Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly automation workflows and advanced segmentation options, ideal for personalized campaigns. Its customizable templates for emails and pop-ups, along with workflows for welcoming new customers and addressing abandoned carts, are highly valued. The 24/7 customer support is praised for its promptness and expertise, with staff members often singled out for their exceptional help. The app's generous free plan is also a plus, making it suitable for new or budget-conscious businesses. It's recommended for its robust features, excellent support, and commitment to merchant satisfaction.

Edited July 27, 2023

Amazing service!!! The team worked round the clock to get my site running perfectly, they have exceeded my expectations and have been one of the best app developers I have dealt with to date. Highly recommend

TONED
South Africa
24 days using the app
Avada replied July 26, 2023

Hi,

Thank you so much for taking time to leave us a feedback. First and foremost, I want to extend our sincerest apologies for any inconvenience caused by the delay in the investigation process. We have done our best to enhance the workflow and accelerate the process in order to address your issue and have reached the solution.

Furthermore, our development team has identified several potential factors affecting your store's speed at the moment. We believe that with our expertise, we can be able to help you boost your site speed to the next level

We have sent an email to follow up. Please check your emailbox for further updates.

Best regards,
Daisy

November 8, 2023

Avada is an incredible tool. Many thanks to Anthea and Will for their great service and for resolving my problem so quickly

Luz Home Design
United States
About 7 hours using the app
February 7, 2024

This app is beyond amazing! The staff goes above and beyond to make sure everything runs smoothly. I absolutely love it!

CozzyClaws
Italy
November 6, 2023

Hana é uma atendente muito prestativa. Foi excelente no meu atendimento

Sonaweb
Brazil
5 months using the app
September 16, 2023

Great app to say till now. Customer support team Ms Esther was very prompt in addressing concerns. Great customer support from Ms Esther. Recommend this app, easy to use. 5 star for customer support Ms Esther.

Chefio
Bahrain
14 days using the app
October 2, 2023

The applications are great, Emily at the help desk is incredible, just write her name in the chat application!

Secure Skin
Türkiye
About 2 months using the app
October 4, 2023

The support from Esther was excellent, haven't had a chance to use the app yet but so far the support has been pretty good.

Dog and Pet Stuff
Canada
16 days using the app
September 14, 2023

Great communication by Liz, was a great help. The set up was quick and easy and the app is great! Recommend!

AZORVA
France
About 1 month using the app
July 20, 2023

5 stars for the support department. The quality of app needs experience for reviews :D (And this is 100 characters require :))

eyewear HUT
Vietnam
4 months using the app
September 17, 2023

Very good attention from Liz, friendly, pleasant and professional.

BLK COMMERCE
Spain
3 months using the app