Reviews (1,923)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its automation and template features that simplify email campaigns, highlighting its user-friendly interface that eases setup and management. They appreciate the comprehensive free plan and robust tools like pop-ups and templates that boost engagement and sales. The customer support team is noted for its responsiveness, particularly helpful for beginners. Merchants value the quick, positive results it delivers.

February 13, 2024

Finally a great prodyuct with great service. Esther has been a great help with me in every step of the way solving even the simplest of queries. Most importantly, I would always get instant support. Kudos to the team and I highly recommend Avada for all things shopify.

Design Factory
India
About 2 months using the app
March 22, 2024

Very good app. I want to thank Audrey from Avada Email marketing & SMS for explaining how to work with this application and helping me with the settings. really appreciate the help. Thank you so much

EdelFaiZ
United Kingdom
About 2 months using the app
December 3, 2023

Love the app and their customer support. They were available within 5 minutes and helped me with all my questions.

TheContenti
Netherlands
9 months using the app
February 20, 2024

The app is pretty straight forward and is pretty user friendly if you don't have a lot of experience with marketing and website pop ups. If you do run into an issue a quick chat with the support team will help fix that in no time!

Shout out to Hana who helped sort an issue in super speed and was really friendly!

Little Fluffy Cloud
United Kingdom
12 days using the app
December 16, 2023

Great app and Liz was very helpful while we were getting everything set up. Download this app. You will not regret it.

livijean
United States
4 months using the app
March 10, 2024

Wow, really fast chat support, on a SUNDAY! Also, the rep noticed that I may be using a package that wasn't the best for me and made a recommendation that is saving us money monthly. Great support, highly recommend!

Glow Until Dawn
United States
3 months using the app
November 25, 2023

While setting up the forms and flows Hana helped a lot to me the customer service is great overall and the app is easy to navigate around and set up

Glitzy Glam
Türkiye
9 months using the app
April 25, 2024

They are amazing team, extremely helpful and the whole app is so good even using the free version. I love it.

Inspiressences
United States
2 months using the app
Edited June 10, 2024

Great Customer Support.
Fast and responsive so far, especially Hana and Rosie, who helped me get started and fixe some bugs I had

zvukoizolacia
Bulgaria
2 months using the app
May 23, 2024

Really good app and great customer support (thanks Hana for your help!)

Joyeuse
France
10 days using the app