Reviews (1,884)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its comprehensive features and exceptional customer support. It offers a user-friendly interface, powerful automation tools, and customizable email templates that enhance marketing efforts. The free plan is appreciated for its accessibility to businesses of all sizes. Key features like templates, sales pop-ups, and forms integration effectively engage customers. The support team, including members such as Hana, Lydia, and Esther, is praised for their quick, knowledgeable, and friendly assistance, available 24/7.
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While setting up the forms and flows Hana helped a lot to me the customer service is great overall and the app is easy to navigate around and set up
Real - life people support, quick and solved in few minutes, thanks Esther
Hana was extremely helpful in resolving an issue I was having and also checking that my settings were right. She was very prompt and continued to keep me up to date with the progress so I never felt under the dark.
It's not often that you get immediate help and also from a real person! Thank you Hana
Yep, I love this app!! As a small business, I needed something that was easy to use and affordable - I found it right here! The one small issue I did have was resolved quickly by Liz on the support chat. Was a human error on my part and she had it solved right away. This is my second app with Avada and I'm so impressed with them! As my email list hopefully grows, I will stay right here with them because of the great service I have had from the beginning! Thanks again, Liz! You're the best!
I've been using it for a few days and it has been great till now. I had a problem with the pop up after updating the theme and Esther from customer support helped me and solved in no time and was very friendly. Highly Recommend.
The user experience is very good. There was a problem with my pop-up window. Lydia immediately solved it for me, and I could get a timely reply to all my questions.
Avada Email Marketing & SMS is a user-friendly app with a great set of features for effective marketing. Emily from customer support deserves a shoutout for her quick and helpful assistance. Solid choice for marketers!
I looked for several email marketing apps, and I chose this one for tracking. It has very powerful functions. Thanks to Audrey’s help, I solved many of my problems that I didn’t understand when using them. Thank you very much Audrey!
Subject: Avada for Email Marketing – Impressive App, Exceptional Team!
I'd like to express my enthusiasm once again for Avada for Email Marketing, and this time, I want to highlight the truly impressive dedication of the staff.
Avada not only exceeded my expectations as an Email Marketing app but also set a benchmark when it comes to customer support. When I encountered technical challenges, the response from the support team was not only swift but also exceptionally professional and supportive.
The Avada team demonstrated not only technical expertise but also remarkable friendliness and willingness to help. The communication was not only concise but also focused on genuinely assisting me as a user and ensuring that my concerns were fully addressed.
This personal touch in customer service is rare these days and sets Avada apart from other apps for me. It's reassuring to know that behind the technology are real people who care about the satisfaction of their users.
Overall, I can highly recommend not only the app but especially the staff at Avada for their outstanding support. Their dedication and expertise have truly made my experience with the app unforgettable. Kudos to the entire team!
In free tier only Avada is providing 400 emails/day which is really good to go options for startups with less than 500 contacts like me. I recommend Avada email marketing app and customer support is on top particularly 'Audrey' who supported me for all my needs in email marketing automations. Thanks.