Reviews (1,672)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its ease of use in setting up and managing loyalty programs, noting its user-friendly interface and extensive customization options that align well with specific brand needs. The customer support team is frequently commended for their responsiveness and effectiveness. Additionally, the app is noted for its affordability and positive impact on customer engagement and retention, enhancing business growth. Its seamless integration with Shopify is also a significant advantage.

October 1, 2024

It's quite useful and easy to use. Customer service is great.

Beadable Bliss
China
BON Loyalty replied October 2, 2024

Hello Beadable Bliss,

Thank you so much for taking the time to leave us such a wonderful 5-star review!


If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

March 2, 2024

Great App!

i can assure you all if you want to grow and excel your business. this is it."key point'' the customer support team is amazing! they will swiftly help you through every step of the way. BIG BIG! shoutout to Lindsey!

MuscleVita
Netherlands
15 days using the app
BON Loyalty replied April 8, 2024

Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with us.

If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

October 11, 2023

I found our phone call good and now just need to get the app loaded and see how it works. Thanks for your help.

Edible Blooms New Zealand
New Zealand
10 months using the app
BON Loyalty replied October 23, 2023

Thank you for the glowing 5-star review! We're thrilled you had a fantastic experience with Genie from the Phone Service. Our team is dedicated to delivering excellence, and your feedback encourages us to keep it up.
If you have further questions, please drop us a line via live chat or email help@bonloyalty.com. Thank you for choosing us, and we look forward to serving you again!
Liam
BON team

June 4, 2024

top services and support

Mediaeuro
Italy
About 2 hours using the app
March 25, 2024

great customer service right form the start, thanks Cady!

ect.studio
Austria
About 2 months using the app
BON Loyalty replied April 8, 2024

Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with us.

If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

October 20, 2023

Integrating this rewards app into our website has been a game-changer. The user-friendly interface guides customers seamlessly to enticing rewards. The standout, however, is Anna's exceptional customer service. Her prompt assistance elevates the overall experience. This app has not only enhanced loyalty but also our brand's reputation. Highly recommended!

Mila & Co.
Canada
6 months using the app
BON Loyalty replied October 23, 2023

Hello Mila & Co.,

We wanted to reach out and extend our heartfelt thanks for taking the time to leave us a glowing 5-star review. Your feedback means the world to us, and we're absolutely thrilled to hear that you had such a positive experience with Anna and the BON team!

We are just one message away via live chat or email address help@bonloyalty.com, feel free to contact us whenever you need our assistance.

All the best,
Liam
BON team

February 18, 2024

Excellent customer service !!! Thank you Anna for the quick and professional support you extended.

BLOSSOMS
Oman
About 1 year using the app
BON Loyalty replied February 20, 2024

Hello BLOSSOMS,

We're so grateful for your 5-star rating! Thank you for being an amazing customer. 😌💕

If you have any further questions, please feel free to drop us a line via live chat or an email to help@bonloyalty.com.

Mia
BON Team

October 7, 2023

The app is fantastic, it's the best one I've tried so far. However, what truly sets it apart is the outstanding customer support. I encountered an issue, but Anna resolved it quickly, and now everything works perfectly. The team is also exceptionally pleasant to interact with. I highly recommend it.

Be Like Venus
Spain
9 months using the app
BON Loyalty replied October 9, 2023

Dear Be Like Venus team,

Your detailed 5-star review is invaluable! It helps us improve and ensure you receive the best service possible. We appreciate your thoughtfulness in sharing your thoughts with us.

We are just one message away via live chat or email address help@bonloyalty.com, feel free to contact us whenever you need our assistance.

With appreciation,
Liam
BON team

January 17, 2024

BON Loyalty Rewards Referral has been a great addition to our shop. Easy to add app and quick response from the support desk. Would definitely recommend for anyone looking to add a rewards program.

EcoLuxe Furnishings
United States
5 months using the app
BON Loyalty replied January 29, 2024

Thank you so much for your kind words! We are all so happy that our app and support team can make you feel satisfied! Your wonderful feedback is a huge motivation for us to keep on developing the app and providing better services to our merchants.

November 16, 2023

I had an issue inside the setup process that made it difficult for customers to be taken to a certain page. I reached out to support and within a day they we're able to help me. If you get Genie or Maxxie I'm positive they can help with anything!

Edge Naturale
United States
About 2 months using the app
BON Loyalty replied November 20, 2023

Dear Edge Naturale,

We're overjoyed to have played a part in making your experience memorable, and we're committed to maintaining this standard for every customer who walks through our doors. Your support means everything to us, and we can't wait to have the pleasure of serving you again.
Liam
BON team