Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS marketing features, including automation and forms integration. They value its customizable templates and detailed analytics for data-driven decisions. The app's segmentation and targeting capabilities are praised for enabling personalized campaigns. Merchants also commend the responsive 24/7 support team. The free plan is seen as a cost-effective option for new businesses.

May 18, 2023

Thanks to Hana now i have a really nice coupon for my customers and she added the trust badges so now my customers can trust my site thanks Hana you're the best without your help i would not have gotten through this alone so thank you.

Desirables
United States
4 months using the app
April 19, 2023

From start to finish Esther went above and beyond by providing me with the right information and walking me through the set-up of Avada on Shopify to successfully adding the correct pop-up coupon to even helping me figure out something on my shopify store.

Thank you.

Viral Ventures
Ireland
2 months using the app
May 14, 2023

I recently started using the Avada Email for my online store, and I must say, I am extremely impressed with the level of customer service provided by their team. In particular, Abby has been an incredible support throughout the entire process.

Abby's communication skills are truly outstanding. She efficiently responds to any query or concern with clarity and a helpful attitude, making it a breeze to get the support that I need. In an era where customer service can be lacking, Abby's dedication and professionalism are truly refreshing.

The Avida Email Shopify App itself is a game-changer for my e-commerce store. Their templates and the user-friendly interface and email automation features have saved me valuable time, allowing me to focus on other essential aspects of my business.

If you are looking for an efficient and powerful email marketing tool for your Shopify store, look no further than Avada Email.

KoalaTribe
Singapore
About 1 month using the app
September 3, 2023

Very helpful and supportive customer supper, hana helped me with my issues and went above and beyond and offered extra help.

My Store
Singapore
6 months using the app
September 8, 2023

Excellent App. It works perfectly and doesn't affect the website speed or performance. Liz who was the customer service agent helped me navigate my way around the app and is always available. She really made it easy. Thank you

JC Club
United Kingdom
12 days using the app
November 25, 2023

Hana resolved all my issues and answered my questions properly and fast.

Textil Online
Romania
2 days using the app
September 4, 2023

Liz is an absolute rockstar when it comes to helping with coding issues on my online store, specifically related to securing the checkout process with badges. I had been struggling with this problem for a while, and Liz not only swiftly identified the issue but also provided an efficient solution.

Hair Contourer
Australia
27 days using the app
August 24, 2023

Very good and quick help from Lydia. She helped me testing my Email Marketing Workflows and solved an issue for me.

schnullibag
Germany
6 months using the app
August 25, 2023

Great app so far! Smooth email marketing experience, very customizable, and customer service is great! I had one issue and Hana helped me resolve it in literally under 2 minutes. Definitely recommend.

spacesavingbed
United States
13 days using the app
July 19, 2023

Its a little difficult to get the hang of since the workflows have a lot of terminology that can be confusing, but the support was very helpful. I worked with Esther in the chat and she was able to fix some issues I had and help with with work arounds. All in all I think there are some improvements that can be made, but the value is there and the price is right so I like this app so far!

Hanafy Pigments US
United States
7 months using the app