Overall rating
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly and efficient, offering customizable features such as templates, workflows, and advanced segmentation. It's praised for its automation of email sequences and SMS reminders. The support team is highly commended for their prompt and professional assistance. Merchants appreciate the mobile-friendly design, generous free plan, and affordable paid plans. The app's analytics, reporting features, and 24/7 customer service are also highly valued.

August 8, 2023

I'm pretty happy about this app, they charge less than any other email and SMS marketing apps but they have all the features you need. Sometimes there are small bugs but they are very responsive, the support is 24/7 online chat which is AWESOME. Esther solved a problem for me that other support wasn't able to solve. Highly recommend

Radlmann Family Ranch & Highlands Spring Farm
United States
3 months using the app
October 19, 2023

Abby, was very quick at resolving my issues. she actually logged in and guided me step by step, thank you. It will take a bit of time, but on first look, the app is really good at Email and SMS marketing. I will update my review in a few weeks time when ive really used it end to end.

United Kingdom
About 17 hours using the app
September 8, 2023

Excellent App. It works perfectly and doesn't affect the website speed or performance. Liz who was the customer service agent helped me navigate my way around the app and is always available. She really made it easy. Thank you

JC Club
United Kingdom
13 days using the app
October 10, 2023

Spoke to Liz and she was so helpful and lovely. Best customer support for an App ever!

My Mate Dug
About 2 years using the app
November 20, 2023

The app is complex and offers a lot of features. They offer good SMS rates and regarding support, Emily is always there to help. She is very professional and you can count on her with everything from setup to general questions

2 days using the app
September 5, 2023

WOW this support is the worst I even seen, they have a problem with their system but there is no developer that can fix it, I'm waiting over a week and nothing, the app work well but if there is a problem no one is going to take care of it, it's not the first time they has an issue and i waited so many time and got 0 support

United States
6 months using the app
November 8, 2023

Avada Email Marketing & SMS is a user-friendly app with a great set of features for effective marketing. Emily from customer support deserves a shoutout for her quick and helpful assistance. Solid choice for marketers!

My Store
4 days using the app
October 5, 2023

Hana was a pleasure to work with. She was very quick to respond and took care of all the edits I needed. She made my experience very worthwhile! Thank you Hana!!!

Kristina Keurjikian
United States
25 days using the app
September 4, 2023

Liz is an absolute rockstar when it comes to helping with coding issues on my online store, specifically related to securing the checkout process with badges. I had been struggling with this problem for a while, and Liz not only swiftly identified the issue but also provided an efficient solution.

Hair Contourer
27 days using the app
November 23, 2023

I would highly recommand this App as it is easy to set up and straight forward. It automatically identifies options you might miss out in order to help improve your shop as much as possible. In case of difficulties or problems or simply questions, the outstanding support (in my case Hana) did an absolute great job! Thank you for the great service!

About 17 hours using the app