Reviews (507)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for booking management, particularly for classes and events, praising its customization options and user-friendly interface. The integration with Shopify simplifies operations, and the responsive customer support, especially from staff like D'Angelo and João, is frequently commended. It's noted for continuous improvements and its versatility across various business types, making it a valuable tool for enhancing business operations.
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fab customer service! quick and easy to use and integrates perfectly!
Thank you for your awesome review 😊🎉
I usually try to avoid bad reviews. In this case, however, I want to warn you.
For over a month now, there has been an error where the booking widget on the website very often does not load and bookings are therefore not possible.
The result is lost customers and thus lost money.
Ok, things like that can happen, but the bad thing in this case is the support.
When I reported the error, I was told that the error had already been fixed. I had to prove the opposite. Then I was told that it was because my browser was out of date. Nonsense, I test several browsers in different (current) versions. Then I was told that it was only on Apple systems, which
After a month, they reported the problem as solved, but I was able to reproduce the error in seconds.
Either the support is completely incompetent or they are deliberately telling untruths. I don't know, but either way is bad and makes working together impossible.
Hi Oliver!
I do apologize for your recent experience! There was clearly some misunderstanding with the handling of this issue. We have been tracking this issue for some time, and haven't been able to truly derive a solution for it, because we haven't been able to reproduce it.
The records that we have on this issue have highlighted it to be "Device-specific". We were able to make the assumption that this is iOS related. However, we were not able to reproduce this issue on recent iOS versions and devices. It wasn't until last month (September) that our developers discovered that the widget wasn't loading for iPhone 11 Pro Max and on the version 13 iOS. So, we were only able to reproduce this widget rendering issue on iOS devices with the version 13 OS. We discovered this was due to the device and the browser being outdated. So, we had to update Babel on our end to convert the Javascript to a readable format for outdated iOS devices.
Part of the confusion in conveying this information to you was that the solution was released, but was then reverted due to some issues that arose, which was believed to be as a result of the deployed solution. The solution was then redeployed and this was confirmed around September 23rd, 2024. We were able to run tests on our end, and the widget now loads for older iOS devices. But unfortunately, it seems there are still instances of the widget not loading for iOS devices. The recent reports have brought to our attention that their might be an issue with how Safari is handling cache.
We have followed up with you to express our apologies, and we do hope that you can work with us to iron out this issue. Synchronously, we are working on updating parts of the app, that we believe will help to solve this issue for the iOS devices that are affected.
Thanks!
Success Team at BTA
Really happy with the support you get on this app. They've helped me numerous times and we always found the right outcome.
We are happy to hear that 😊! Thank you for a great review! If you don't mind sharing what would have made your review a 5-star, we would really appreciate it. Your feedback would help our team to understand what our customers think of the app, and does help in their decision making process.
The Book that App Team are always so prompt with responding & resolving my question! Really easy platform to use, I've never had any issues at all - highly recommend
Thank you for your review! You are awesome!
🎉🎉🎉🎉🎉
I can't explain or comprehend why this app is so user unfriendly. Doing anything simple, like changing the email address that emails are sent from, require so much more information and time than any of the other platforms I use.
Even adjusting email templates for Reminders, require HTML knowledge and competency with Liquid Variables! With the cost of this app, the time spent trying to brand it has been incredibly frustrating.
The good points are its flexibility for having courses (that run multiple weeks) or classes and lots of input details.
However these have been outweighed by my frustration in trying to do simple branding exercises on the platform.
If anyone has any suggestions on either how to make it easier or another app, I would appreciate it!
Hi there 👋
I can agree that the email templates aren't that user friendly. Which is why we are working on changing it. We will be making the template way easier to edit and customize. This is in the pipeline along with other awesome changes that are to come this year.
I have been suggesting to customers to use a "word to html" editor, such as this one (https://wordtohtml.net/email/designer) for the time being. When we implement our change, you will be creating custom email templates in a breeze!
Kind Regards,
BookThatApp Success Team
If I could give it a lower rating I would. I have been dealing with this app and its lack of decent tech support for over two years. CONSTANT tech issues, which they have to walk me through a work around fix as they are so involved. And getting support itself is beyond time consuming. Days and weeks. Via email.
My latest issue has been happening at minimum the past several weeks. I figure out today that people are trying to book, mostly unable to, but occasionally making it through, Shopify is taking payment , and BTA is not recording date and time or even inputting into my calendar.. I go check and none of my services are properly booking. I email tech support for almost 2 days now. ZERO response. My booking is how I make my living almost 100%. I now have to somehow figure out how to set up an entire new booking system on the fly so I can make money to pay my bills. I’ve been wondering why there’s suddenly nobody booking. This is why, BTA non functioning app. Don’t download this awful app, you will absolutely regret it. Shopify needs at least one decent booking app option, because this is absurd. This is in addition to: double bookings, bookings made online on days I have blocked off, bookings that don’t even show up in calendar until after the appointment.
Clunky, non user friendly, but most of all nonworking and not reliable or even existent tech support.
Hi Crystal,
Thank you for taking the time to leave us your feedback. We really appreciate this!
We are aware that you wrote in over the weekend. Unfortunately, we don't have any support on the weekends, but we have been contemplating it, seeing that you had wrote in with an urgent matter that wouldn't have been noticed until early Monday morning. The moment the team logged on around 1am EST, they swiftly tackled your issue, and João was able to find a solution for you.
We will work on checking in occasionally over the weekends, to be able to pick up on cases like yours. We do apologize for the inconvenience that you had experienced 😔.
In regards to your issue, you were shifted from our theme code injection to the theme app extension which you can easily enable and disable in the theme's "Customize" view. If you ever need us, we are here for you! Also, we will be checking in on the weekends to ensure that we do not miss similar cases.
Thanks for sticking with us, and we do look forward to remedying the relationship that we have with you. Have a terrific week!
Kind regards,
BookThatApp Success Team
Our requirements were pretty demanding, and BTA was the only app that met most of them.
With my limited development knowledge, I was able to implement the features we needed, and the team at BTA provided fast and friendly support.
Your review means a lot to us. Thanks for sharing!
BTA réponds parfaitement à mes attentes !
Mes clients peuvent maintenant directement réserver sur mon site !
A l'installation de BTA, la documentation et le recours à l'aide en ligne m'ont épaulé pour finaliser la configuration et la personnalisation de l'outils de réservation.
L'aide est permanente et aujourd'hui j'ai eu un problème d'affichage... l'assistance en ligne (Sisco C.) m'a accompagné et a résolu le problème en 2 minutes !
Je recommande cette application.
Merci pour votre incroyable retour !
Customer service agent De Angelo was very helpful with helping me to resolve my issue. Thank you for a great experience and amazing customer service!
You are welcome! And thank you for a splendid review! This means a lot to us 😊
The only app int he market suitable for product rental (and for many other types of appointments but I speak about what I do) the are continuously developing new features and have a pretty solid customer support to help you with almost anything. Been using BTA for almost 3 years now and it is a nice solution for renting products allowing for multiple customisation and configuration that other apps does not.
🌟🌟🌟🌟🌟
Your review means a lot to us. Thank you for taking the time to leave us a great review!