Reviews (1,923)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its automation and template features that simplify email campaigns, highlighting its user-friendly interface that eases setup and management. They appreciate the comprehensive free plan and robust tools like pop-ups and templates that boost engagement and sales. The customer support team is noted for its responsiveness, particularly helpful for beginners. Merchants value the quick, positive results it delivers.

February 25, 2024

Absolutely amazed by the stellar customer support from Audrey and Toby! Their responses were not only incredibly fast but also exceptionally helpful, guiding me through every step with ease. It's rare to encounter a team that's both this efficient and genuinely caring. Highly recommend their service to anyone looking for top-notch support! ❤️ #SpeedySupport #HelpfulHeroes

ANTEPLİM
Germany
2 months using the app
Edited April 20, 2024

I am very impressed with Hana from suport team . How she got involved in helping me with a not easy topic is amazing. I am very grateful to her because I was not so lucky before. Thank you and may everyone be as helpful as you are

Noisy Guard
United States
About 1 month using the app
May 23, 2024

Really good app and great customer support (thanks Hana for your help!)

Joyeuse
France
10 days using the app
April 12, 2024

Using Avada Email Marketing & SMS has been a game-changer for me! Their Pop-up feature is seamless and has helped me connect with customers effortlessly. Special thanks to Tiana for the outstanding support. Highly recommend!

Puretive Botanics
India
22 days using the app
January 31, 2024

Great so far. Responsive & helpful, even to someone who's learning on the job.

Big Fork Brands
United States
9 months using the app
December 5, 2023

I had an outstanding experience with Hana's support! From the moment I reached out for assistance, Hana was incredibly helpful, and responsive, and went above and beyond to address my concerns. Not only did Hana provide a quick resolution to my issue, but they also demonstrated a deep understanding of the subject matter and were able to communicate complex information clearly and concisely.

What truly stood out was Hana's dedication to ensuring my satisfaction. The level of professionalism and expertise displayed by Hana is truly commendable. I appreciate the excellent customer service and the effort put into making sure I had a positive experience.

If you're looking for top-notch support, I highly recommend reaching out to Hana. Your support request will be in capable hands, and you can trust that Hana will provide a solution with efficiency and expertise.

Thank you, Hana, for your outstanding support!

Dizzymart
United States
About 1 month using the app
December 26, 2023

Subject: Avada for Email Marketing – Impressive App, Exceptional Team!

I'd like to express my enthusiasm once again for Avada for Email Marketing, and this time, I want to highlight the truly impressive dedication of the staff.

Avada not only exceeded my expectations as an Email Marketing app but also set a benchmark when it comes to customer support. When I encountered technical challenges, the response from the support team was not only swift but also exceptionally professional and supportive.

The Avada team demonstrated not only technical expertise but also remarkable friendliness and willingness to help. The communication was not only concise but also focused on genuinely assisting me as a user and ensuring that my concerns were fully addressed.

This personal touch in customer service is rare these days and sets Avada apart from other apps for me. It's reassuring to know that behind the technology are real people who care about the satisfaction of their users.

Overall, I can highly recommend not only the app but especially the staff at Avada for their outstanding support. Their dedication and expertise have truly made my experience with the app unforgettable. Kudos to the entire team!

ZAR Studios
Germany
23 days using the app
March 30, 2024

Discovering the app and the ecommerce world. The app even in the free version allows me to do my work done so far. Esther from the support took her time to answers to all my questions with speed with exemple. I really appreciate the app so far.

Team DZ store
France
About 1 month using the app
January 16, 2024

The user experience is very good. There was a problem with my pop-up window. Lydia immediately solved it for me, and I could get a timely reply to all my questions.

Kikifriend
China
7 months using the app
June 17, 2024

Hana was a great help!

JCP Collection
Portugal
12 days using the app