Reviews (1,923)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its automation and template features that simplify email campaigns, highlighting its user-friendly interface that eases setup and management. They appreciate the comprehensive free plan and robust tools like pop-ups and templates that boost engagement and sales. The customer support team is noted for its responsiveness, particularly helpful for beginners. Merchants value the quick, positive results it delivers.

July 23, 2022

i was struggling to find an app i like for automated emails _abandoned cart etc) and come across AVA. Platform is brilliant, easy to use and helps put together great emails easily! Had one slight issue, but Liz helped me get it resolved quickly! Would recommend

Threads and Treads
United Kingdom
9 days using the app
October 26, 2022

Thanks Jasmine, great solution for email marketing service. Avada is great & must have app for everybody. Thank you for supporting me setup all campaign.

HyperWork
Vietnam
9 days using the app
Avada replied October 26, 2022

Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Jasmine receives the recognition they deserve. Thank you again, have a great day!

All the best,
AVADA Support Team

July 28, 2022

I chose this app mainly because of price, as my business and store is new. However, I'm glad I picked them. For a beginner, it has been easy to set up and customize things that I want. However, the biggest positive has been their support team. I've ran into multiple roadblocks while testing my site, and they have responded and helped me fix every issue VERY QUICKLY. The customer service from their help team has been tremendous!

vũv Watches
United States
9 days using the app
March 18, 2023

HELPFULL AND KIND .

G-ClevShop
Jordan
9 days using the app
December 10, 2022

Hana from the live support was very helpful. Sorted out the needs in a minute. Great app & customer support.

Laxus
Japan
8 months using the app
Edited September 14, 2022

very helpful support, Liz answered all my smart and stupid questions. thank you for your time.. ciao

Smartmarket.ma
Morocco
8 days using the app
November 19, 2022

Great customer service, Emily is super friendly and helpful to resolve my queries! Highly recommended.

soominclothing
Singapore
8 days using the app
November 28, 2022

Je débute dans ce domaine et avec cette application mais je peux vous affirmer que le service client est vraiment top; J'ai été en communication avec Abby et malgré mon inexpérience et mes questions mal formulés elle m'a apporté toutes l'aides nécessaire, a répondu et solutionné tous sur quoi je bloquais; Mille merci à ABBY

Obviousweb
France
8 months using the app
September 12, 2023

We've just got started using Avada Email Marketing & SMS but so far it has been pretty amazing! It immediately suggests what you should do upon opening the app and one of the first things we needed was a pop up for our site.

They offer some great templates for popups but even if you choose one of the templates, it is highly customizable. You can make it match your store and add custom CSS if you need to.

Next up is creating workflows to welcome new customers and for abandoned shopping carts. That is customizable too, and they have great templates you can create for your transaction emails in shopify.

This app offers a lot of features and I mean a lot of really good ones. You can't go wrong by installing this app and using it for your email and marketing needs. The support has been fantastic, "Hana" has been ready and available to help me with any questions or problems I run into. I look forward to using all this app has to offer! And I definitely look forward to help from Hana should I need it.

Your Paws and Mine
United States
8 days using the app
November 29, 2021

The customer service is great so far, I still have yet to start any campaigns but starting out all is good!

PuraPowa
United States
8 days using the app