Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS marketing features, including automation and forms integration. They value its customizable templates and detailed analytics for data-driven decisions. The app's segmentation and targeting capabilities are praised for enabling personalized campaigns. Merchants also commend the responsive 24/7 support team. The free plan is seen as a cost-effective option for new businesses.

November 20, 2023

Great to know more about this, Thank you for your support, Esther.

Bo's Coffee
Philippines
14 days using the app
Edited November 1, 2023

I never had a better support experience like this. Hana is beyond amazing. She did everything for me. I am beyond satisfied. 10 stars and 5 is not enough.
Thank you sooooo much. You are the best :) We just finished and I am so happy with what she did for me. You can't see this every day. She is one of a kind.
Today is November 1 I chat with Emily and this is another customer support beyond amazing. Love this app. Thank you

Milena Los Angeles
United States
30 days using the app
October 16, 2023

⭐⭐⭐⭐⭐
I recently had the pleasure of using Avada's Email Marketing & SMS service, and I must say, it was nothing short of exceptional. The platform is intuitive, feature-rich, and offers great flexibility for businesses looking to strengthen their email and SMS marketing campaigns.
A special shout-out goes to Hana from the support team. I encountered a challenging issue, and she was prompt, patient, and highly knowledgeable. Her dedication to resolving my problem truly stood out, and it’s clear she takes great pride in ensuring customer satisfaction. It’s not just about having a great product – having an outstanding support team makes all the difference. Thanks to Hana, my experience with Avada has been seamless and pleasant.
Highly recommend Avada Email Marketing & SMS to anyone looking for a comprehensive solution paired with excellent customer service.
Cheers to the Avada team and a big thank you to Hana for her impeccable support!

Memelix
Italy
20 days using the app
February 19, 2024

Llevaba tiempo intentando solucionar un problema y no podía resolverlo. Por suerte, Esther me ha ayudado y en cuestión de 5 minutos ya estaba todo correcto

CROSSZION
Spain
4 days using the app
October 23, 2023

Was facing issue with integration of Avada Email Marketing app with Review App.

Thanks for timely & quick support from Lydia from Avada.

QYMEX
Support Team

QYMEX
India
3 months using the app
October 31, 2023

The app works well, but I hope they will update the editing process and the design. It feels a little bit outdated. However the customer service is perfect. Esther helped to solve my problem in just a few seconds.

zoe & co
Hungary
28 days using the app
October 2, 2023

Prakash has helped me a lot when I had some errors showing up, the customer service is 100% and the app is amazing to use, it helped me get leads already and hopefully new sales soon!

Sparkle Studio
United States
4 months using the app
February 9, 2024

very supportive

Kute Jewelry
United States
4 days using the app
November 17, 2023

Super easy to use and configurate. Very good support. If you have problems you can look for Prakash ;)

BigStore.bg
Bulgaria
15 days using the app
December 5, 2023

Great app and support team. Thanks!

Nature Skin Shop
United States
About 2 months using the app