BestChat: Live Chat & Chatbot

BestChat: Live Chat & Chatbot

Pricing
Free plan available
Highlights
Works with the latest themes
Rating
4.8 (140)
Developer
BestChat

Boost Your Business with Advanced AI Chatbot & Live Chat

BestChat is the leading AI-powered live chat and chatbot solution for Shopify. Our intelligent chatbot provides 24/7 customer support, boosting sales and satisfaction. Seamless Shopify integration and self-learning AI ensure a smooth customer experience with a customizable live chat interface. Enhance your eCommerce with BestChat, offering AI and GPT-powered chat, customer support, and inbox chat as the cutting-edge, smart live chat solution for Shopify.

BestChat is the leading AI-powered live chat and chatbot solution for Shopify. Our intelligent chatbot provides 24/7 customer support, boosting sales and satisfaction. Seamless Shopify integration and self-learning AI ensure a smooth customer experience with a customizable live chat interface. Enhance your eCommerce with BestChat, offering AI and GPT-powered chat, customer support, and inbox chat as the cutting-edge, smart live chat solution for Shopify. more
  • Intelligent AI chatbots learn products and orders, making chatbots smarter.
  • AI-driven insights enhance data analysis and support decision-making.
  • Smooth chatbot to agent takeover ensures seamless live chat support.
  • 24/7 AI assistance chatbots handle routine queries, freeing support agents.
  • Real-time Shopify integration boosts live chat and eCommerce efficiency.
Highlights
Works with the latest themes

Real-time messaging

Agent analytics, AI chatbots, Behavior tracking, File uploads, Live chat, Multi-language

Automated responses

Discounts, FAQs, Greetings, Product recommendations, Quick replies, Upsell

Customization

Agent avatar, Business hours, Chat buttons, Chat window, Color and font, Emojis and stickers, Welcome messages

Launched

January 5, 2022

Languages

English and Chinese (Simplified)

Works with

Checkout, OpenAI, ChatGPT, Bard, WhatsApp, Instagram

Pricing

Free

Free

  • 80 AI chats per month
  • AI Insights feature
  • AI help me write feature
  • 80 Products AI learning
  • 20 AI knowledge entries
  • 1 agent seat

Starter

$10 / month

  • 300 AI chats per month
  • AI Insights feature
  • AI help me write feature
  • 300 Products AI learning
  • 100 AI knowledge entries
  • 1 agent seat

Basic

$30 / month

  • 1,000 AI chats per month
  • AI Insights feature
  • AI help me write feature
  • 1,000 Products AI learning
  • 400 AI knowledge entries
  • 3 agent seat

Growth

$60 / month

  • 3,000 AI chats per month
  • AI Insights feature
  • AI help me write feature
  • 3,000 Products AI learning
  • Unlimited AI knowledge entries
  • 6 agent seat

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (140)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this live chat app for its 24/7 automated support and multilingual capabilities, which enhance global customer service. Its AI-driven features provide insights into product performance and customer behavior, crucial for refining sales strategies. The app is user-friendly, easy to install, and navigate, and offers customization options like themes, stickers, and emojis to boost engagement. It also integrates well with mobile devices, allowing seamless management of customer interactions. Merchants highlight the robust customer support for its quick and helpful responses. With end-to-end encryption for security and CRM integration for effective customer relationship management, the app has positively impacted sales and customer satisfaction. Despite its extensive features, the app is free, providing a competitive advantage to businesses of all sizes.

June 14, 2024

So far I'm finding the app very easy to use and the AI fairly refined in the process of learning and answering customers. As AI continues to evolve, businesses like mine will depend more and more on the help that it offers. As long as BestChat keeps up with the demands of the evolving business needs, they will have me as a loyal customer.

Kewlus
Australia
21 days using the app
BestChat replied July 17, 2024

Thank you very much for your feedback! Kewlus 😊 I am delighted to hear that you find BestChat easy to use and that our AI is effectively learning and responding to your customers' inquiries. It has been my pleasure to assist you with the installation of BestChat, and I am glad to see it positively impacting your business.
As AI technology continues to advance, we remain committed to meeting your business needs.

May 27, 2024

BestChat has a great robot that can help me answer product questions and order inquiries 24 hours a day, and it can provide multi-lingual service, which is incredible.
The convenient switching between robots and manual customer service allows me to combine humans and machines to provide customer service. I like it very much.
Very good ai insghts, able to help me analyze my products and orders, and gave me good sales suggestions
The ai help write function is very smart and is simply an excellent collaboration assistant.

PandaCD
Singapore
20 days using the app
BestChat replied July 17, 2024

Hello PandaCD
Thank you so much for your wonderful feedback! 😊 We're delighted to hear that you find BestChat's features, such as the 24-hour multilingual robot and the seamless switching between robots and manual customer service, to be so beneficial. It's great to know that our AI insights and collaboration tools are helping you analyze products and orders, and providing valuable sales suggestions. Your satisfaction is our top priority, and your kind words motivate us to keep improving. If you ever need any assistance, please don't hesitate to reach out. 🌟

June 10, 2024

I am thrilled to share my experience with BestChat. This software has brought me numerous benefits and has significantly enhanced my customer service capabilities. The AI functionality is outstanding, helping me to serve, understand, and respond to my customers efficiently. BestChat is truly an excellent tool that has made my work much easier and more effective.

Candyshop
United States
20 days using the app
BestChat replied July 17, 2024

Candyshop
Thank you so much for sharing your experience with BestChat! 😊 We're thrilled to hear that our software has brought you numerous benefits and significantly enhanced your customer service capabilities. It's wonderful to know that our AI functionality is helping you serve, understand, and respond to your customers efficiently. Your kind words motivate us to continue improving and providing the best possible service.

Support

BestChat can answer any questions you have about BestChat: Live Chat & Chatbot.

Developer

BestChat

9325 Yonge St, Richmond Hill, ON, L4B IJ8, CA

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