the error is their codes that blocked several functions in my store.

ANCI sport
Sweden
8 months using the app
November 29, 2021

The customer service is great so far, I still have yet to start any campaigns but starting out all is good!

PuraPowa
United States
8 days using the app
May 4, 2023

good app for email campaigns, easy installation and functions are valuable for us. Esther is very supportive and gives quick response to our questions.

Asian Grocery Online - EPH Brisbane
Australia
8 days using the app
April 17, 2023

Got on to chat and spoke to Jasmine within a few seconds, who was very helpful and sorted out my problem within a few seconds. Amazing, very good so far and great app so far. Thank you Jasmine xxx

kaftanbling
Australia
8 days using the app
August 15, 2022

Very good customer support and many functions to improve marketing. They help us a lot to improve our email marketing.

BabooCart
India
8 days using the app
September 17, 2021

Best support i've ever have! App is easy to use, affordable price and works good with other apps. Thank you!

Moysti
Türkiye
8 days using the app
September 20, 2023

We're just getting started with Avada. So far very impressed. Easy to set up and customise. When help is needed Avada chat support is excellent (thank you Liz)

Kiihtu
United Kingdom
8 days using the app
September 20, 2023

I had an excellent experience with Avada.io's services. The platform is incredibly user-friendly, making it easy for me to navigate and find the resources I needed. Moreover, I want to extend my heartfelt appreciation to Hana, who provided me with enthusiastic and helpful support throughout my experience. Her dedication and assistance were invaluable and made my journey on Avada.io even more enjoyable. I highly recommend this platform to anyone seeking quality resources and support. Thank you, Hana, and thank you, Avada.io!

MiniJoyWorld
United Kingdom
8 days using the app
October 7, 2022

Alltid blixtsnabb och grym support vilket är nyckeln till att kunna göra skräddarsydda bra kampanjer. Tack till Esther som gick in i koden för att hjälpa oss!

bomointeriors
South Africa
8 days using the app
January 16, 2022

good features even on the free plan, and the team is very helpful and quick
everything is running smoothly so far
im thankful for the developers and for support agent

fallahi.shop
Netherlands
8 days using the app