Reviews (386)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants find this app valuable for streamlining operations with seamless Shopify integration. It handles complex bookings, offering customizable fields, robust notifications, and a flexible calendar. Features like deposit options, lead/lag times, and ics file integration are appreciated. The reschedule/cancellation feature and staff login are valued. Merchants praise its reliability and ease of use, with responsive support resolving issues efficiently, enhancing the user experience.
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We have used BTA for years now and its been great. Just had a random issue today and they hopped on and fixed it very quickly, I really appreciated how fast and easy they solved my issue. Thank you Rana!
Thank you for the years of trust! So glad Rana got it handled quickly. We appreciate you! 🙌
I've been using this app for 2 years and it has been incredible! Whenever we are unsure about a change, they are always so quick to respond and help us in anyway possible. I highly recommend this app to anyone looking for a reliable booking system!
Thank you so much! We're always happy to help and love having you with us. Your recommendation means the world to us!
Book that App has been the most frustrating system ever! BTA has constant problems, everything from not allowing people to book same day or multiple days.
The checkout on book that app is now not allowing people to check out their rentals.
Super disappointing, costing me tons revenue because customer can not check out for rentals...DOT NOT USE THIS APP!!!!!
We're really sorry to hear you've been having such a rough time and we sincerely apologise for the inconvenience.
We took a look at your store and, based on the past conversations, it looks like a few things may have been misconfigured, which would explain the booking and checkout issues you're running into. We've already sent you an email with the details to help get everything sorted out.
We're confident we can get this resolved for you quickly once those settings are corrected. Thanks for your patience, and we look forward to making this right!
Constantly need support to book due to unfriendly interface. Good luck talking to someone on a weekend. Overpriced and seems like it hasn’t been updated in years. Black outs are annoying, I should just be able to select what days I want to book things on and repeat it. Not block out every day I am not needing a booking.
Thank you for your feedback. You’re right that our support coverage is slower on weekends, and we understand how frustrating that can be when you need help urgently.
In your case, the product’s availability issue was caused by a configuration problem. We’ve already assisted with reconfiguring it and followed up with you directly.
Great app and awesome support that helped me with my issue in a professional and timely matter!
Thank you for the kind words! We're so glad we could help. See you around! 😊
Rana was very fast & helpful! They looked at our store, edited the code, and fixed a random issue. Thanks!
Thank you for your amazing review!
Rana was an AMAZING help!!!
I was nervous about explaining a complex issue over the BTA chat, but Rana was able to fix my issues almost quicker than I could type them out. There was one issue that we could not resolve through the chat, so Rana set up a Meets session so that we could share screens and resolve the remaining issues very quickly.
I am beyond delighted with the BTA support team!
Thanks again, Rana - you made my day so much better!!!
Thank you so much for the kind words! We're thrilled Rana could make the process so smooth. Don't hesitate to reach out anytime!
I’m new to this app, but my experience so far has been excellent—especially the support. It’s easy to get help through chat whenever I’m unsure how to set something up. Today I worked with Sisco, who was incredibly knowledgeable and helpful. They not only configured the app exactly how I needed it, but also took the time to explain the setup and reasoning behind it so I can manage it on my own moving forward. Thank you so much!
Welcome aboard! So glad your experience has been excellent so far, and that Sisco could get everything set up just right for you!
I have been using BTA app in Shopify for several years to manage online reservations for our tours and I have been very satisfied. I have been able to customize the app's settings to get it to do what I need and customer service and support has always been quick, helpful, and effective.
Thank you for sticking with BTA for so many years 🙏
Really glad it’s been a great fit for your tour reservations, and that our support has been quick and helpful. We’re here anytime!
Amazing customer service and support! I asked if they could personalize a specific field to help optimize the rental experience on my website, and they not only added what I needed but exceeded all of my requests.
They were super responsive every step of the way. I would absolutely recommend this app to other businesses and reservation platforms. Huge thanks to Rana and Sisco for being so helpful — truly appreciate everything!
Really glad the customization helped,huge thanks from Rana and Sisco. We’re here anytime you need us.
