Reviews (513)

Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective management of bookings for classes and events, noting its versatility for various businesses including pet services and cooking classes. It offers extensive customization options, such as taking deposits and managing multi-week courses, and integrates seamlessly with Shopify. The app's robust performance in handling real-time bookings is also praised. Additionally, the customer support team, with staff members like D'Angelo and João, is frequently commended for their responsiveness and helpfulness.

July 25, 2024

We tried so many booking systems that claimed to be able to do what we needed, but if they could they were clunky or had big learning curves. BTA was so quick to setup, and when we have needed help their customer service via the chat has been super fast, thorough and helpful. They also only charge a monthly fee, with no booking percentages. I would highly recommend BTA!

The 108
United Kingdom
5 months using the app
BTA Commerce, Inc. replied July 30, 2024

Thank you for your amazing review! It means the world to us 😊!

August 21, 2024

Pretty easy to set up. Theres a couple minor things but we are able to rent our gear without any issue and set it all up within a few hours.

Seaside Surf Shop
United States
About 2 months using the app
BTA Commerce, Inc. replied September 10, 2024

Thanks for your awesome feedback!

July 30, 2024

This app is perfect for my needs & support is so quick via their chat section. They're super helpful. :)

My Keeper
New Zealand
Over 3 years using the app
BTA Commerce, Inc. replied August 19, 2024

We are happy to hear! We do enjoy doing what we do best 😊

August 2, 2024

D'Angelo solved my problem right away!
Been using this app for almost 3 years and I love it!

CandlelitATL
United States
Over 2 years using the app
BTA Commerce, Inc. replied August 19, 2024

Thank you for your kind and amazing review! We are happy to know that you appreciate our app and our services!

September 11, 2024

I have used this application for numerous clients now with different use cases. The support received via the live chat is the best I've ever experienced, all support staff are amazing. Thanks for the brilliant app & support that comes along with it!

My Store
United Kingdom
About 1 month using the app
BTA Commerce, Inc. replied September 16, 2024

Thank you for leaving us an amazing review! We appreciate you 😊!

September 27, 2024

I usually try to avoid bad reviews. In this case, however, I want to warn you.
For over a month now, there has been an error where the booking widget on the website very often does not load and bookings are therefore not possible.
The result is lost customers and thus lost money.
Ok, things like that can happen, but the bad thing in this case is the support.
When I reported the error, I was told that the error had already been fixed. I had to prove the opposite. Then I was told that it was because my browser was out of date. Nonsense, I test several browsers in different (current) versions. Then I was told that it was only on Apple systems, which
After a month, they reported the problem as solved, but I was able to reproduce the error in seconds.
Either the support is completely incompetent or they are deliberately telling untruths. I don't know, but either way is bad and makes working together impossible.

Tonraum.studio
Austria
About 1 month using the app
BTA Commerce, Inc. replied October 1, 2024

Hi Oliver!

I do apologize for your recent experience! There was clearly some misunderstanding with the handling of this issue. We have been tracking this issue for some time, and haven't been able to truly derive a solution for it, because we haven't been able to reproduce it.

The records that we have on this issue have highlighted it to be "Device-specific". We were able to make the assumption that this is iOS related. However, we were not able to reproduce this issue on recent iOS versions and devices. It wasn't until last month (September) that our developers discovered that the widget wasn't loading for iPhone 11 Pro Max and on the version 13 iOS. So, we were only able to reproduce this widget rendering issue on iOS devices with the version 13 OS. We discovered this was due to the device and the browser being outdated. So, we had to update Babel on our end to convert the Javascript to a readable format for outdated iOS devices.

Part of the confusion in conveying this information to you was that the solution was released, but was then reverted due to some issues that arose, which was believed to be as a result of the deployed solution. The solution was then redeployed and this was confirmed around September 23rd, 2024. We were able to run tests on our end, and the widget now loads for older iOS devices. But unfortunately, it seems there are still instances of the widget not loading for iOS devices. The recent reports have brought to our attention that their might be an issue with how Safari is handling cache.

We have followed up with you to express our apologies, and we do hope that you can work with us to iron out this issue. Synchronously, we are working on updating parts of the app, that we believe will help to solve this issue for the iOS devices that are affected.

Thanks!
Success Team at BTA

October 1, 2024

Really happy with the support you get on this app. They've helped me numerous times and we always found the right outcome.

Clothilde Store
Belgium
Over 1 year using the app
BTA Commerce, Inc. replied October 3, 2024

We are happy to hear that 😊! Thank you for a great review! If you don't mind sharing what would have made your review a 5-star, we would really appreciate it. Your feedback would help our team to understand what our customers think of the app, and does help in their decision making process.

July 5, 2024

The BTA staff always do their best to help us and we often have solutions to issues within a few minutes if not hours. We have tried many different applications for booking services through Shopify and can say that BTA has served our store the best out of all of them.

Thank you for everything you do.

North County Canine Training
United States
Over 1 year using the app
BTA Commerce, Inc. replied July 15, 2024

We are glad to hear that you are happy with our app and our service! Thank you for your review! 🤩🤩🤩🤩🤩

August 9, 2024

Thanks to D'Angelo my calendar looks and is working as it should.

Harvest View Greenhouses
United States
Almost 4 years using the app
BTA Commerce, Inc. replied August 19, 2024

We are happy to hear! Thank you for your awesome review!!! ⭐⭐⭐⭐⭐

July 10, 2024

Great product and customer support has been amazing. D'Angelo patiently took me through the installation process and answered all of my questions. Highly recommend.

Just Ballet
United Kingdom
Almost 8 years using the app
BTA Commerce, Inc. replied July 15, 2024

⭐⭐⭐⭐⭐

Thank you for showing us the support! Your review means a lot to us. Thank you!