Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly automation workflows and advanced segmentation options, ideal for personalized campaigns. Its customizable templates for emails and pop-ups, along with workflows for welcoming new customers and addressing abandoned carts, are highly valued. The 24/7 customer support is praised for its promptness and expertise, with staff members often singled out for their exceptional help. The app's generous free plan is also a plus, making it suitable for new or budget-conscious businesses. It's recommended for its robust features, excellent support, and commitment to merchant satisfaction.

December 9, 2023

Lýdia muito atenciosa

DUEROS Brazil
Brazil
5 months using the app
November 24, 2023

I am writing to express my gratitude for the excellent service I received from your staff, Abby. She was very attentive and helpful when I contacted her for some advice on choosing the best plan for my needs.

Abby patiently guided me through the different options and explained the benefits and drawbacks of each one. She also analyzed my usage patterns and preferences and recommended the most suitable plan for me. She was very knowledgeable and professional, and I felt that she genuinely cared about my satisfaction.

I am very happy with the plan I chose, thanks to Abby’s guidance. I appreciate her dedication and enthusiasm, and I hope you will recognize her outstanding performance. She is a valuable asset to your company and a great example of customer service excellence.

Delish Wellness | 達摩本草® | PowerHero® | 御熹堂®香港授權經銷商
Hong Kong SAR
About 16 hours using the app
November 24, 2023

Emily Thank you For Your Service

fun,fast,better for you and recommend

FullOffStuff
Slovenia
20 days using the app
October 11, 2023

I am really happy to use the app. Its very useful. We are building our business with avada thanks for always being helpful

Juste
Türkiye
9 months using the app
November 26, 2023

trash app. They don't send out emails and thus ruin your campaigns. Even after waiting days, no solution. Horrible!

GYM2GO
Germany
26 days using the app
October 23, 2023

Was facing issue with integration of Avada Email Marketing app with Review App.

Thanks for timely & quick support from Lydia from Avada.

QYMEX
Support Team

QYMEX
India
3 months using the app
December 3, 2023

Love the app and their customer support. They were available within 5 minutes and helped me with all my questions.

TheContenti
Netherlands
About 13 hours using the app
October 31, 2023

The app works well, but I hope they will update the editing process and the design. It feels a little bit outdated. However the customer service is perfect. Esther helped to solve my problem in just a few seconds.

zoe & co
Hungary
28 days using the app
July 25, 2023

This is my second store, and I did not hesitate a second in using Avada for my email marketing needs.
The support is fantastic:
- Chat option
-Always available
-No long wait time
-Get a transcript of the conversation sent automatically, so I can refer to it for later use
- Support team is very professional, knowledgeable and efficient (*they just solve, or fix my issues right there and then, and it's always been very quick!)
*Today I dealt with Esther & she was "The Bomb"!

The reasons why I like Avada:
- Clean & sophisticated look
- The free plan has wayyyyyyy more than what new businesses need ( number of contacts, emails, types of forms to collect emails...
- I can do it all on my phone
- The email templates come with template text, so I just have to tweak it and enable!

I like it simple, clean, and easy to implement.

If you want to start a newsletter, set up freebies, send out coupons... you should definitely check them out!

Stay-at-Homeschool Moms Co-op
United States
About 1 month using the app
January 11, 2024

the store ıs very good

Katrina
Netherlands
About 13 hours using the app