Reviews (1,720)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and repeat purchases through customizable loyalty programs. It features a user-friendly interface that simplifies rewards management and integrates seamlessly with apps like Judge.me. The free plan is particularly valued by new or small businesses. Support staff, including Jean, Cara, and Maxxie, are noted for their quick and effective service, aiding in an easy setup process. The app is favored for its comprehensive features, ease of use, and excellent customer support.

May 26, 2023

Very easy to use and rivals some of the other major companies that have rewards programs. I think you get so much for the price. Integrations are slightly limited but the ones they do integrate with has been ideal when transferring over. I love having the loyalty page directly on my site (nice, clean and laid out) without having to pay for the highest tier for that.

Their customer service is SUPER responsive and very helpful. Anytime I have a question or run into an issue the response is prompt and the suggestions are helpful. Cara has been super helpful. So has Ana (really everyone on their team has been awesome. I never had any issues).

I love the customizable features as well. I get to use this and have it blend flawlessly into my store's theme. It looks and meshes like a perfect fit!

The Resilient Lotus
United States
10 days using the app
BON Loyalty replied May 30, 2023

We are so grateful you found the time to leave us such a touching review! Your words are essential to us since the combination of customer support and design flexibility is our priority. And the fact that you, our beloved merchant, value it is so heart-warming. Clients like you inspire us to become better every day. We wish your business the prosperity it deserves. And from our side, we will do our best for that! 🌻

If you have any further questions, please feel free to drop us a line via live chat or email to help@bonloyalty.com. We are always ready to support you!

All the best,
Mia
BON Team

October 12, 2021

Très bonne application simple d'installation . Les développeurs à l'écoute en cas de question agréable je recommande 100%; Si vous chercher une application je vous conseille cella la . Merci à votre équipe

Savages-Shop
France
9 days using the app
BON Loyalty replied October 12, 2021

Hi Savages-Shop,

We are so glad to see you go on board with BON Loyalty app. Thank you very much for your gorgeous review. We are happy to know that you are satisfied with our support services, moreover, we love to always aim at exceeding your expectations with us.

If you need any assistance, we will always be waiting for you at live chat or email help@bonloyalty.com. It's always our pleasure to assist you!

Best regards,
Tracy
BON team

March 13, 2022

great app with many great features. Excellent and fast customer service. Would definitely recommend.

Engraved Elegance
United Kingdom
9 days using the app
BON Loyalty replied March 13, 2022

Good day to you Engraved Elegance 😊

Thanks a lot for praising our work! You've given us good vibes this Monday morning and I believe this will motivate us to work harder to bring you the kinds of service you expect to have.

If you have any other questions, just chat with us or email us at help@bonloyalty.com.

Cheers,
Mia
BON team

Edited November 22, 2022

The app is quite easy to configure, a nice layout and great support (Émile), It's my luck to find out it among other

ACE Bakery - Bánh kem Phú Yên
Vietnam
9 days using the app
BON Loyalty replied November 23, 2022

Xin chao ACE Bakery - Bánh kem Phú Yên,

Allow me, on behalf of all members of BON Team, to thank you for such kind and warm-hearted words addressed to us. We were very delighted to read your sincere review and make sure to pass this to Emile, she will definitely feel excited about this. It's great to know you're happy with BON's features and services. 💕

If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com.

Cheers,
Mia
BON Team 🌸

Edited December 19, 2021

Excellent support. Thank you so much Kyle and Emile for all your help getting the App working and with your advise. Very professional, experienced and prompt. Great App supported by a brilliant back end team to help with any issues.

Golden Oil USA
United States
9 days using the app
BON Loyalty replied December 19, 2021

Good day to you Golden Oil USA,

Words can’t describe how thankful we are for this lovely review of yours. Thank you so much! Customer support service is always our pride and I'm truly glad that Emile and Kyle have assisted you promptly. They will be really happy when they see your feedback:)

If you need us, we are always waiting for you via live chat or email at help@bonloyalty.com.

Cheers,
Mia
BON Team.

July 19, 2022

The app is looking really good! I love that we can change the language and the options for earning loyalty points - Facebook like, referral program etc. ! The customer support is fabulous! Hope that we will work together long time!

KiKi London Bulgaria
Bulgaria
9 days using the app
BON Loyalty replied July 19, 2022

Hi KiKi London Bulgaria,

Thank you so much for your amazing feedback! We are so glad that our support team has been able to support you promptly and share with you, she loves your review a lot! We're so delighted to know that BON has become a part of your store, and we will strive for providing better services, as you're our incentive to develop BON ^^

If you have any other questions, just chat with us or email us at help@bonloyalty.com.

Cheers,
Mia
BON team

August 9, 2023

goooooooood
cady goooooooooooooooooood secvice,very helpful,very helpfulvery helpfulvery helpfulvery helpfulvery helpfulvery helpful

Calailis Beauty
Hong Kong SAR
9 days using the app
BON Loyalty replied August 18, 2023

Hi Calailis Beauty,

We are writing to express our sincere gratitude for your recent 5-star review. Your kind words and positive feedback have truly made our day, and we're thrilled to hear about your fantastic experience with Cady, our support staff.

We are just one message away via live chat or email address help@bonloyalty.com, feel free to contact us whenever you need our assistance.

All the best,
Liam
BON team.

May 2, 2022

Gosto bastante. Melhor do que estava a espera. Ainda existe coisas a melhorar mas no geral a opinião é positiva.

Chocolicor
Portugal
9 months using the app
BON Loyalty replied May 3, 2022

Caro Chocolicor 😊

Toda a nossa equipe é grata por tê-lo conosco e é sempre um prazer apoiá-lo. Embora tenhamos recebido seu maravilhoso feedback, reconhecemos que há alguns pontos que precisamos melhorar para deixar nossos preciosos comerciantes totalmente satisfeitos.

Se você precisar de nossa ajuda, entre em contato com nossa equipe via chat ao vivo ou envie um email para help@bonloyalty.com. A sua satisfação é sempre a nossa maior prioridade!

Atenciosamente,
Mia
Equipe BON.

October 14, 2022

this app is exactly what I need and easy to use, customer service is perfect! Daisy REALLY helps me a lot.

Hannah's Accessory
Taiwan
8 days using the app
BON Loyalty replied October 17, 2022

Hello Quitches Get Stitches

This review made our day! Thank you so much for taking the time to leave us this amazing review. Daisy is very glad to have the chance to support you!

If you need any further assistance, please feel free to contact us via live chat or help@bonloyalty. We are always here to support you!

Best regards,
Mia
BON Team.

June 14, 2022

Just added to my shopify Store. so far very good, very easy to set up and use .
live messaging was instant for help. love the option to add in my customers direct.

lovelannygifts
Ireland
8 days using the app
BON Loyalty replied June 14, 2022

Hi lovelannygifts,

What a wonderful review! This made our day, and we are so grateful for dedicated merchants like you! We are always here and happy to help in any way we can. Thanks so much for the positive feedback and review. 😊

Much appreciated! If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com.

Best regards,
Mia
BON team