Reviews (1,720)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer engagement and repeat purchases through customizable loyalty programs. It features a user-friendly interface that simplifies rewards management and integrates seamlessly with apps like Judge.me. The free plan is particularly valued by new or small businesses. Support staff, including Jean, Cara, and Maxxie, are noted for their quick and effective service, aiding in an easy setup process. The app is favored for its comprehensive features, ease of use, and excellent customer support.
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very good app with really good features. The free version comes with allot of cool stuff were other similar apps charge a ridiculous fee upfront. As far as there customer service goes I was able to speak to Cady she responded fast was kind and answered the questions I had.
Thank you so so much!
We are so glad that our support team, especially Cady, has been able to support you promptly! Thank you so much for leaving us a wonderful review so that we can work tirelessly to improve our app even more ^^
May you have any further requests, please get in touch with us via our live chat or email us at help@bonloyalty.com. We are always ready to serve you!
Best regards,
Mia
BON Team
I had an amazing experience today. I signed up with BON Loyalty and Anna assisted me through some questions I had. Anna was very kind, knowledgeable, and responsive. Best customer service I've had in a while, so I definitely appreciate the 5 Star Customer Service. I look forward to seeing what BON can do for my small business! Thanks!
Thank you so much for your awesome review! Anna would be excited when reading this. Thanks for your trust in BON Loyalty! We would work harder to develop new features and improve our support team to assist you better in your business.
We are just one message away via live chat or email address help@bonloyalty.com. Your satisfaction is always our pride and joy!
Warmest regards,
Mia
BON team
AWESOME APP SO FAR,ANNA WAS VERY ATTENTITIVE TO MY INQUIRIES AN OFFERED PRIZED GIFTS AN MUCH NEEDED INSIGHTS.I HIGHLY RECOMMEND BON.
Sending hugs to you guys, CONCEPT TEES,
Thanks a million for such a positive review!😊 We are extremely happy you’ve enjoyed the support from Anna. Our team sincerely cares about each merchant and is ready to make every effort to find the best solution.
We are always happy to answer if you have any questions, just leave us a message or email us at help@bonloyalty.com.
Have fun exploring our app,
Mia
BON Team
The BON team was very supportive and patiently answered my questions! The app itself was useful and did what we needed. Highly recommend this app!
Taking the time to leave such a great review about our app and Support service, has really made our day 💕🙆! We always aim to delight our customers with our customer service and our attention to detail. It’s great to hear we delivered on our promise to WOW you with our Loyalty program.
If you have any further questions, please feel free to drop us a line via live chat or email to help@bonloyalty.com. We are always ready to support you!
Liam
BON Team.
LOVE THIS APP!!!! I instantly had a small issue with the icon size and chatted w/Carla and was helped also by the tech and it was fun just chatting w/Carla while waiting for the fix. I 100% refer this app/company to all businesses. They are awesome people, professional and they replied to my needs on there away time. Give them a chance if you don't want to deal with any BS from other rewards programs out there. They fixed the issue and I am very satisfied.
Hi Shop On In Admin,
Thank you so much for giving us a chance to support you! My colleague Carla and our team are so happy to have you with us. Don't hesitate to chat with us if you need any further support.
Have a nice day!
Mia
I originally had another app monitoring my rewards for my customers as I went with the "most reviews" and high star rating; however, I kept searching because I found that rewards program kinda limiting me to what I wanted to do for my customers and I ended up finding this one, and I am making the switch over! The customer support is TOP KNOTCH. I have been on with them the past 2 nights for a good couple hours getting them help me switch over and to be honest, they are doing all the work for me. Emile was my support person and she was great at keeping me updated and communicating with me. What needs to be done on their end, how long etc. She also was very clear on what I needed to do and how to go about doing it. I was very nervous to make the switch but extremely happy I did! If you are looking for a more personalized approach to being able to reward your customers and MORE OPTIONS, this app is definitely a must. I technically didn't have to be on for hours talking to support but I was enjoying learning more about it and really covering my basis. It's super user friendly and easy to follow and understand. Sometimes the smaller ones are the goodies ;) get on it earlier than later in my opinion. Cheers and we are all in this together shopifiers ;)
Sending hugs to you, Discovery Headbands team,
You only know how reviews are important, when customers tell you they made their decision to go with your app - with such thoughtful and detailed one! At this point, we are so incredibly grateful that you somehow are making your impact and probably opening doors for our future customers! 😊
Besides, it’s so pleasing to see how happy you are about the customer service you’ve experienced from Emile. She and our team always goes above and beyond to perform great and fast service. We always try to reach out to our customers, offering our help with integrations or any other requests, and we somehow find it so heart-warming that you were amazed by this. Thank you for letting us know that we do our job well!
Please feel free to reach us anytime via live chat or email support@secomapp.com as we always welcome you!
Yours sincerely,
Mia
BON Team
With any new APP it can be difficult to work out how to use it and how to make it work best for your site. I had a go and wasn't too happy so I contacted support and Sunny was so helpful. She accessed our store and made the APP look great and I am sure it will help grow our business. We have already had customers sign up and expect more now that it has been given a personal touch. Thank you so much for your help!
Good day to you NZ Liquor Online,
We can’t express how excited our team was when reading your wonderful feedback, especially Sunny! She said your review truly made her day:) It also encourages all of us to keep up with improving our app and services every day.
We are just one message away via live chat or email address help@bonloyalty.com. Your satisfaction is always our pride and joy!
Best regards,
Mia
BON Teams.
Excellent app only surpassed by the the support team, all the help you could ever need. I would highly recommend.
Thank you Bon.
Dear UK Media TV,
Thanks so much! At BON, our main goal is to ensure that every customer has an exceptional and memorable experience, and it's incredibly gratifying to know that we succeeded in providing that for you.
If you have further questions, please drop us a line via live chat or email help@bonloyalty.com. Thank you for choosing us, and we look forward to serving you again!
Liam
BON team
Daisy was amazing, great service, great app, highly recommend, I think this will help my store greatly
Dear Catamount Outdoor Gear
Daisy and our Support team are more than happy to assist you and Shopify your store.
If you need further support, feel free to "ping" us on the live chat or via our Support mailbox help@bonloyalty.com.
Best regards,
Liam
BON Team
I was looking for an app to use for our online store in order for our loyal customers to receive points and rewards as they shop. I tried multiple apps and finally came across BON Loyalty. I am drawn to apps with a user friendly platform and ones that make my job easier and more fun! This is one of them!
I'm in the process of setting it up still and plan on launching it soon, but I'm excited to get going! It looks great! The support has been excellent throughout, I can't fault that! No matter what time of day I seem to get a quick response and nothing is too much trouble!
I had an issue I was really worried about and ended up speaking with Anna, within a couple of minutes my problem was solved! It's not often these days you get such great support at your fingertips!
Thank you BON!!
Dear Kristy from No.14 Ampthill
Thank you for such kind and warm feedback. Anna and our whole team were very happy to read your sincere review. It is our great pleasure that you've visited our service and decided on our product. We appreciate your trust and time.
We are just one message away via live chat or email address help@bonloyalty.com, feel free to contact us whenever you need our assistance.
All the best,
Liam
BON team.