Reviews (1,720)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer engagement and repeat purchases through customizable loyalty programs. It features a user-friendly interface that simplifies rewards management and integrates seamlessly with apps like Judge.me. The free plan is particularly valued by new or small businesses. Support staff, including Jean, Cara, and Maxxie, are noted for their quick and effective service, aiding in an easy setup process. The app is favored for its comprehensive features, ease of use, and excellent customer support.
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Great customer service!!!!! I had an issue and they worked hard to connect with me and resolve the problem.
Dear Kiesha,
BON firmly believes in user-friendly policy. Our refund policy is transparent and aimed at safeguarding user rights. We're always here to assist you if you could provide further details about your case.
From what we can see, you forgot to downgrade the app after the trial ended in May 2023. It wasn't until Jan 07, 2024, that you reached out with a short message. With these limited details, we genuinely hope to connect with you directly to hear more from you.
Hope to hear from you soon.
Sincerely,
Cara
BON Team
Not only does this app allow our business to reward customers for both referrals and purchases- BON’s customer service is outstanding. I wanted a custom button made for my site and BON created it happily and free of charge!
Hello,
Thank you for taking the time to share this positive review. If you need any further assistance, please feel free to contact us via live chat or help@bonloyalty. We are always here to support you!
Best regards,
Mia
BON Team.
Really nice features. I had some problems with activating it but Anna resolved my issue within a minute. Would recommend to anybody using their services!
Hello Zlatkov
Your 5-star review put a smile on our faces! Thank you for your kind words and support 😊✨
In case you need help, we are always more than happy to assist you via chat or email at help@bonloyalty.com.
All the best,
Mia
BON Team
I have only used this app for a little while and already impressed by the features. Customer service was awesome! Mia was super nice and solved my issue very quickly.
Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with us.
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
Maxxie was the customer service rep who helped me today and was so sweet! She answered all my questions and helped me get the things set up propertly that I needed. We haven't launched our store yet, but the BON loyalty app seems great so far!
Hi Big Poppa Smokers,
We are so glad that our team, especially Maxxie has been able to support you promptly. Thank you so much for leaving us a wonderful review so that we can work tirelessly to improve our app even more.
May you have any further requests, please contact us via our live chat or email us at help@bonloyalty.com. We are always ready to serve you!
Best regards,
Liam
BON Team
Chelsea has been so helpful with our setup of our loyalty scheme, they helped with the custom development we needed to make the app work for us, would recommend using for loyalty schemes
Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with us.
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
Good user experience and also the support team are helpful
Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with us.
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
User-friendly app and 5 star customer service! Solved all my issues and initial doubts in few minutes, sharing valuable and useful resources. Recommended!
Hello Glivee,
We’re delighted to hear about your recent experience with us and we’re so pleased that you recommend our BON app! Thank you for taking the time to share your experience and we look forward to welcoming you back soon!
We are just one message away via live chat or email address help@bonloyalty.com, feel free to contact us whenever you need our assistance.
All the best,
Liam
BON team.
I wasn't sure if i was going to keep the app but Anna was SOOO helpful i am going to pay for it and it is SOOO easy to use !! and if you need help their customer service is AMAZING!
Hi Three Little Pigs Gifts,
It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Anna is really excited to read this awesome review. This is a great motivation for her and our team to keep going forward and provide better support to merchants like you.
Should you need our support, please do not hesitate to drop us a message via live chat or email help@bonloyalty.com.
Best regards,
Mia
BON Team.
Having undertaken a preliminary exploration of BON Loyalty, I find it to be a cost-effective solution that meets my basic loyalty program needs. The customer service has been exceptional, with timely and helpful assistance. I look forward to the development of additional integrations to enhance its functionality.
Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with us.
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!