Overall rating
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust and affordable booking features, including a customizable calendar, reschedule/cancellation options, and individual lead and lag times. It integrates well with Shopify for easy product addition and offers a user-friendly customer interface. The app's customer service is highly commended for its quick and clear problem-solving. It's recommended for its functionality, affordability, adaptability, and excellent customer support.

November 1, 2023

D'Angelo was very helpful! He had a lot of knowledge and solve my issue very fast. Thank you again!

United States
Over 2 years using the app
Zetya Pty Ltd replied November 8, 2023

We're thrilled to hear that you're satisfied with our support! Your 5-star review is greatly appreciated. If you ever need anything, please don't hesitate to reach out. We're here to help.

November 28, 2023

I was really stuck with an issue and was worried I wouldn't be able to follow the Helpdesk replies. I was wrong! d'Angelo was great - short, easy to understand replies and the issue was fixed. Thank you.

United Kingdom
About 5 years using the app
Zetya Pty Ltd replied November 29, 2023

We're happy to hear that you had a wonderful experience with our support! We look forward to continuing to serve you and to give nothing but top-tiered service! Please don't hesitate to reach out if you ever need any assistance from the team. Have a wonderful day ahead!

August 16, 2023

My shopify store is not live yet but as I will need to take bookings I checked out a few different apps and then chose BTA. I have found it pretty easy to use because the User Guide provided - is clear and easy to understand and follow, however I have had to contact the support team on 3-4 different occasions and every time they have answered my questions in a timely response and given clear directions on how to implement what I need to solve my problem.
I value any company that gives great customer service, so I definitely recommend this app because their customer service is A+++

Mind School
About 2 years using the app
Zetya Pty Ltd replied September 6, 2023

Thank you for the A +++ review 🤩! We appreciate you taking the time to write this for us!

November 7, 2023

D’Angelo was so helpful. He found a very weird issue with an app being embedded in our sites code blocking bookings. In a matter of minutes the site was back up and running. I am so grateful

Island Castle Rentals
United States
10 months using the app
Zetya Pty Ltd replied November 8, 2023

Your feedback is very well received! Thank you for taking the time to leave us such a great review! I'll let D'Angelo know that his efforts were appreciated!

August 3, 2023

These 5 stars are given wholly to Book That App's tech support team, with sincere gratitude.

Upon my recent migration to a new Shopify theme, I suddenly found myself with a number of severe calendar and booking-related issues happening all at the same time. These were big, visible customer-facing problems that urgently needed to be addressed and had me feeling helpless. I had troubleshot for days and hours before finally reaching out to the team, jaded due to past experiences with other platforms’ customer service. Simply put, I was skeptical that help would arrive and didn’t want to get my hopes up. There's nothing quite so unnerving as needing immediate assistance and having no idea if and when your web-form-submitted pleas for help will catch anyone's attention or get a reply. It always feels a bit like throwing a message in a bottle into the ocean, hoping it will reach someone, but never knowing if or when it will.

Finally, after another full day of troubleshooting, I submitted several support request tickets late in the evening as a last resort. It was after 10 pm, so I had accepted that I'd be going to bed unsettled and anxious, and waking up to who-knows-how-many confused customers the next morning. But then, like a beacon of light coming out of the sky, I started receiving real, human feedback and assistance immediately! Albert's late PM hour responses to my SOS literally felt like having a life raft thrown to me. He jumped on my cases immediately, and by the time I did head to bed, 2 out of 3 of my issues were fixed, if not well on their way to being fully resolved. The next day, Rob picked up seamlessly where Albert left off, and guided me the rest of the way to complete resolution.

To get to interface with one exceptional tech support rep alone is rare, so to be able to benefit from the combined efforts of such a talented team was nothing short of outstanding. Even for its faults, I will no longer be getting angry at my Book That App software if and when I encounter roadblocks or issues I can’t figure out, knowing now that their dedicated tech support team is as responsive, diligent and thorough as they are, and completely accessible to me at my fingertips. Thank you guys, you really are such an asset to your company, but even more importantly, to the people whose small businesses and livelihoods rely on your product every day.


