Reviews (365)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants praise this booking app for its exceptional customer support, which is responsive and helpful, especially during the initial setup. It supports various booking types like classes and appointments, integrating well with Shopify. Features include calendar integration, customizable fields, and email reminders, enhancing operations and customer satisfaction. Continuous updates and multilingual support make it a recommended choice for streamlining booking processes.
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Amazing customer service and support! I asked if they could personalize a specific field to help optimize the rental experience on my website, and they not only added what I needed but exceeded all of my requests.
They were super responsive every step of the way. I would absolutely recommend this app to other businesses and reservation platforms. Huge thanks to Rana and Sisco for being so helpful — truly appreciate everything!
I have been using BTA app in Shopify for several years to manage online reservations for our tours and I have been very satisfied. I have been able to customize the app's settings to get it to do what I need and customer service and support has always been quick, helpful, and effective.
Thanks so much to the Bookthatapp team for their excellent support, the platform is intuitive to use, and we've found whenever we need extra support the BookthatApp team are on hand quickly to help with ideas and solutions!
Thanks so much for the great feedback! We’re glad you’re enjoying BookThatApp, and we’re always here if you need anything.
This app was exactly what I needed! 1 event, 24 time slots. Tech support was johnny on the spot and helped me get everything setup the way I needed it.
Thank you!
Glad to hear everything is set up just right! We’re always happy to help make things easy
Mostly reviewing about customer service: recently I spoke with Rana, who was very helpful, friendly and responded quickly. When I've contacted BTA during work hours it is quick and easy to get in touch with a real person to chat with, which I appreciate.
The app itself is pretty good, though it requires a fair amount of learning to get things working the way we want. Also not a lot of customization aesthetically. It seems like there are many customer experience features to customize but it's not obvious what each one does. I wish there was a small explanation under each Title telling you what exactly it does. Since the customer service is good its helpful to just reach out if you're confused about anything.
Thank you for the feedback! We’re glad Rana and the team could support you quickly and personally. We appreciate your notes on the learning curve and are continuously working to improve the experience.
BookThatApp is a fantastic service that truly services all our booking needs. The customer support team is beyond fantastic and is very patient to understand the business needs.
Would highly recommend it!
Your recommendation means a lot! We’re glad the app and our support team could make your booking process smooth
We use the various BTA widgets to manage the sale of classes, courses, hiring equipment and setting appointments. It's all fairly simple to set up, and if you've got any questions the support people like Sisco are very good at solving any problems.
We use BTA in our shopify site to manage class enrollment and events. The tutorials section in the help center is very detailed and makes the program easy to use. When I can't find what I am looking for there, the customer service team is very quick to respond with helpful advice and offers comprehensive solutions.
Thanks for sharing! We’re happy the tutorials and support provide the guidance you need for managing enrollments and events
Unethical Pricing and Locked Account Access
I used this app for over two years on the $29 plan. When my plan expired, I was told I’d have to pay $49 for the exact same plan, a steep and unfair increase. What’s worse, I was locked out of my own account and data unless I paid the higher amount.
Support repeatedly asked me to confirm deletions I couldn’t even see, leaving me unable to access or retrieve my information. This experience felt unprofessional, manipulative, and deeply disappointing.
I would not recommend this app to anyone. If you value fair treatment and data access, stay away. Once your plan ends, you risk being completely locked out of your account.
Thanks for your review. Unfortunately, since you manually ended your previous subscription for a legacy plan, you were prompted to select from our current plans. As with most apps, we do not provide the option to select from legacy plans. This is why you were required to choose from a current plan.
You then chose to select a lower-tier plan, which did require the removal of some items you previously configured on the higher-tier plan. I apologize that our Customer Success team was unable to satisfactorily guide you through the required updates. If you decide to continue using the app, we will be happy to help get your store back on track so that you can use one of our current subscriptions.
So far this app has been perfect for us! Rana from the support team has been an immense help with any questions we had along the way. We love the deposit feature for our bookings, and look forward to fully launching this in our shop in the coming days!