BestChat: Live Chat & Chatbot , 127 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and range of customization options, including themes, stickers, and custom emojis. They value its secure end-to-end encryption and responsive customer support. The mobile-friendly nature of the app allows for constant customer connection. Features such as an email reply function, chatbot, and file upload function are also appreciated. Merchants commend the app for its real-time tracking of customer browsing behavior and weekly data reports, which aid in performance analysis. The app is recognized for its reliability and effectiveness in enhancing customer engagement and boosting conversions.
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It’s a nice app without cost. It has chatbot function that helps me a lot. It can also integrate with Facebook Messenger, WhatsApp and Wechat ID. Really nice app!
Thanks for the positive feedback! 👍We're glad you're enjoying the app and finding the chatbot function helpful!
"I recently installed this chat app on my Shopify store and I'm extremely impressed with its features and functionality. The app has helped me provide quick and efficient support to my customers, which has led to increased customer satisfaction and sales. The interface is user-friendly and easy to navigate, making it a breeze to manage customer inquiries and orders. I highly recommend this app to any Shopify store owner looking to streamline their customer support and boost their sales. 5 stars!"
Happy to hear you had a great experience with BestChat! Thank you very much for your review.
Amazing live chat app！Really recommended, simply beautiful, the support is great. Lots of automated features and customized features, too. hope free all the time, thank you.
Thank you so much for your review, the very first one. Please feel free to contact if you have any questions. Have a great day!
The customer service is very polite, and the interface is quite user-friendly, making it very suitable for beginners to use! And it's currently still free too.
We're glad to hear that you were happy with our service. We take pride in what we do and appreciate your recognition.
Amazing support and functionality. It is an amazing app that can satisfy all your needs. Super rapid speed support!
Thank you so much for your review!
We are so glad that you enjoy all the services at Bestchat!
Fast App
Easy to use
Perfect
I like the App and I recommend for all business owners to use this App
Glad you're enjoying the app, shopiqat! Thanks for the recommendation! If you need any assistance, feel free to reach out.😊😊😊
The app was not only incredibly user-friendly, but it was also packed with amazing features that made my interaction with it smooth and enjoyable.
But what really stood out to me was the exceptional customer service provided by Kyrie, one of the representatives for the app. Kyrie was not only incredibly helpful and knowledgeable, but also had a great sense of humor that made our interactions all the more enjoyable. Went above and beyond to ensure that I had a positive experience and patiently answered all of my questions.
Overall, I would highly recommend this app to anyone.
Thank you for your positive feedback. It's a pleasure to serve customers like you, and we look forward to continuing our relationship.
TOP Support 1A !!! VERY GOOD SUPPORT. Thank You
Super i am happy
Schnelle Antworten, man muss nicht lange Warten.
Your feedback has made our day! We appreciate your business and will always strive to provide exceptional service to our customers.
This app is actually really really well made, especially to be completely free with no hidden charges. My only thing is that you can't translate the app text. You can choose from preset translations, but I want to be able to customize all text anywhere on the app. The other thing is that there is no real sync with Shopify data. You can't see what people have in their cart, you can't see order history, you can't do anything with the customer account or Shopify orders. All you can do is see what page they're on and what info they used to self-identify. If it wasn't for those 2 things, it would be the perfect app. But I'm going to uninstall it because I need the other features.
Thanks for sharing your thoughts! We're glad you appreciate the app's quality. We'll definitely consider your feedback about customizing text and syncing with Shopify data for future improvements. If you ever change your mind, we'd love to have you back!
I recently started using BestChat Live Chat Chatbot and I am blown away by its functionality. As a business owner, it's important for me to have a chatbot that can provide seamless 1-to-1 customer service, especially for my customers who speak Chinese. BestChat offers a fully Chinese-operated backend that allows me to connect with my customers in simplified or traditional Chinese, making it easy for me to expand my business into new markets.
One of the best things about BestChat is the real-time tracking of customer browsing behavior. It allows me to stay ahead of potential customer inquiries and have pre-set Q&A that can be easily customized. Plus, with the weekly data report, I can analyze my chatbot's performance and identify areas for improvement.
The BestChat chatbot is also available on both PC and mobile devices, allowing me to be connected with my customers at all times, even when I'm not at my desk. The customizable chat window lets me brand it to match my website's aesthetics and provide a fun, interactive experience for my customers. I also appreciate the festive chat icons available during holiday seasons to add a personal touch to my website.
Most importantly, I want to highlight the exceptional customer service provided by the BestChat team. When I encountered some issues with the plugin, the team was quick to respond and provided the necessary support to resolve the problem. Their friendly and helpful approach is greatly appreciated and speaks volumes about the company's dedication to their customers.
Overall, I highly recommend BestChat Live Chat Chatbot to any business owner looking for a reliable and effective chatbot solution to improve customer engagement and increase conversions.
Thank you so much for your kind words and thoughtful comment. We are thrilled to hear that you appreciated our efforts and that your experience with our service was a positive one. We will continue to work hard to meet and exceed your expectations.