United States
About 4 years using the app
Zetya Pty Ltd replied September 6, 2023

Kristin, your review was a very refreshing read 😊. We appreciate you taking the time to leave us this amazing review. Thank you!

August 6, 2023

We have been using BTA to manage our rental store for about 1 year now. We ship rental products to our customers and they return the products after their rental period.

This application is excellent. The integration with Shopify is super easy. The initial setup and then the integration of new products is extremely quick and smooth. You can add an individual lead time and a lag time for each product. This is especially important for us as we have to take shipping times into account when managing our inventory. You can also add different locations etc. wich are not using since we are shipping our products.

The customer interface looks great and booking is very intuitive. It is also very easy to make manual bookings.

After a booking you get an email with an ics file that you can add to your Outlook calendar for example. You also have a calendar in the backend.

The customer service is excellent. They will help you extremely quickly, which is very important because you will get disappointed customers and lose a lot of money if your booking system goes down. They will also help you with very specific problems and go to great lengths to find a solution. They will never leave you alone with a problem.

The pricing is also fair. I think in the past there was no booking limit that came with your plan. But considering the value BTA provides to our small business, I think all pricing levels are still more than OK.

The only thing on my wish list is a better calendar in the backend. A few small adjustments would be extremely helpful from my perspective.

1. Include the option to include/exclude lead time and lag time in the appointments. Currently, the calendar only shows the booking appointment itself + the lag time. In our case, the lead time reflects the time we need to ship our product to our customers. If we could include this information in our calendar, we would know when to ship the product to our customer from our calender.

2. Custom color coding for the appointments. It would be great if we could change the color of the appointments. Then we would have a better overview of the events. In our case it could look like this:
blue - confirmed booking
red-shipment initiated
purple-product at customer
green - product back in stock.

3. Synchronization with Outlook calendar (the others are more important)

These small changes would make inventory management easier and more convenient.

However, it is by far the best solution we have tested so far. We are very happy with it. Easy to use, good interface, perfect support, fair pricing.
Thank you BTA team
We love you

About 1 year using the app
Zetya Pty Ltd replied September 6, 2023

Hey there,

We truly appreciate you taking the time to write us such a great review. We will document your requests for the team to review and consider for a future update. Thank you!

BookThatApp Support Team

October 9, 2023

It's good and the customer service is good too. A free tier is available if you are a small business trying to figure things out. Easy to use and streamlined.

6 months using the app
Zetya Pty Ltd replied November 8, 2023

Thank you for your kind words! We're delighted to hear that you had a fantastic experience with us. Your decision to use our app means the world to us. We look forward to long-lived relationship with you!

October 18, 2023

Very poor support. I upload lots of products and bulk import doesn't work and it takes ages.

Passion For Fashion Technologies Pty Ltd
11 months using the app
Zetya Pty Ltd replied November 8, 2023

Hi there,

We're sorry to hear that you didn't have a positive experience with our app. We've made some changes since your review and have set alerts to make sure that the app is performing at its best. Unfortunately, when you wrote to us, our office was closed as the team was engaged in a work retreat that week, where we were brainstorming on how to address the issues that our customers were experiencing. I can say that since then, we have implemented changes that have been returning positive results.

If you're willing to give us another try, I'll assure you that we are here to provide you with the best support and we can look into that bulk import together. I'd greatly appreciate hearing back from you. Once more I do apologize for the experience you had, and I'm looking forward to make it up to you!

BookThatApp Support

August 3, 2023

Great app that works well with Shopify to handle class bookings for our training centre. The automated features streamline a lot of communication which means more efficiency us and more transparency for the customer. Any tech issues have always been handled promptly and professionally by the support team. Highly recommend these guys!

WA Barista Training Lab
Over 4 years using the app
Zetya Pty Ltd replied September 6, 2023

Thanks for the recommendation 😊! And for the awesome review!

October 6, 2023

BTA has been perfect for our service based business and the support has been top notch!

United States
5 months using the app
Zetya Pty Ltd replied November 8, 2023

Wow! We're so happy to have exceeded your expectations. Thanks for taking the time to share your positive feedback. It's customers like you who make our job a true pleasure.