Reviews (1,752)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer engagement and repeat purchases through its loyalty, referral, and rewards programs. It offers customizable options, seamless integration with other apps, and a robust free plan. The customer support is praised for being responsive and helpful, making it a cost-effective choice for boosting customer loyalty and driving sales.
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Very Powerfull App, works great, support amazing, Thanks Anna for all help
Hi there,
Your 5-star review for Anna has put a big smile on our faces! 🌟 Thank you so much for taking the time to share your positive experience with us. Your support means everything to our team.
We're here for you anytime you need us, and we can't wait to serve you again soon.
Liam
BON team
POS Users BEWARE!!! I thought this app was great. They even have a feature to connect the Shopify POS to allow customers to earn points and claim rewards at the register. However this feature was released before it actually works. Thankfully we had 1 honest customer let us know that they claimed their rewards but their point balance never reduced. This reward was a $10 off coupon that they could have used several times due to the points not being removed. When speaking with support I was told that "Currently, the issue with Points are not automatically adjusted when customers redeem at your POS is till being worked on as future features." So in other words the feature never worked to begin with yet it was released and promoted and now the only way to know how much revenue we have lost is to go through thousands of transactions to see who used reward points multiple times without ever having their points removed. I had to manually remove the points in the back end for the customer that informed me of the issue. Needless to say we are turning the feature off and going on the hunt for a new rewards program. It is very disappointing to find out that you are losing only God knows how much revenue due to a plug in not being setup properly by the developer.
September 12, 2023
"BON's fundamental principle has always been to safeguard our users' interests diligently"
This is Cara, I hope to address a recent misunderstanding: rest assured that every action involving point redemptions through our POS system must accurately reflect the buyer's remaining points balance by deducting points from their accounts.
Regrettably, during your recent chat, there was a miscommunication and a support staff accidentally suggested otherwise. We take full responsibility for this oversight, and we really, sincerely, apologize for any confusion or frustration this may have caused.
Yesterday, we have sent you a detailed report on the incident rectification and our reimbursement. We understand that nothing can completely compensate for the feelings you may have experienced (we feel for it), but we really hope to demonstrate our genuine commitment to resolving this matter promptly and to your satisfaction.
Our primary objective is to ensure your comfort and trust in how we handle incidents, resolve issues, and, most importantly, safeguard your rights as a user. Let me hear your comment!
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September 07, 2023
Good day to you, Thesnackhut team,
Our team and Genie would like to express our gratitude for your amazing feedback. We are really happy that you put your trust in BON Loyalty! Our team will continue to work harder and provide better services to our merchants 🌸
If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com
Warmest regards,
Mia
BON Team
We've been using this app for a couple of weeks now. Customers love it! We find it so intuitive to use and on a couple of occasions when we've needed help, there was Emile! Wonderful customer support and excellent app. Highly recommended!
Dear Lyndoch Lavender Farm team,
Your valuable feedback really made our team and Emile's day 😊 Thank you so much for expressing the appreciation of our features and we couldn't be happier to hear that your customers are loving our app!
It's thoughtful clients like you are our biggest motivation. BON is indeed a user-friendly app and every feature will definitely be helpful to any shop and merchant 🙌
We are just one message away via live chat or email address help@bonloyalty.com, feel free to contact us whenever you need our assistance.
Cheers,
Mia
BON team.
The app was easy to use and Tracy in customer service was super friendly and knowledgeable. I enjoyed using this app for my store
Good day Yeswear Boutique
We can’t express how excited our team was when reading your wonderful feedback, especially Tracy😊! She said your review truly made her day:) It also encourages us to keep up with improving our app and services every day.
May you have any further requests, don't hesitate to get in touch with us via our live chat or email us at help@bonloyalty.com. We are always ready to serve you!
Best regards,
Mia
BON Team.
I used this app to add to my store and I love it! You can customize it and the support team is extremely helpful to resolve all your needs! Still working on customizing the BON loyalty app but so far I like it! :)
Good day to you Mezbin
We are just back to work and your amazing feedback truly lights up our day:D Thanks for your trust in BON Loyalty! It's a huge motivation for us to keep going forward.
If you need our assistance, we are just one message away via live chat or email address help@bonloyalty.com.
All the best,
Mia
BON Team
Sembrerebbe fare proprio al caso mio. Gentilissima l'assistente Anna che mi ha assistito nel migliore dei modi
Bonjour,
Merci d'avoir pris le temps de partager cet excellent avis. Si vous avez besoin d'aide supplémentaire, n'hésitez pas à nous contacter via le chat en direct ou help@bonloyalty. Nous sommes toujours là pour vous soutenir !
Meilleures salutations,
Mia
L'équipe BON.
This app is great for rewarding customers.
Cara a support member was very helpful with setting up the app to my store.
For that reason l have decided to rate this app 5 stars.
Happy New Year! 🥳💐
We’re very glad to hear that our small app is useful for you. Our whole Support team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. (And Cara is extremely happy that she could provide a prompt assistance for you!)
Please do not hesitate to drop us a message via live chat or email at help@bonloyalty.com.
Yours sincerely,
Mia
BON Team
Bon şuana kadar gördüğüm ve sevdiğim en güzel tenklere ve yeni sistem görsel tasarıma hazır olduğunu ve bunu en iyi kalitede zirvede olacağına inanıyorum Harikasın BON ❤️❤️
Support Live - Ayrıca Sunny çok iyi bir danışman o bu işi severek yapıyor. Sana kocaman başarılar Sunny . BON seninleyim ✋
Merhaba ZARİNA
Sözleriniz çok paha biçilemez ve tüm BON ekibi, özellikle Sunny, onlardan sadece dokuzuncu bulutta🤩 Güveniniz ve harika geri bildiriminiz, uygulamayı geliştirmeye ve tüccarlarımıza daha iyi hizmetler sunmaya devam etmemiz için bizi motive etti.
Daha fazla desteğe ihtiyacınız olursa, sizi her zaman canlı sohbette veya help@bonloyalty.com adresinde bekliyor olacağız.
Saygılarımla,
Mia
BON takımı
Super easy to set up but won't let me do anything from mobile device. Have to set it up and maintain it from laptop. On the customer side, they also can't sign up or sign in to my reward program from a mobile device. Just a blank white screen. Works fine from a laptop though. Clearly in need of a lot of development. Otherwise a great app, easy to use and fun to customize.
Thanks so much for your feedback!
Your compliment on the app's user-friendly features truly encouraged us to try even harder to improve our product. Nothing is more wonderful than having customers who are always willing to experience new products - give feedback - and accompany us on our journey to develop.
However, we set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our front-end widget. Our server was in maintenance mode last night and the speed for loading widgets was slower for a few minutes. Although we notified our old shop owners via chat, we are sorry for not giving you a "heads up" sooner.
Now, the app's performance is back to normal. You and your clients can easily access the BON Loyalty program with just one click. See here:
https://prnt.sc/xGMxR084ImGT (Click on the link to see my screenshot)
Please do not hesitate to reach out to us via the Chat widget or via the Support mailbox: help@bonloyalty.com
Cara
Customer Support Executive
https://bonloyalty.com/
I tried many app, but this app was the best one. Excellect support even I am a free customer. I highly recommended.
Hi there,
We are so glad that you enjoy the experience with our BON app. We are still optimizing all features to make sure the app will be useful and suitable for your store!
We are just one message away via live chat or email address help@bonloyalty.com. Your satisfaction is always our pride and joy!
Liam
BON team