Reviews (861)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to notify customers when out-of-stock items are available again, effectively recapturing sales and providing insights into customer demand. It is easy to install and integrates seamlessly with Shopify themes, offering customizable notification options like email, SMS, and push notifications. The interface is user-friendly, and merchants can easily export data for reporting. The app is reliable and the support team is noted for their quick, effective assistance, often resolving issues within 24 hours and helping with customization and troubleshooting. Merchants report positive experiences with both the app's features and customer support, enhancing customer engagement and boosting sales.

August 2, 2018

A must have, one of the better apps out there that actually work ! seamless and easy integration, great for small business to know what exactly needs restocking

Godsofmankind
United States
Over 1 year using the app
Edited April 13, 2023

Great App. Generates a good amount of what would have been missed revenue had we not had the app. Highly recommend.

***Updated. Unfortunately, I had to lower the score. Restock notifications are no longer sending instantly or near instantly. They are taking at least 30 mins. to hours. This is bothersome because it causes us to think something is wrong and we spend an unnecessary amount of time trying to trouble shoot.

They also have a "chat" service but no one is ever available, so it turns into just an "email us" feature.

***Update again. Restocks not sending, we have to contact support every time we have an inventory update. We will not be renewing our membership.

Jekyllhyde Apparel
United States
About 1 year using the app
May 29, 2018

Indispensable !

Forgotten Tribes
https://www.forgottentribes.fr/

Forgottentribes
France
Over 1 year using the app
May 20, 2016

We've been using this app for couple of months now and loving it. Though we always keep our inventory well and almost never run out of stock but when we do, this app really helps. Very simple but does the job done!

Vlyvly Co
United States
Over 1 year using the app
November 9, 2015

Exactly what I was looking for! My theme required some customization, support fixed it exactly how I wanted very quickly! Highly recommend this app. Amazing support!

Tokersupply
United States
Over 1 year using the app
October 20, 2022

The app has helped us to take customer service to a new level. We liked how easy the setup has been and how friendly & superior the customer service has been.
Baaqi from the team has been extremely helpful and we are grateful.
Good job!

Be Home
United States
15 days using the app
Back in Stock replied November 2, 2022

Thank you for taking the time to leave an awesome review!!

July 11, 2017

Nice sleek look, and serves a great purose. The customer service is impeccable. I recommend.

Marco Natalia
United States
Over 1 year using the app
May 1, 2017

This is a great app for any ecommerce vendor that deals with physical inventory. Our store is TogTees (www.togtees.com) - T-shirts for the modern photographer.

The main way that we use Back In Stock is the following: When we're out of stock on a particular size or color, before this app we had no way of knowing if visitors to our site wanted that or not. Now with this app, we can keep track of which sizes, colors, designs, etc are in high demand, so we can make sure to keep up with what we're short on. It's really become a big part of how we plan inventory stocking and production.

One thing I would ask for is that in the notification emails (to us), telling us that new notifications have been created, if the new notifications could be displayed separately from older ones, so we don't have to log into the app every time to find out which the new ones are. When you're launching new designs a lot, this becomes really cumbersome, and this simple fix would make a big difference.

Other than that, great app and very highly recommended! (See it in action at www.togtees.com on any product page).

Togtees
United States
Over 1 year using the app
October 24, 2016

Outstanding app, Outstanding reliability & Outstanding Customer support.
Cant really say much as it works as desired on every single prospectives.

Blackblitzairsoft
Canada
About 1 year using the app
April 6, 2016

These guys have been great - we've been using it since it was just starting out and it's worked consistently. Since then, they have added a ton of improvements and obvious integrations that make it even more seamless.

It's been a great way to provide customers with updates as well as capturing sales on restocks.

If you have any issues, their support have been fantastic.

Ben L.
www.sportique.com

Sportique 2
United States
About 1 year using the app