Reviews (1,901)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its comprehensive email marketing and SMS tools, noting its user-friendly interface with a variety of templates and advanced automation features like pop-ups and customizable workflows for welcoming new customers and recovering abandoned carts. The free plan is particularly appreciated by small businesses and startups. The app's integration and functionality are described as seamless and reliable. Customer support, with staff members like Hana, Lydia, and Esther, is highlighted for their responsiveness and helpfulness, available 24/7 to ensure smooth setup and prompt issue resolution. Merchants credit the app with effectively engaging customers and boosting sales.
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Very good app. Great assistance from Emily. She was very helpful, to solve all my problems!
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How nice Liz was, she was really informative and stayed with me until all of my questions were answered.
I have had awesome support from Prakash who has given me excellent advice and great problem-solving issue. This app has extensive functionality and it will probably fulfill all my existing and upcoming needs.
Recommended!
My pop-up wasnt showing. Started chatting with Daisy and it was fixed in 5minutes! Awesome help. Do recommend
Emily really helped me today. Everything I needed she helped with. Really good customer service! Thank you Emily!
It makes our day to hear that we were able to provide you 5-star service. We’ll make sure the entire team at AVADA receives your feedback – they’ll be thrilled to hear your kind words.
Wish you many advantages in your business!
AVADA Support Team
great support and fantastic customer service team. I liked it a lot. They are very responsive and simple app
I have been using this app for more than a year and I am absolutely happy with all the services. The support is absolutely fantastic and responds in a timely manner. I had Liz for my recent request and she was able to guide me quickly on what was the issue and also what I have to do to solve it.
Great service with enough features included in the free plan option which makes a great start. Super responsive support. Prakash gave me essential info to know how to best use their too.
I switched from another popular email marketing app because the other app had greatly reduced my mobile Google PageSpeed Insight score, which is not a good thing. I've been super thrilled with this app and the support I received. Moreover, I achieved my goal regarding the mobile PageSpeed score; it was not impacted by this app at all, which is great. There were initially some compatibility issues between this app and one of the other apps as well as my theme but they fixed it and everything is working great now. My issue was resolved in less than 24hrs; my initial request was at the end of their support hours and they asked me if it was ok for them to get on it the next day and I said, "no prob" and they were on it before I even checked the next day. Lots of features and a very reasonable pricing structure.
This app is cheeper than other Email/SMS marketing Apps. Although there are lots of problem and bugs on it, the customer service are relly nice.