Reviews (1,752)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and repeat purchases through its loyalty, referral, and rewards programs. It offers customizable options, seamless integration with other apps, and a robust free plan. The customer support is praised for being responsive and helpful, making it a cost-effective choice for boosting customer loyalty and driving sales.

April 9, 2024

Implementing this app was a breeze, thanks to its intuitive design and the outstanding customer service that accompanied us every step of the way. The transition was smooth, with the support team providing quick and helpful responses to all our queries. This level of assistance and the app's user-friendly nature made the entire process feel effortless.

Ease of Use: The app is designed to be straightforward, ensuring a hassle-free setup.
Top-Notch Customer Service: The responsive and knowledgeable support team is a game-changer, making implementation a smooth experience.

We highly recommend this app to any business looking to enhance their operations and customer engagement. It's not just the functionality that impresses; the customer service is unparalleled. This app isn't just a tool; it's an essential partner for your business.

Nalguitas Bonitas
Costa Rica
4 days using the app
BON Loyalty replied April 17, 2024

Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with us.

If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

April 18, 2024

Easy to use, and the customer service is exceptional. I worked with Anna today and she was delightful. So kind and helpful.

Style Dots
United States
3 months using the app
BON Loyalty replied June 18, 2024

Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

February 29, 2024

Bon has 24-hour customer service support. If you have any questions at any time, you can get a quick response. Especially Cara’s support is very professional.

Vivaia AUS store
Australia
2 months using the app
BON Loyalty replied April 8, 2024

Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with us.

If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

February 6, 2024

This app is silly - it has no ability to filter sales channels (why accrue points for amazon shoppers when amazon disallows marketing to their customer) and they don't stand behind their promises. Last year they PROMISED me that amazon customers would not affect my account's order limit and that they were working on a filter. Apparently my customers are not accruing points and this company seems not to care. I say look for another app - I am!

William Glen
United States
About 1 year using the app
BON Loyalty replied February 12, 2024

Dear William Glen shop,

I sincerely hope we can address any misunderstandings and find a resolution.

At BON, we hold our commitments in high regard; they are the cornerstone of our values. Please be assured that the custom work we've undertaken for you, provided at no cost, has been executed with utmost care and precision. We sincerely regret any inadvertent misunderstanding that may have led to your disappointment. To be more specific: In August 2023, we made the adjustment per your request to exempt orders placed using email domains such as @marketplace, @wanelo, @members.ebay, @walmart, etc., from being counted towards the "order limit." However, as you may be aware, email addresses often change and evolve continuously, with variations like .net, .123, and so forth, emerging. Therefore, it's highly likely that there have been additional orders from these new domains over time.

We processed all the new requests from you and look forward to receiving your feedback soon. 🙏
With all due respect and warmth,

March 31, 2024

I would recommend this app. I was a little disappointed that the free app did not include the POS system. But the cost outweighs the benefits. The support more than makes up for it. Maxxie was fast and was able to resolve my issue. I look forward to using and learning more about how this app will help grow my business

Scrubs to The Rescue
United States
About 1 month using the app
BON Loyalty replied April 3, 2024

Hi there,

My entire team and I, along with Maxxie, will do our best to fulfill your requests and build the app that's most suitable for your store 💖

Your trial period ends on the 7th of this month. I've sent you a few emails to offer further support on POS feature. I'd really appreciate hearing back from you before the trial ends.

Have a fabulous day!

May 13, 2024

Beaucoup de fonctionnalités et faciles à prendre en main. Pour couronner le tout j'ai pu bénéficier, avant même de prendre un quelconque plan payant, de l'assistance de Sophie et Chelsea qui ont été à l'écoute de toutes mes problématiques. Je recommande vivement cette application !

HAUTE PÂTISSERIE
France
About 2 months using the app
April 20, 2024

The team quickly solved my issues when i used the app. Bon loyalty has a whole development team behind to satisfy your needs. Thank you for that.

Lesavan
Canada
About 1 month using the app
BON Loyalty replied June 18, 2024

Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

March 22, 2024

Chelsea is impressively responsive and gives very good advice...I'm testing the app, and it really makes me want to buy it

Astroia
France
7 months using the app
BON Loyalty replied April 8, 2024

Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with us.

If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

March 5, 2024

This loyalty rewards app is fantastic! It perfectly meets my needs and seamlessly integrates with my Shopify store. I've encountered some issues along the way, but Cara's support has been impeccable. She provided prompt and effective solutions every time. I highly recommend this app to anyone looking to boost customer loyalty.

Overall, this app is a must-have for any Shopify store owner.

COPPERTIST.WU
Hong Kong SAR
7 days using the app
BON Loyalty replied April 8, 2024

Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with us.

If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

June 3, 2024

I received great customer service from Anna! Just wanted to hide the widget from the page (we just wanted a landing page for our referral program, no widget) and she was able to help me through chat right away.

WHOLESALE - Tuesday's Natural Dog Company
United States
About 1 hour using the app