Reviews (1,923)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its automation and template features that simplify email campaigns, highlighting its user-friendly interface that eases setup and management. They appreciate the comprehensive free plan and robust tools like pop-ups and templates that boost engagement and sales. The customer support team is noted for its responsiveness, particularly helpful for beginners. Merchants value the quick, positive results it delivers.

February 4, 2024

the answers came quick, CS was friendly and helpful, got the solution

Naiya Lingerie
Estonia
11 months using the app
January 16, 2024

The user experience is very good. There was a problem with my pop-up window. Lydia immediately solved it for me, and I could get a timely reply to all my questions.

Kikifriend
China
7 months using the app
February 17, 2024

I had an outstanding experience with Avada's customer support team, particularly with Prakash and Emily. They were incredibly helpful, knowledgeable, and responsive, providing me with quick solutions to the setup issues I encountered with my e-commerce website. Their professionalism and dedication truly had a positive impact. I highly recommend their support services.

Sonder Fusion
Czechia
5 months using the app
April 17, 2024

Thanks Tiana for the quick and kind solution support :)

sertexhome
Türkiye
6 months using the app
Edited January 27, 2024

THIS APP IS VERY GOOD AND I REFERED ALL SHOPIFY STORES TO USE THIS APP AND ANOTHER IMPORTANT THING THIS APP SUPPORT TEAM IS VERY RESPONSIBLE I TALK HIS TEAM MEMBER Lydia AND I VERY WELL EXJPERIENCE

Sili Bath
Pakistan
9 months using the app
January 19, 2024

I looked for several email marketing apps, and I chose this one for tracking. It has very powerful functions. Thanks to Audrey’s help, I solved many of my problems that I didn’t understand when using them. Thank you very much Audrey!

Esdomera
United States
About 1 month using the app
June 6, 2024

Tiana helps me a lot

RabeaDirect
Hong Kong SAR
7 days using the app
April 18, 2024

Fast and responsive support from Hana, got some minor issues sorted in no time

ArtOfficials
United Kingdom
6 months using the app
January 14, 2024

Audrey was extremely helpful and patient with me! She helped me with all of my concerns and made sure I knew how to do it step-by-step!

totinnovations
United States
4 months using the app
November 28, 2023

Great customer support via chat box. Anthea was really helpful and fixed the integration issue quickly! Overall, the app works great and has a lot of pre-built automations which are great for new businesses. Highly recommend.

Kagome
United States
17 days using the app