Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS marketing features, including automation and forms integration. They value its customizable templates and detailed analytics for data-driven decisions. The app's segmentation and targeting capabilities are praised for enabling personalized campaigns. Merchants also commend the responsive 24/7 support team. The free plan is seen as a cost-effective option for new businesses.

November 27, 2023

Hi, this is my first day using Avada. But the customer service has been great so far. Agent Jasmine helped me and walked me through a portion of the onboarding process I had questions about. She was very helpful and nice and assisted me very quickly. I appreciated that! I give 5 stars for customer service so far. Thank you!

Wi-Fi & A Dream Motivation Merch ™
United States
About 24 hours using the app
February 25, 2024

Super App funktioniert einwandfrei und der Support (Hana) sehr hilfreich und Kompetent!

Hypeworld
Germany
About 16 hours using the app
November 19, 2023

audrey Quickly helped me solve the pop-up exception, thank you

CAROMA
Hong Kong SAR
9 months using the app
November 12, 2023

Avada is very thorough and their customer service team is excellent. When I have an issue, Emily resolves it quickly and responds with detailed responses to my questions and screenshots.

Hakka Brothers Corp
United States
5 months using the app
March 11, 2024

i can

Brilliantcycles
China
1 day using the app
October 23, 2023

Lydia was excellent today. Helped me set up my customer welcome email with coupon. Very clear and patient with me. Thank you!

Ceejaies
United Kingdom
7 months using the app
Edited December 8, 2023

Customer support response was incredibly fast and also, they provided me with a very effective and fast solution, thanks Prakash! I use the app to create Pop-ups and email campaigns

Rev Works
Mexico
3 months using the app
December 16, 2023

Very good attention from "Hana" and super fast solutions, very good app

Lockedbrand
Chile
4 days using the app
November 11, 2023

very nice and courteous support, was able to solve my problem quickly - thank you very much!

mon-chouchou.ch
Switzerland
2 months using the app
November 23, 2023

I would highly recommand this App as it is easy to set up and straight forward. It automatically identifies options you might miss out in order to help improve your shop as much as possible. In case of difficulties or problems or simply questions, the outstanding support (in my case Hana) did an absolute great job! Thank you for the great service!

SNUSBOX
Austria
About 17 hours using the app