Reviews (1,901)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its comprehensive email marketing and SMS tools, noting its user-friendly interface with a variety of templates and advanced automation features like pop-ups and customizable workflows for welcoming new customers and recovering abandoned carts. The free plan is particularly appreciated by small businesses and startups. The app's integration and functionality are described as seamless and reliable. Customer support, with staff members like Hana, Lydia, and Esther, is highlighted for their responsiveness and helpfulness, available 24/7 to ensure smooth setup and prompt issue resolution. Merchants credit the app with effectively engaging customers and boosting sales.
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Jasmine was absolutely amazing! Extremely helpful, professional, and informative. Answered all of my questions quickly and was very friendly. If she shows what Ava customer service is, that in on itself is a reason to get this app!
Great app, very easy to use and to set up. The best thing is the customer support, which is spectacular! Quick, friendly and very efficient. I cannot recommend it enough!
Thank you for taking your time to review our app. And your words make our day!
We will improve the app every month. Notification update will be sent to you via emails or in-app. I hope this will be a helpful tool for your shop to gain more customers.
If you need further support, feel free to contact us at support@avada.io
All the best,
Rainy
I was creating my Shopify store and Abby was really informative and stayed with me until all of my questions were answered.
The App is very usefull to get back lost costumer or even to win new ones. I Recommend this app
Also if you need support I hope you will get Lydia, such a nice and helpful lady!
Great app and great support. Quick answers and quick help from basic to advanced topics. Thanks Daisy!
Hi, this is my first day using Avada. But the customer service has been great so far. Agent Jasmine helped me and walked me through a portion of the onboarding process I had questions about. She was very helpful and nice and assisted me very quickly. I appreciated that! I give 5 stars for customer service so far. Thank you!
support was fast and amazing (thanks emiliy)
the app is super responsive and you can edit every thing! from workflows to copywriting.
4 stars becuase of sms plan is really expansive
A pesar de que Liz es maravillosa, el cartel de bienvenida no se ajusta a los moviles algo imprescindible y despues no se porque quieren acceder todo el tiempo a tu tienda en shopify y que le des acceso a todas las aplicaciones, algo inexplicable, voy a desconectar todas estas apps que de verdad son raras. Ademas es constante no puedo ayudarte si no me das el codigo de colaborador de tu tienda.
Great app and team, fast reply!
*When I told them I wanna send email with my own address, there's a little issue. In a minute, they tell me they are going to update the sender in this month, it's more than I expected, very good! Recommended!!!
Thank you so much for your review. We are excited to keep updating new features for the app and hope you will love it.
Please feel free to contact us anytime you need our support!
Best regards,
Rainy
Juliana was great help thank you. Would reccomend customer service was very quick to respond to verify